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Hotel Location: Location perfect for getting to River Walk (20 min), Sea world (20 min), Caverns (20 min). Lot of food spots and malls nearby (within a mile). Only drawback is that the hotel is on a one way road (not big deal).
except for the slowwwww elevators, this place is exceptional, with great service and friendly employees in each and every staff position. i hope i get to stay here again soon. very quiet, very spacious, and nicely located
Response from Daniel M, Manager at Staybridge Suites Stone OakResponded 20 September 2016
Dear Chris T , Thank you for taking time to review our hotel . I have shared your comments with our staff and we would love to have you back with us during your next visit to San Antonio.
My family has a long and, until now, happy relationship with Staybridge. We loved the 2 bedroom family suites, and the hotels were always clean, with really nice staff. This particular Staybridge, however, has ended that relationship. We booked a room here because we waited...More
Response from IHGService, Guest Relations Manager at Staybridge Suites Stone OakResponded 26 September 2016
Thank you for taking time to share your experience with us. I am sorry to hear that you did not fully enjoy your time in our hotel. We take comments such as these very seriously and would like to follow up with you....More
We have had very good stays at the Staybridge suites , they have a better than average breakfast, large rooms ,free laundry and that's a plus when on the road, decent walking areas for service animals, overall they are our home away from home
Thank William J
Response from Daniel M, Manager at Staybridge Suites Stone OakResponded 8 September 2016
Dear William J, Thank you for taking time to review Staybridge Suites at Stone Oak. We appreciate the wonderful comments regarding our breakfast , rooms and laundry. We would like to have you back with us when you are back in San Antonio.
Usually I like Staybridge Suites. My experience here was mediocre at best.
Location is good, nice underground parking. Check in process was slow, but friendly I am a gold IHG member with a boat load of points built up so I decided to use points...More
Response from IHGService, Guest Relations Manager at Staybridge Suites Stone OakResponded 16 September 2016
Thank you for being an IHG Rewards Club Gold member and for leaving us a feedback. We are pleased to know you liked the location of our hotel. On the other hand, we are sorry for the long wait you had during check-in...More
Thank you for your question. There is a fee as bringing a pet, despite how clean or well trained they may be, we do have to do additional cleaning in the room once the pet has departed. We charge a pet fee of $75 for a room... More
Thank you for your question. There is a fee as bringing a pet, despite how clean or well trained they may be, we do have to do additional cleaning in the room once the pet has departed. We charge a pet fee of $75 for a room that will be occupied from 1-6 days. If the room will be occupied 7+ days, the fee is $150. This covers the cost of the additional cleaning involved.