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BEST WESTERN PLUS Palo Alto Inn & Suites

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#105 of 354 Hotels in San Antonio
Certificate of Excellence
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1 room 2 adults 0 children
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BEST WESTERN PLUS Palo Alto Inn & Suites
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142 Reviews from our TripAdvisor Community

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Showing 140: English reviews
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Winchester, Virginia
Reviewed 4 days ago NEW

We went to San Antonio to see my son graduate from the Air Force. We made reservations without any recommendations or knowing the area. We chose this hotel by reviews on Trip Advisor and proximity to Lackland. What a great choice we made! The hotel was great! Breakfast was fabulous. Great value! Service was wonderful! Bed was extremely comfortable! Location...

Review collected in partnership with Best Western
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Helpful?
Thank cruisingfun2017
Rick B, General Manager at BEST WESTERN PLUS Palo Alto Inn & Suites, responded to this review

Dear cruisingfun2017, On behalf of all the staff, we would like to say "Thank You" for your great reviews. We take pride in the work we do to ensure all of our guests have a great experience while they are here visiting our wonderful city

San Antonio, Texas
Reviewed 5 days ago NEW

I was concerned about the hotel being close to the base-(lots of visitors, dirty, and feared the bed) but to my delight it was clean, comfortable bed very accommodating and friendly staff. I highly recommend staying here if you get the chance. Also very thankful for The Military Personnel at the base- God Bless You!

Review collected in partnership with Best Western
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Helpful?
Thank sharonledbetter
Rick B, General Manager at BEST WESTERN PLUS Palo Alto Inn & Suites, responded to this review

Dear sharonledbetter, Thanks for the outstanding review. From all of the staff to you, we would like to say "Thank You" for choosing our lovely hotel. We hope to see you and your family here in the future.

Fort Worth, Texas
Reviewed 1 week ago

Been there over 60 days with my unit and was pleased with staff and amenities. Just would like bigger pillows but that's just me. Went out of there way to accommodate and help with 3rd party billing. Still have a few more months to go.

Review collected in partnership with Best Western
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Helpful?
Thank donaldsJ2280UP
Rick B, General Manager at BEST WESTERN PLUS Palo Alto Inn & Suites, responded to this review

Dear Donaldsj2280up, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

Reviewed 2 weeks ago via mobile

We stayed here recently February 1st Thru the 5th 2017 for my son's graduation from Lackland Air Force Base. The hotel was okay. Room service was terrible. The front desk customer service was horrendous. The front desk clerk named Victor was rude, talked over you, and when you tell him of his bad customer service and ask to speak to...

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Helpful?
Thank Ren123456
Rick B, General Manager at BEST WESTERN PLUS Palo Alto Inn & Suites, responded to this review

Dear Ren12456, Firstly I would like to thank you for taking the time to review your recent stay at the Best Western plus Palo Alto. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. I was very disappointed to read...

Reviewed 2 weeks ago

While this hotel was satisfactory there was definitely room for improvement. - Front desk staff need training in customer service. Both ladies gave us incorrect information about which door to access the elevator and our room causing us to have to lug very heavy suitcases around the side of the hotel into the front door at night in very cold...

Review collected in partnership with Best Western
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Helpful?
1Thank W6705MLjamesr
Rick B, General Manager at BEST WESTERN PLUS Palo Alto Inn & Suites, responded to this review

Dear W6705MLjamesr, Firstly I would like to thank you for taking the time to review your recent stay at the Best Western plus Palo Alto. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. I was very disappointed to read...

Houston, Texas
Reviewed 4 weeks ago

Loved this hotel!!! Very Clean - Great Size Room w/Comfy Beds. The staff, especially housekeeping were VERY friendly and helpful. The pool is awesome, very clean. Breakfast was good and they kept it coming, unlike some hotels that start pulling stuff off 30 minutes before close. Overall, YES I would totally recommend this property for your stay - I wish...

