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Extended Stay America - San Antonio - Airport

114 reviews
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Traveller (44)
Room & Suite (21)
Dining (1)
Overview
  • Excellent23%
  • Very good13%
  • Average14%
  • Poor16%
  • Terrible34%
2 weeks ago
“I give it 3 out of 5 stars!”
3 weeks ago
“My stay”
Free Wifi
Free Parking
Non-Smoking Rooms
Suites
Multilingual Staff
Pets Allowed
Wheelchair Access
2.5 Star Hotel
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Rooms
4 Feb5 Feb
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1 room, 2 adults, 0 children
Standard Room
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Reviews (114)Write a Review
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41 - 45 of 113 reviews
Reviewed 2 February 2015 via mobile

I moved back into the hotel on January 11 and the first couple rooms had issues like:- smoking room (I reserved a non-smoking room); - non-smoking but it had a strange smell. The front desk representative moved me a couple time to a room for...More

1  Thank David M
Response from Manager_11525, General Manager at Extended Stay America - San Antonio - AirportResponded 3 February 2015

David - Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with your recent stay at our hotel. We will speak with our staff to ensure that everyone is properly trained in...More

Reviewed 20 November 2014

I stayed there for 5 weeks in "deluxe" room (which is one bed with sofa sleeper). My room was clean, the bathroom was recently renewed in my opinion. The mattress was good, linens clean, fridge clean, the weekly maintenance was good (once they forget to...More

Thank hrefa
Response from Manager_11525, General Manager at Extended Stay America - San Antonio - AirportResponded 24 November 2014

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you enjoyed our updated deluxe rooms and that you found our room to be clean and well maintained. Please accept our apologies that our checkout procedure...More

Reviewed 1 November 2014 via mobile

I booked this room on Hotwire for $33 but ended up being $45 after taxes and fees. The place was dirty, there were dog scratches on the bathroom door, stains on the floor, a cricket in my room. Honestly this place was pretty gross. There...More

1  Thank TryppAdams
Reviewed 11 October 2014 via mobile

Just say no ...There is a reason it is 30 bucks a night for extended stay. Very run down and beat up. "Smells Bad" in my best Ludo from Labyrinth voice. You wonder how this avid poster ended up at this particular hotel. Blame my...More

Thank Scarlette13
Response from Manager_11525, General Manager at Extended Stay America - San Antonio - AirportResponded 20 October 2014

Thank you for your recent review of your stay. I sincerely apologize that your room had an odor and that you found our hotel to be outdated. To ensure that a situation like yours doesn't happen again, my team is working on correcting and updating...More

Reviewed 6 October 2014

I have been here since December 13 -October 14 now my company pays but I have my room taken over by black bettles,roaches,& crickets n some rooms the bath tubs were full of hair still the towels sometimes are full of hair and for the...More

Thank Bmcd10
Response from Manager_11525, General Manager at Extended Stay America - San Antonio - AirportResponded 20 October 2014

Thank you for taking the time to write a review of your stay. I am so disappointed that you've experienced pests and cleanliness issues during your stay with us. Because we are an outdoor property, we are doing our best to work with our pest...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Self-Serve Laundry
Multilingual Staff
Room amenities
Microwave
Details
Price range
US$62 - US$103 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$62 - US$103 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms
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Traveller (44)
Room & Suite (21)
Dining (1)
Hotel & Grounds (21)
Bathroom (11)
Questions & Answers
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Room Tips
"all rooms are quiet"
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"If you have a lot of luggage, please choose a room in the first floor. Doesn't have elevators"
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"Book somewhere else."
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"Go to the Hampton Inn or Hyatt."
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