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Hilton Garden Inn San Antonio Airport South

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Hilton Garden Inn San Antonio Airport South
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549 Reviews from our TripAdvisor Community

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Showing 525: English reviews
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Buda, Texas
Reviewed 4 weeks ago

Review collected in partnership with Country Inns & Suites By Carlson
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Helpful?
Thank tanyah41
Reviewed 26 March 2017 via mobile

Wow! First of all, we checked in and Yvonne was AWESOME from the moment we arrived! Customer service was spot on with her! She was polite and helped us get where we needed to go AND printed us directions for the next morning. After we had been there few hours we realized we would miss breakfast in the am being...

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Helpful?
Thank Kristie L
Sherri R, General Manager at Hilton Garden Inn San Antonio Airport South, responded to this review

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed property. We look forward to your next stay.

Austin, United States
Reviewed 25 March 2017

We were on the side away from the airport and never heard anything. Hotel is set back from the highway and never heard any highway noise (even outside). The bed was quite comfortable. Room was clean (and wife is VERY picky on that one.) Breakfast was good with the classic waffles. The hotel staff was very helpful.

Review collected in partnership with Country Inns & Suites By Carlson
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Helpful?
Thank C2151ZIdanield
Sherri R, General Manager at Hilton Garden Inn San Antonio Airport South, responded to this review

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed property. We look forward to your next stay.

Reviewed 21 March 2017

we started off our vacation with a bad experience with Expedia. The lady at the counter (April) was excellent. She was very sympatric even though nothing was her fault and made our 5 day stay amazing. I am not the type to write reviews but I had to give credit where it is due. April's customer service was hands down...

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Helpful?
1Thank Daniel C
Sherri R, General Manager at Hilton Garden Inn San Antonio Airport South, responded to this review

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our property. We look forward to your next stay.

Do not want to provide
Reviewed 18 March 2017

Review collected in partnership with Country Inns & Suites By Carlson
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Helpful?
Thank Ronda P
Sherri R, General Manager at Hilton Garden Inn San Antonio Airport South, responded to this review

amaylin@rochester.rr.com
Reviewed 7 March 2017

We stayed at this hotel because it was near the airport and not as expensive as downtown. We walked in and the lobby was being totally renovated. We asked for a handicapped accessible room which we received. It was roomy and had handicapped bars but had a regular tub with a seat. We still needed to step up and over...

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Helpful?
Thank travelteacher4
Sherri R, General Manager at Hilton Garden Inn San Antonio Airport South, responded to this review

We apologize you were not satisfied with the condition of the hotel during your stay. We have addressed the renovation issues with our team.We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

Austin
Reviewed 5 March 2017

I chose this property to stay at this weekend due to the high ratings it received from other travelers. Unfortunately, it did not meet my expectations for a comfortable and welcoming stay. After working in hotels for 4 years, I understand what it means to have great customer service and customer satisfaction and this hotel was below the bar for...

Review collected in partnership with Country Inns & Suites By Carlson
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Helpful?
1Thank Maryum M
Sherri R, General Manager at Hilton Garden Inn San Antonio Airport South, responded to this review

We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receiving our best service.We have addressed the staff issue. We appreciate you bringing this matter to our attention, and hope for another opportunity to exceed your expectations in the future.

Reviewed 25 February 2017 via mobile

We stayed here for 4 nites cause my son was graduating from boot camp at Lackland AirForce Base.. it's a great location..right next to the airport and car rental..about 10 minutes from the Alamo and Riverwalk, and about 25 minutes to the base..Lobby still under construction, but the hotel is brand new--rooms were very sleek and modern!! Great value for...

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Helpful?
1Thank Danielle K
Sherri R, General Manager at Hilton Garden Inn San Antonio Airport South, responded to this review

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our property. We look forward to your next stay.

San Antonio, United States
Reviewed 24 February 2017

Review collected in partnership with Country Inns & Suites By Carlson
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Helpful?
Thank 274marvink
CarlsonRezidor, Customer Care at Hilton Garden Inn San Antonio Airport South, responded to this review

Vancouver, Washington
Reviewed 22 February 2017 via mobile

Upon arrival, we walked in to a construction zone. Desk staff was friendly enough, I asked him to make sure there was a bathtub in our room. We were given 437 and surprise! No tub. I went back down and asked him to find a tub room and after checking for awhile, he said they didn't have any. That's a...

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Helpful?
Thank rrosepetal
Sherri R, General Manager at Hilton Garden Inn San Antonio Airport South, responded to this review

We apologize you were not satisfied with the condition of the hotel during your stay. We have addressed the renovation issue with our staff. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

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Amenities

Highlights
  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
Welcome to the new Hilton Garden Inn San Antonio Airport South, located less than half a mile from SAT Airport. We are pleased to provide such convenient amenities as onsite dining, meeting space, free WiFi, an indoor heated pool and complimentary shuttle service to San Antonio International Airport. Hotel guests enjoy easy access to nearby golf courses, shopping destinations and local attractions like The Alamo, San Antonio Riverwalk, Morgan's Wonderland and SeaWorld San Antonio. ... more   less 

Additional Information about Hilton Garden Inn San Antonio Airport South

Address: 8505 Broadway St, San Antonio, TX 78217 (Formerly Country Inn & Suites By Carlson, San Antonio Airport)
Region: United States > Texas > San Antonio > Northeast San Antonio
Price Range: $145 - $299 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn San Antonio Airport South 3*
Number of rooms: 126
Reservation Options:
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Also Known As:
Country Inn And Suites By Carlson
Country Inn & Suites By Carlson Hotel San Antonio
Cambria Suites San Antonio
Hotel Style:
#27 Romantic Hotel in San Antonio
#89 Business Hotel in San Antonio
#96 Family Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn San Antonio Airport South staff and other travellers.
4 questions
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Questions? Get answers from Hilton Garden Inn San Antonio Airport South staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best Deal For Your Money”
bearv2015, 6 Feb 2017 | Read review
“We are in a large, corner suite...beautiful!”
nixonreaganbush, 24 Jan 2017 | Read review
“Hard to find at first, it is behind another hotel”
skelly33, 17 Jan 2017 | Read review
“We stayed on the 4th floor facing towards the front of the hotel, it wasn't bad.”
IntL_tvLr_aN_m0vINg, 5 Jan 2017 | Read review
“Opt for the suite or mini-suite over standard room - they are nice”
354georgeg, 9 Dec 2016 | Read review
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