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JW Marriott San Antonio Hill Country Resort & Spa

CancelonUS$289*
View Deal
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$633*
US$289*
Great Deal
US$309*
US$309*
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JW Marriott San Antonio Hill Country Resort & Spa
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2,373 Reviews from our TripAdvisor Community

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Showing 2,340: English reviews
Start your review of JW Marriott San Antonio Hill Country Resort & Spa
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San Antonio, Texas
Reviewed 2 days ago NEW

Check in and customer service - excellent. Breakfast buffet really good, as was the service. Velocity sports bar - hasn't been good for years and sadly still is not. Service there is always awful and food average at best. The pools are great but lack cleaning - the adult pool is gross and needs complete scrubbing. Worst issue this trip...

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Helpful?
Thank NJ W
Belleair Beach
Reviewed 3 days ago NEW

Far from 5 star. rooms are mediocre and quite worn. Ordered room service and it is very difficult to get any answers regarding the selection on the menu because the person taking the order is not in the dining room or kitchen. 2 out of 2 orders arrived incorrectly. I am going to the spa this afternoon and hope to...

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Helpful?
1Thank Susan V
Management response:

Thanking you for sharing your feedback with us. I'm so sorry to hear that you have not been enjoying your stay with us! Your concerns are something that I will bring back to my team to discuss in hopes that we can learn from our shortcomings. If you have an opportunity, we would love to speak with you in person...

Reviewed 4 days ago NEWvia mobile

A resort nicely located on hill and near to airport. A huge water park with amazing water games and rides. A class golf course with club. A better and bigger room with clasd of service. My 4 night stay was quite comfortable and amazing

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Helpful?
Thank Sar U
Virginia
Reviewed 4 days ago NEW

I'm writing this review from a Platinum member point of view. I am comparing my experience here w the other Platinum members' experiences and other hotels. We've traveled in many places and many Marriott hotels, and usually at check in, we are acknowledged about being Platinum status and given upgrades (dependent on availability). This time, The front desk was very...

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Helpful?
Thank 4NY2VA
Management response:

Dear 4NY2VA, Thank you for providing us with your feedback. I'm so sorry to hear that you have not felt value in your stay and that you have not been recognized sufficiently for your loyalty as a Platinum Elite member. Your business and your choice to stay with us is not something we take for granted and I'm sorry to...

Struthers, Ohio
Reviewed 6 days ago NEW

The Resort was awesome, service spectacular and the food over the top! We would definitely visit again. What a wonderful city, visited the Alamo, River Walk and Boat tour. Everyone was so kind and polite. Great town and awesome vacation!

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Helpful?
Thank chkwag
Oklahoma City, Oklahoma
Reviewed 1 week ago NEW

This is probably my third trip to this hotel and the service and professionalism of the hotel is at the highest level. One of our meals was held at the on property restaurant and everything was excellent! Played around of golf and the course was in pristine shape. Excellent attention was given from the beverage cart ladies. I arrived late...

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Helpful?
Thank cindyrw
Aiea, Hawaii
Reviewed 1 week ago via mobile

The room was large with a very large TV. The spa was awesome with a fair sized coed lounge area. Dinner at 18 oaks was the best and the Jalapeno infused drinks at Cibolo Moon were awesome!! I wish we had a couple more days to lounge around.

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Helpful?
Thank mdgucci
San Antonio, Texas
Reviewed 1 week ago via mobile

My husband surprised me with this trip for Mother's Day. We went Saturday with our young son to check in. We tried to self park but the lot was overflowing onto illegal parking spots so we had to valet. The arrival was ok... Our bellman was nice, led us to the room with helpful information. He asked if there was...

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Helpful?
Thank Gabriela K
Management response:

Gabriela K, Thank you for taking the time to provide us with your feedback. I'm so sorry to hear that you had such a frustrating experience with our valet team. We absolutely understand the importance of first and last impressions and we strive to ensure that your comings and goings are warm and friendly. I'm sorry to hear that this...

Reviewed 1 week ago via mobile

This year we decided to have a staycation for Mother's Day! All I wanted was to lay by the pool and enjoy the time with my family! We live down the street, and still come here whenever we can! My girls, ages 14 and 9, love the slides, the lazy river and all of the activities! I always feel safe...

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Helpful?
Thank Pam S
Austin, Texas
Reviewed 1 week ago

I'm local to San Antonio and my wife and I sometime visit the JW just to get away for a little staycation. I'm a marriott fanboy, platinum status, and travel weekly. I love the JW brand, a few week prior I stayed at one in Phoenix (Camelback). This last visit to the JW in San Antonio was a poor experience...

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Helpful?
2Thank Dan M
Management response:

Dan M, Thank you for taking the time to write about your recent stay at the JW Marriott San Antonio Hill Country Resort & Spa. Please accept our sincere apology for the challenges your experienced with our front desk staff. Please feel free to contact me directly with more specific feedback so that I can follow up with the appropriate...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
18 Oaks
18 Oaks
Cuisines: American, Steakhouse
Cibolo Moon
Cibolo Moon
Cuisines: American, Southwestern
High Velocity
High Velocity
Cuisines: American, Bar, Contemporary
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
JW Marriott San Antonio Hill Country Resort & Spa has firmly established itself as the city's premier luxury destination and the renowned resort in Texas' Hill Country. Rated 4-Diamonds by AAA, and just 12 miles from San Antonio International Airport (SAT), our luxury resort features the 36-hole TPC San Antonio golf course, home to the Valero Texas Open, Lantana Spa, a six acre water park and seven restaurants. Our restaurants are sure to please with Texas BBQ, genuine Mexican cuisine and private dining rooms for groups. Our rooms offer cozy beds, scenic views, soft robes & large bathrooms. Guests will also enjoy the open lobby with free Wi-Fi. Whether you're seeking a peaceful respite, productive conference or fun-filled family vacation, our luxurious Hill Country resort will not only exceed your expectations but redefine them altogether. ... more   less 

Additional Information about JW Marriott San Antonio Hill Country Resort & Spa

Address: 23808 Resort Parkway, San Antonio, TX 78261-2018
Region: United States > Texas > San Antonio
Price Range: $387 - $843 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott San Antonio Hill Country Resort & Spa 4.5*
Number of rooms: 395
Reservation Options:
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Also Known As:
Jw Marriott San Antonio Hill Country Hotel San Antonio
Jw Marriott San Antonio Hill Country Resort And Spa
Hotel Style:
#2 Top resorts Hotel in San Antonio
#8 Business Hotel in San Antonio
#9 Luxury Hotel in San Antonio
#11 Family Hotel in San Antonio
#15 Romantic Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott San Antonio Hill Country Resort & Spa staff and other travellers.
67 questions
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Questions? Get answers from JW Marriott San Antonio Hill Country Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Balcony over the bridal pool was quiet and great view!”
chkwag, 18 May 2017 | Read review
“All rooms that I have experienced have been nice.”
cindyrw, 17 May 2017 | Read review
“The rooms facing the golf course are pretty, if you can snag a suite, the outdoor balcony is nice.”
danm282, 13 May 2017 | Read review
“Do not accept double beds”
hsblendo, 8 May 2017 | Read review
“Resort pools are open till 10pm, so if you want quiet, face the golf course”
jholl13, 8 May 2017 | Read review
5 of 5
Cancelon
US$289* /night
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Booking.comUS$309
JW MarriottUS$309
TripAdvisorUS$309
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Prices are for 1 room, 2 adults
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