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BEST WESTERN PLUS Lackland Hotel & Suites

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BEST WESTERN PLUS Lackland Hotel & Suites
BEST WESTERN PLUS Lackland Hotel & Suites
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631 Reviews from our TripAdvisor Community

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Showing 625: English reviews
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Glencoe, United Kingdom
Reviewed yesterday NEW

The hotel itself was slightly above average. It is a great place to stay if you need to attend the Lackland base as it is close and likely the best hotel in that area. We, however, were just a family touring San Antonio and I would not recommend staying in this hotel for that purpose. The hotel is off by...

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Thank Famof4249
South Florida, Florida
HOTEL’S FAVOURITE REVIEW
Reviewed 8 February 2017

I had read the reviews of the hotel and felt satisfied that it would be a good choice for attending our niece's graduation from Basic Military Training at Lackland AFB. As we approached the hotel I became concerned. It was in an unattractive, isolated area and the outside looked like it has seen better times. My first thought was to...

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3Thank Angela B
About Hotel's Favourite Review
lamas1, Manager at BEST WESTERN PLUS Lackland Hotel & Suites, responded to this review

Dear Guest, Please accept a huge thank you from all of us here at the Best Western Plus Lackland! We were so happy to hear you had such a great experience. It means the world to us to hear when we have had a success. All comments are worth reading and learning from, even the good ones. Thank you again...

San Antonio, Texas
Reviewed 3 days ago NEWvia mobile

I considered this hotel because it had received so many good reviews however, i think the reviews may be fake. I got there at 3pm (hotels check in time) with a reservation. No rooms available that are clean. Was told there would be a room available in 30 minutes. I sat in the chairs in front of the desk so...

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Helpful?
Thank Julia H
lamas1, Manager at BEST WESTERN PLUS Lackland Hotel & Suites, responded to this review

Dear Traveler, I would like to thank you for taking the time to review your recent stay at the Best Western Plus Lackland Hotel & Suites. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. I was very disappointed when...

Austin, United States
Reviewed 6 days ago NEW

The hotel is nice – but if you are traveling on business you're going to be interrogated and made to prove you're actually a state employee. Very frustrating after a long day at work. The hotel is clean and the rooms are nice. But forget Hot breakfast before 7 AM.

Review collected in partnership with Best Western
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Helpful?
Thank Lacey E
lamas1, Manager at BEST WESTERN PLUS Lackland Hotel & Suites, responded to this review

Dear Guest, Thank you for reviewing our property we're sorry for any miscommunication. When a guest asks for the state or federal rate we require proper documentation for our records due to the exemption form from the government specifically tells us "An individual must present a Hotel Tax Exemption Photo ID card. This limited category is exempt from state and...

Portland, OR, United States
Reviewed 2 weeks ago

I usually don't splurge on hotel rooms but all of the places near Lackland had pretty bad reviews. It was definitely worth the extra money to stay in such a clean, comfortable, luxurious room. The location is far enough from the freeway and everything else that it's quiet and peaceful. There's a park with a playground right up the street....

Review collected in partnership with Best Western
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1Thank 396alannab
lamas1, Manager at BEST WESTERN PLUS Lackland Hotel & Suites, responded to this review

Dear Guest, On behalf of all the staff, we would like to say "Thank You" for your great review. We take pride in the work we do to ensure all of our guests have a great experience while they are here visiting our wonderful city.

Mobile, Alabama
Reviewed 3 weeks ago

This location was perfect for BMT graduation -- only a few minutes from the gate and very easy access (especially if you go the "back" way!). Rooms were spacious and clean and the hotel staff was very helpful. I felt the rates were very reasonable. They open breakfast early on the mornings you have to be on base early, so...

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1Thank M_D_00456
lamas1, Manager at BEST WESTERN PLUS Lackland Hotel & Suites, responded to this review

Dear Guest, We are so happy to hear you enjoyed your stay here at the Best Western Plus Lackland. On behalf of all of us "Thank You". We are glad to offer the full breakfast early, not only to our BMT families, but to all who are here to enjoy. Thank you for the great review and we hope to...

