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Best Western Plus Sunset Suites-Riverwalk

1,230 reviews
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Traveller (164)
Room & Suite (113)
Dining (41)
Overview
  • Excellent54%
  • Very good30%
  • Average8%
  • Poor4%
  • Terrible4%
Travellers talk about
“mission style”(26 reviews)
“overflow parking”(18 reviews)
“overflow lot”(16 reviews)
Free Wifi
Parking
Breakfast included
Non-Smoking Hotel
Suites
Fitness centre
Multilingual Staff
2.5 Star Hotel
All hotel details
Offers from Best Western Plus Sunset Suites-Riverwalk
Special Offer: BOOK DIRECT & SAVE
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Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,230)Write a Review
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Show reviews that mention
All reviewsmission styleoverflow parkingoverflow lotthe river walkamtrak stationcommerce streetwithin walking distancealamo domebest westernswestern hotelsshort walkconvention centercoffee tablewaffleshot breakfastlight sleepertwo blocks
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291 - 295 of 1,174 reviews
Reviewed 28 March 2016 via mobile

Got the train in from LA and the hotel is ideally located. 5 min walk from the station and also local attractions. Shame we're only here one night. The bedrooms are large and comfortable and the staff are very helpful. I never give the full...More

1  Thank Rob W
Response from bestwesternsunset, General Manager at Best Western Plus Sunset Suites-RiverwalkResponded 31 March 2016

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you...More

Reviewed 26 March 2016

Was skeptical because of the mixed bag of reviews on this place. First the Pros: This place is in an excellent location. We walked to our Expo at the convention center each day, avoiding the high priced parking (and lack there of) around the convention...More

1  Thank Sandra P
Response from bestwesternsunset, General Manager at Best Western Plus Sunset Suites-RiverwalkResponded 31 March 2016

Thank you for choosing the Best Western Plus Sunset Suites Riverwalk Hotel for your recent stay in San Antonio, TX. We really appreciate that you took the time to send valuable comments about your stay at our hotel, especially for mentioning our great customer service,...More

Reviewed 25 March 2016

Arrived after 10.00pm, first room assigned had not been made up, so switched to another room, but on ground floor, next to elevator and ice machine. However, there was limited nose this night. However as the dawn rose, so did the traffic noise outside the...More

Thank BHEBfoodie
Response from bestwesternsunset, General Manager at Best Western Plus Sunset Suites-RiverwalkResponded 31 March 2016

Thank you for your kind feed-back! We hope to see you again real soon. Your Best Western Plus Sunset Suites Riverwalk Hotel Family.

Reviewed 23 March 2016

Room was a nice size with sofa and sitting area. Clean. Breakfast was excellent. Were unable to keep noisy air conditioner on at night. Close enough to Riverwalk to be able to leave car in parking lot.

Review collected in partnership with Best Western
Thank 78judyh
Response from bestwesternsunset, General Manager at Best Western Plus Sunset Suites-RiverwalkResponded 31 March 2016

Thank you and please come again.

Reviewed 23 March 2016

The hotel overall was good, but the bathroom had hair on the floor in several places on arrival. We informed front desk and they sent someone to clean it while we were out, but unfortunately they did not manage to clean all the hair from...More

Review collected in partnership with Best Western
Thank Sean B
Response from bestwesternsunset, General Manager at Best Western Plus Sunset Suites-RiverwalkResponded 31 March 2016

On behalf of my entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to me and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in...More

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15758596061235
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Details
Price range
US$113 - US$231 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Romantic Hotel in San Antonio
#37 Business Hotel in San Antonio
#51 Family Hotel in San Antonio
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$113 - US$231 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Romantic Hotel in San Antonio
#37 Business Hotel in San Antonio
#51 Family Hotel in San Antonio
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (164)
Room & Suite (113)
Dining (41)
Pool & Beach (1)
Hotel & Grounds (152)
Bathroom (8)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
mbmindy29
5 December 2017|
AnswerShow all 3 answers
Response from Tony V | Property representative |
Dear Ms. Black; I'm sorry to hear about the confusion on the parking fee. Most large cities have limited downtown parking and therefore charge for parking...ours is much less than the downtown properties. I would love to... More
0
Votes
Abby T
25 March 2017|
AnswerShow all 7 answers
Response from Tony V | Property representative |
Oh dear, unfortunately not, but if you need a pool or hot tub to relax in, our sister property will be happy to open its' doors to you, just check with our guest service agents.
0
Votes
Ash H
28 February 2017|
AnswerShow all 4 answers
Response from Tony V | Property representative |
Thank you for the inquiry. Yes, there is a coin operated laundry on property - washer/dryer. The AT&T Center is about ten minutes by car, easy to get to.
1
Vote
Room Tips
"Top floor, north side, east end"
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"Away from the Freeway noise"
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"all rooms listed as Suites"
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"Ours faced East Commerce- great view and little noise.5"
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