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Holiday Inn San Antonio NW - Seaworld Area

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Holiday Inn San Antonio NW - Seaworld Area
Holiday Inn San Antonio NW - Seaworld Area
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327 Reviews from our TripAdvisor Community

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Showing 322: English reviews
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Reviewed 2 days ago NEWvia mobile

My finace ans I went to the sports bar "The Grill" to eat when we got to thr hotel. The service wasn't bad when we first got there. As soon as we sat down our drink orders were taken and food order was taken about 10 minutes later. The food took forever and my original drink (pink flamingo) had no...

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Helpful?
Thank Savannah A
Shawn K, General Manager at Holiday Inn San Antonio NW - Seaworld Area, responded to this review

We are sorry you did not receive the service you expect and deserve while dining in the Grill Restaurant. You're feedback is appreciated and will continue to work on these areas where we should already be proficient.

Reviewed 2 days ago NEW

this hotel and staff is beyond words if all hotels ran like this we wouldn't have nothing to say 10 stars property and staff the service from the staff was top notch bar and restaurant 10 stars . breakfast server linda was exceptional ,she should be an employee of the month every month . what a wonderful wonderful pleasant lady

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Helpful?
Thank Eric B
Shawn K, General Manager at Holiday Inn San Antonio NW - Seaworld Area, responded to this review

Thank you for letting everyone know about the exceptional service you received from the hotel staff and the special recognition on the service you received from Linda in the Grill Restaurant. I'll make sure your comments are passed on to her. Thank you again!

Reviewed 2 weeks ago via mobile

Beds were extremely comfortable and complimentary food was very good. Bathroom did have a bad odor like urine/ammonia and indoor pool was cloudy. Outside pool was extremely cold and filled with pollen.

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Helpful?
Thank Enj J
Shawn K, General Manager at Holiday Inn San Antonio NW - Seaworld Area, responded to this review

We're glad you were pleased with the bedding and food in the Grill Restaurant. Our outdoor pool is not heated like our indoor pool and will double our efforts to maintain them for all our guests. Thanks for staying with us and the valuable feedback.

Peru, Indiana
Reviewed 2 weeks ago

From check-in to check-out this was one of our favorite stays in San Antonio. We typically stay on the river walk, but to be closer to family we tried this excellent place. The staff were all very friendly and super attentive and the entire property is very well maintained. Our first room was a bit noisy from the HVAC units...

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Helpful?
Thank Overdoesit
Shawn K, General Manager at Holiday Inn San Antonio NW - Seaworld Area, responded to this review

It's flattering to read that we are one of your favorites due to the service provided by the staff and our well maintained facility. We take pride in our job and appreciate the recognition and for letting us know we exceeded your expectations. Our apology for the noise from the roof top AC and glad we were able to get...

Reviewed 2 weeks ago via mobile

Breakfast at the hotel was great. Tammy, one of the waitress's, was amazing! She was very friendly and took care of us on the spot. Laura, one of the housekeepers, was great as well. Always ran into her after she cleaned my room. If I needed something she was quick to get it. Very friendly also. It was a great...

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Helpful?
Thank ieja18
Shawn K, General Manager at Holiday Inn San Antonio NW - Seaworld Area, responded to this review

It's great to read that Tammy and Laura provided the service you expect and deserve and we're obliged for recognizing them. As always, we appreciate your business and the wonderful review.

Reviewed 2 weeks ago via mobile

We booked the SeaWorld package deal and got very nervous when the forecast called for storms! We arrived at 10 pm and didn't expect to do much more than sleep there and go to the park. But the storms came in the morning and turned out to be a great thing! Kids played in the indoor pool in the pool...

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Helpful?
Thank Cathy R
Shawn K, General Manager at Holiday Inn San Antonio NW - Seaworld Area, responded to this review

We're glad the kids were able to enjoy our indoor heated pool and also that the weather turned out great for your visit to the park the next day. Thanks for providing your feedback and look forward to you staying with us again.

Springfield, Missouri
Reviewed 2 weeks ago

Had a room on the back side of the hotel - top floor. Very spacious which was nice. Large parking lot and restaurant onsite. Had dinner and breakfast - both very good. Burger is huge and cooked well. Staff at check-in was very good and hotel was super clean and trendy artwork throughout. Very close to SeaWorld also with shuttle.