Indiana
Reviewed 3 weeks ago

we stayed 4 nights during our son's graduation at Lackland Airbase. This Hotel has a very short and easy route to the airbase. Clean, Comfortable beds, nice size room and Accommodating staff. Thank you for making our stay an even more memorable trip.

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1Thank Bcamp1
lamas1, Manager at BEST WESTERN PLUS Lackland Hotel & Suites, responded to this review

Dear Guest, Thanks for the outstanding review. From all of the staff to you, we would like to say "Thank You" for choosing our lovely hotel. We hope to see you and your family here in the future.

Reviewed 4 weeks ago

If you are looking for a very nice place to stay while attending your child's Air Force graduation THIS is the place to stay. Very friendly staff, excellent housekeeping. Very close to the base. Room was very clean and comfortable. Price was very reasonable for the week we stayed there. No worries ever staying at this place. Would highly recommend...

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Helpful?
1Thank Angela B
lamas1, Manager at BEST WESTERN PLUS Lackland Hotel & Suites, responded to this review

Dear Happy Guest, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

Reviewed 4 weeks ago via mobile

Our family came to San Antonio for our Daughters graduation with another hotel reservation but was told they had no room for us..We called the Best Western Plus and they helped us immediately....They talked us in to there location by telephone since we had gotten lost....To me thats above and beyond excellent customer service...ALL the staff is courteous and professional...

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Helpful?
2Thank Jason B
lamas1, Manager at BEST WESTERN PLUS Lackland Hotel & Suites, responded to this review

Dear Guest, Wow! What an exceptional review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our beautiful hotel and our wonderful city in the near future.

Yukon, Oklahoma
Reviewed 4 weeks ago

My family and I traveled to San Antonio for a holiday-time vacation and to attend the Alamo Bowl. This hotel was reasonably priced and in a central area relative to Six Flags, Sea World and the Alamodome. We were very pleased with this choice. The hotel was clean and the staff was extremely friendly and helpful. The breakfasts were very...

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Helpful?
Thank Stephen G
lamas1, Manager at BEST WESTERN PLUS Lackland Hotel & Suites, responded to this review

Dear Guest, Please accept a huge thank you from all of us here at the Best Western Plus Lackland! We were so happy to hear you had such a great experience. It means the world to us to hear when we have had a success. All comments are worth reading and learning from, even the good ones. We apologize for...

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Multilingual Staff
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry

Additional Information about BEST WESTERN PLUS Lackland Hotel & Suites

Address: 3635 Crooked Trail, San Antonio, TX 78277 (Formerly BEST WESTERN PLUS Atrea Hotel & Suites)
Region: United States > Texas > San Antonio > Far West Side
Price Range: $172 - $232 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Lackland Hotel & Suites 2.5*
Number of rooms: 77
Reservation Options:
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Hotel Style:
#2 Family Hotel in San Antonio
#8 Best Value Hotel in San Antonio
#28 Business Hotel in San Antonio
#56 Romantic Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Lackland Hotel & Suites staff and other travellers.
22 questions
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over a year ago
Jacksonville, Florida
7 months ago
Fairbanks
10 months ago

See all questions (22)

Questions? Get answers from BEST WESTERN PLUS Lackland Hotel & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Easy access to Lackland Air Force Base!!!”
, 30 Mar 2017 | Read review
“The upper floors may be more quiet due to the breakfast area on the first floor and no door separating the hallway from it.”
SGeries, 27 Mar 2017 | Read review
“Rooms on the back side are quieter”
Mrtex57, 19 Feb 2017 | Read review
“4th floor, so no one's over you, away from the elevator, and exit doors”
Funfabmim, 9 Jan 2017 | Read review
“Our room faced the highway but we didn't hear a lot of traffic noise because we kept the fan running to provide white noise”
howarde913, 5 Nov 2016 | Read review
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