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Quality Suites

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110 Reviews from our TripAdvisor Community

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Showing 107: English reviews
Baltimore, Maryland
Reviewed 22 February 2014

This hotel will do nothing to accommodate and make your stay pleasant. I stated in my reservation that I would arrive around 3am. I walked into the lobby area around 320 due to airport delays only to be told without a previous phone call that my reservation will be charged a no show fee. It didn't end there! The receptionist...

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Helpful?
Thank Extreme23
Tony V, General Manager at Quality Suites, responded to this review

It is a terrible shame, we do apologize but please understand that this was not an issue with the hotel's policy...let me explain. Most travelers understand that if you would like to check in at 3am you are basically reserving that room for the evening before on a guaranteed reservation (no show only meant that the card was charged at...

Wetmore, Michigan
Reviewed 14 February 2014

Room was clean. Easy to find, we were galloping about to the north and east so it was great for us. Not the place if you want to spend your time downtown. Staff was friendly and helpful. Breakfast was a hit and miss. Good one day, not the next. Close to airport and a gas station on the corner (if...

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Helpful?
1Thank Denny D
Tony V, General Manager at Quality Suites, responded to this review

Thank you very much for taking the time to let us know about your stay with us here at the Comfort Suites. Our goal is to make everyone's stay as wonderful as possible, we hope you stay with us again in the future so please feel free to contact us directly the next time you visit San Antonio.

Houston, Texas
Reviewed 14 January 2014

My staff has stayed 2 times at Comfort Stes San Antonio at Rittiman Rd - October and December 2013. The hotel is close to Freeman Coliseum (5 miles). The rooms are clean and comfortable, there is a nice free breakfast, and Jimmy is very easy to work with. There were several changes to our staff and eveything was handled quickly...

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Helpful?
Thank Sharon B
Tony V, General Manager at Quality Suites, responded to this review

I want to thank you first of all for taking the time to comment on your experience with our Comfort Suites. We all work very hard to do all we can to make everyone's stay the best they have ever had and hearing positive comments is very rewording. I will be sharing your comments with the staff and thank them...

Denison
Reviewed 29 October 2013

I can't enough great things about my stay here. Jimmy at the front desk was extremely helpful, and welcoming. The lobby was very clean, up to date and inviting. The room was very spacious, and the furniture was clean and comfortable. The 2 room suite concept was the best "Hotel Suite" I have stayed, and I have stayed in plenty....

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Helpful?
1Thank TXLandman1966
Tony V, General Manager at Quality Suites, responded to this review

Thank you very much for your compliments and comments on our hotel, we take a lot of pride in our hotel and always make sure that our guest receive the customer service they deserve. Making people feel welcome and making sure they are comfortable is very important to us, I will be happy to share your comments with my staff...

North Carolina
Reviewed 22 October 2013 via mobile

I would have NEVER chosen this hotel on my own, we always stay at Hilton brand hotels. This reservation was made for me by the lodging facility at Brooke Army medical center when they didn't have a place for us on base. I can't believe that the law would allow for a hotel to be as close to a railroad...

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Helpful?
Thank Kay M
Tony V, General Manager at Quality Suites, responded to this review

I am very sorry for your experience and the issues with the train has been an on going thing. We have had several meetings with the city on this issue and had resolved this but from the sounds of it I must meet with them again. We are currently going through a renovation so we hope you give us another...

Corpus Christi, Texas
Reviewed 12 October 2013

I always stay in comfort suites and whenever I am in San Antonio I try to stay in this facility. The employees are genuinely friendly and very professional. The hotel is extremely clean and in excellent condition. The rooms are very comfy and quite. I strongly recommend this facility.

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Helpful?
Thank ron o
Tony V, General Manager at Quality Suites, responded to this review

Thank you very much for taking the time to let us know how we are doing, we take a lot of pride on making sure our guest leave very happy. I will make sure to read your comment to my staff in our morning meeting and also thank them for their hard work. Hope to see you again very soon!

Charleston, South Carolina
Reviewed 29 September 2013

Clean place, great breakfast area and times available. Very helpful and friendly staff. A little hard to park if you arrive past 8pm. Overall good value for your money. You would be satisfied with the breakfast. Clean place. No movies on demand available.