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Helpful?
Thank BBQPitchman
Shawn K, General Manager at Holiday Inn San Antonio NW - Seaworld Area, responded to this review

We're glad you had a good nights rest and appreciate the compliments on the restaurant meals, spacious room and the front desk staff. Thanks for taking the time to let us know about your nice experience and hope you'll come see us again when your travel brings you back to the area.

Leesville, Louisiana
Reviewed 2 weeks ago

I will definitely be staying there again when ever im in town Miss Tammy the server/bartender was excellent great environment friendly place service was excellent from the time we checked in to the time we left would recommend a stay here to anyone in this area YOU WILL NOT REGRET IT. thanks again Tammy for making us feel comfortable and...

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Helpful?
Thank mrblack984
Shawn K, General Manager at Holiday Inn San Antonio NW - Seaworld Area, responded to this review

We appreciate your recommendation of the Holiday Inn NW SeaWorld and thank you for taking the time to share your great experience with everyone. Tammy will be recognized and rewarded for making your stay a memorable one. Thank you again and everyone looks forward to your many return visits.

Cypress, Texas
Reviewed 3 weeks ago

The hotel is clean and comfortable, and the staff is unfailingly helpful and nice. Reilyn in particular went out of her way to make me feel welcome. The customer service is outstanding - it really does make the hotel feel like a home away from home.

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Helpful?
Thank GWake01
Shawn K, General Manager at Holiday Inn San Antonio NW - Seaworld Area, responded to this review

The kind words about the outstanding service from Rylyn is greatly appreciated and we would like to thank you for recognizing her. Your feedback is key to our success and look forward to being your home away from home during your next visit to San Antonio.

San Antonio, Texas
Reviewed 3 weeks ago via mobile

Reilyn Ortiz was exceedingly helpful very upbeat and kind I was extremely pleased with her attitude and dedication to my every need to insure I had a time well spent at my stay there. I will definitely be coming back I enjoyed the fantastic workers Reilyn most of all she talked and made me feel welcome. she assisted me with...

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Helpful?
Thank jessiejjlh
Shawn K, General Manager at Holiday Inn San Antonio NW - Seaworld Area, responded to this review

Thank you for letting us know about the exceptional attention you received from Rylyn during your stay at the Holiday Inn NW SeaWorld. We will definitely pass your compliments on to her and we appreciate you keeping us your hotel of choice.

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to Holiday Inn's first LEED certified 'Green' hotel! This is a unique property, utilizing the latest energy efficient technology and environmentally friendly materials available today. The property features a Grill, a sports themed facility offering all major sporting events on the 14 flat panel TVs, along with a selection of 16 different beer on tap. In addition, the hotel has three pools (one indoor, two outdoor, including a kiddie pool) and a hot tub. The guest rooms all have 32' flat panel televisions, pillow top mattresses, coffee makers, irons/boards and hair dryers. ... more   less 

Additional Information about Holiday Inn San Antonio NW - Seaworld Area

Address: 10135 State Highway 151, San Antonio, TX 78251-4548
Region: United States > Texas > San Antonio > Far West Side
Price Range: $155 - $333 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn San Antonio NW - Seaworld Area 3*
Number of rooms: 194
Reservation Options:
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Also Known As:
Holiday Inn San Antonio Nw - Seaworld Area Hotel San Antonio
Hotel Style:
#77 Business Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn San Antonio NW - Seaworld Area staff and other travellers.
6 questions
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Dallas, Texas
7 months ago

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Questions? Get answers from Holiday Inn San Antonio NW - Seaworld Area staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“my room was top notch cannot faul whatso ever”
K1180UKericb, 21 Apr 2017 | Read review
“Ask to be away from the rooms with a close view of the HVAC. Higher Floors will be best.”
Overdoesit, 7 Apr 2017 | Read review
“Best Place to stay hands down”
mrblack984, 4 Apr 2017 | Read review
“a room with a view of the sunset/sunrise over the Texas Hill Country is beautiful.”
largecharlie3, 21 Dec 2016 | Read review
“We stayed in a room that faced Sea World, which was away from the highway.”
AVIPTravel, 1 Dec 2016 | Read review
5 of 5