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Helpful?
Thank SiskFamily
Rick B, General Manager at BEST WESTERN PLUS Palo Alto Inn & Suites, responded to this review

Dear SiskFamily, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

Charlotte, North Carolina
Reviewed 17 January 2017 via mobile

I was very hesitant on booking this hotel. I've never stayed at a BW before and the ones I've seen don't look kept up. We needed a place to stay that was near Lackland AFB and it had to have two beds and a couch. Every other place that was nearby that I checked that met that criteria was already...

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Helpful?
Thank tgirl132002
Rick B, General Manager at BEST WESTERN PLUS Palo Alto Inn & Suites, responded to this review

Dear tgirl132002, Firstly I would like to thank you for taking the time to review your recent stay at the Best Western plus Palo Alto. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. I was very disappointed to read...

Kingsport, Tennessee
Reviewed 14 January 2017 via mobile

Friendly service the hotel was clean. The pool is nice. Location is ok, near shopping and places to eat. There is a gas station next door and a jax in the box beside the hotel. My mother in law said the jax in the box was awful. The breakfast was good and filling. The employees kept it filled with plenty...

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Helpful?
Thank Linda S
Rick B, General Manager at BEST WESTERN PLUS Palo Alto Inn & Suites, responded to this review

Dear Linda S On behalf of all the staff, we would like to say "Thank You" for your great reviews. We take pride in the work we do to ensure all of our guests have a great experience while they are here visiting our wonderful city.

Plano, Texas
Reviewed 2 January 2017

Will stay here again. The staff was friendly. Wish they had fruit more fresh fruit options and veggie options for breakfast but it was ok. We got a great price booking with AAA. The receptionist was great and told us about the sorroundings. Overall great experience.

Review collected in partnership with Best Western
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Helpful?
Thank ellenaz2017
Rick B, General Manager at BEST WESTERN PLUS Palo Alto Inn & Suites, responded to this review

Dear ellensz2017, We are glad you enjoyed your stay, and are sorry to hear our breakfast wasn't quite up to par. We take every compliment, concern and complaint to heart and use them to better ourselves for the future. From everyone here we would like to say. Thank you

Goodyear, United States
Reviewed 25 November 2016

We stayed four nights for our daughters graduation from airforce basic training. Overall we were satisfied. Good location but no restaurant on the premises. The breakfast was good and the hotel was clean. Met our expectations.

Review collected in partnership with Best Western
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Helpful?
Thank 1waynef
Rick B, General Manager at BEST WESTERN PLUS Palo Alto Inn & Suites, responded to this review

Dear 1waynef, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us. Thank You!!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning

Additional Information about BEST WESTERN PLUS Palo Alto Inn & Suites

Address: 12507 SW Loop 410, San Antonio, TX 78224-3148
Region: United States > Texas > San Antonio
Price Range: $126 - $213 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Palo Alto Inn & Suites 2.5*
Number of rooms: 75
Reservation Options:
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Also Known As:
Best Western Plus Palo Alto Inn And Suites
Best Western Plus Palo Alto Hotel San Antonio
Hotel Style:
#33 Best Value Hotel in San Antonio
#39 Business Hotel in San Antonio
#52 Romantic Hotel in San Antonio
#75 Family Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Palo Alto Inn & Suites staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS Palo Alto Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The first floor was a little noisy!”
  • King room
  • Big bathroom!
 of 5 bubbles kimcatus, 15 Aug 2016 | Read review
“Room 103 was perfect!”
 of 5 bubbles LarryS357, 19 Jul 2016 | Read review
“Our room on 3rd floor was pretty quiet. Other than the urine smell in the hall way it was good.”
 of 5 bubbles PaulaVaughn1962, 29 Jun 2015 | Read review
“Fourth floor worked for me.”
 of 5 bubbles cds72, 2 Sep 2014 | Read review
“Stay away from rooms close to the front desk.”
 of 5 bubbles Becnen, 25 Nov 2012 | Read review
5 of 5