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Thank Delfrio
Tony V, General Manager at Quality Suites, responded to this review

Thank you very much for your comment and we are very sorry on the parking situation. The next time you are visiting please let us know and we will be happy to reserve a parking just for you Tony Valdez

Irapuato, Mexico
Reviewed 23 September 2013

Again, it was very nice to be 5 nights there, always served with a smile and kindness, especially by Mr. Andrew Cervantes which we extended our low rate because we did not have well determined the date of our departure. wish the manager know that is a pleasure to find a bilingual person on the front desk, because it makes...

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Helpful?
Thank Sergio O
Tony V, General Manager at Quality Suites, responded to this review

Mr. Sergio Ochoa, I want to first of all thank you for staying with us while your visit in San Antonio, would also like to thank you for taking the time to comment on your stay. We try very hard on making our guest happy and take every comment very seriously. I will thank my staff and share with everyone...

Virginia Beach, Virginia
Reviewed 9 September 2013

Hmmm...Where do I begin, well let's start by saying that this is the 6th hotel my husband and I have stayed in this year and I was not impressed at all....to the point where I had to give this hotel an average rating...which I believe to be a bit generous considering some of my concerns. We stayed four nights and...

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Helpful?
Thank C - M
Tony V, General Manager at Quality Suites, responded to this review

Please accept my sincere apology, I am as horrified as you to hear about your experience. This is not what we are used to and I assure you that steps have already been taken to remedy the issues. I have shared your comments with my staff in our morning meetings and will use your response as a training tool. We...

Phoenix, Arizona
Reviewed 14 August 2013

Quite disappointed by this property. My room had no clock radio. I called the front desk and the clerk wanted to know why I wanted one. She said she didn't know the rooms had clock radios. She said she would find one and send it up. Two hours later I stopped by the desk and she said she forgot. Another...

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1Thank dcjw700

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Breakfast Available
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
QUALITY SUITES Located near the Spanish Governor's Palace and the Alamo, our Quality Suites(R) hotel in San Antonio gives you more for your hard-earned money. Our San Antonio hotel gives you easy access to other sites and activities like Fort Sam Houston and: Six Flags, Fiesta Texas, SeaWorld, San Antonio, Henry B. Gonzalez Convention Center, Splashtown, River Walk. Our San Antonio hotel caters to both vacationing tourists and business travelers alike with complimentary services and amenities such as: Free hot breakfast, seasonal outdoor pool, exercise room, business center, free weekday newspaper. Our 100 percent non-smoking guest rooms feature TVs, hair dryers, coffee makers, microwaves, fridges, irons and ironing boards. Keep your electronic devices charged with the recharge device including AC and USB outlets provided in all guest rooms. For those seeking to lighten their suitcases by doing laundry, we also offer guest laundry facilities. ... more   less 

Additional Information about Quality Suites

Address: 6350 North Interstate 35, San Antonio, TX 78218 (Formerly Comfort Suites San Antonio at Rittiman)
Region: United States > Texas > San Antonio > Northeast San Antonio
Price Range: $93 - $222 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Suites 2.5*
Number of rooms: 105
Reservation Options:
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Also Known As:
Comfort Suites Near Fort Sam Hotel San Antonio
Comfort Suites San Antonio
San Antonio Comfort Suites
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Questions & Answers

Here's what travellers have asked, with answers from Quality Suites staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I stayed on the third floor all the way back and it didn't help.”
 of 5 bubbles SafetyDave1986, 27 Apr 2015 | Read review
“All rooms are suites. You will want to sleep on the east side of the hotel, as the west side is closest to the interstate.”
 of 5 bubbles FirstclassJC, 17 Mar 2015 | Read review
“Rooms on the first floor are quiter”
 of 5 bubbles 35jorgem, 19 Mar 2014 | Read review
“Rooms on the back side overlook another building, but that makes them nice and quiet.”
 of 5 bubbles TXLandman1966, 28 Oct 2013 | Read review
“no bad rooms here”
 of 5 bubbles rono657, 11 Oct 2013 | Read review
5 of 5