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Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area

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Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area
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230 Reviews from our TripAdvisor Community

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Showing 222: English reviews
Cullman, Alabama
Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

We booked a room for six people but the pullout couch was covered with rotted food . And there was roaches all over the counters in the room. When we told the hotel they just said… Sorry. They didn't do anything to rectify the situation .

Helpful?
Thank marsha d
Management response:

Thank you for your feedback. We value each and every guest. We apologize for any inconvenience we may have caused. We hope in the near future you will come back and visit us again. Have a good day! More 

Level Contributor
25 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago via mobile

We stayed here for one night since we decided to come down a day early. Overall the hotel was very clean and renovated nicely. The staff was very helpful and answered our questions. Our room was a 2 bedroom king and it was perfect for our family. We stayed on the 3rd floor at the far end of the building... More 

Helpful?
Thank Danyalle S
Management response:

Thank you for your feedback. We value all of our guests. We hope in the near future you will come and visit us again. Have a good day! Letticia H General Manager More 

Panama City, Florida
1 review
Reviewed 2 weeks ago via mobile

Great hotel, clean, within walking distance to most attractions Downtown, and the staff is fabulous. We had a minor issue with our shower and a/c, so they moved us to a different room. They went above and beyond to help when our friends had an issue with their reservations. We will definitely stay here when we come back.

Helpful?
Thank Sabina H
Management response:

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Letticia H General Manager More 

Belllingham, WA
Level Contributor
76 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 162 helpful votes
Reviewed 4 weeks ago

We stayed at Holiday Inn Express for a few days while in San Antonio and were very pleased with the hotel and our room. The room was quite spacious, with a separate bedroom and living space. The bed was very comfortable and the room was very clean. We took a quick dip in the pool and spent some time in... More 

Helpful?
Thank TyandAm
Management response:

Thank you kindly for your feedback. We hope in the near future you will come back and visit us again. Have a good day. Letticia H General Manager More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 October 2016 via mobile

Great place to stay newly renovated great service and front desk receptionist Lety was really helpful and nice Very close to downtown,mall ,alamo fiesta texas and SeaWorld about 20 min away great place to stay...

Helpful?
Thank Dora P
Management response:

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Letticia H General Manager More 

1 review
Reviewed 17 October 2016 via mobile

Rooms Were Clean Great Location. Staff WAS Friendly. We got excellent customer service which was very much appreciated from Malene. Breakfast was good had a variety of options. Walking distance to river walk, close to market square. I would recommend had a great experience.

Helpful?
Thank Dolores V
Management response:

Thank you kindly for your feedback. We value all guests. We hope in the near future you and your family come visit us again. Sincerely, Letticia H General Manager More 

Peoria, Illinois
Level Contributor
57 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 16 October 2016 via mobile

The people at the front desk were nice however we asked for an ironing board and never got it, it was LOUD until 1130pm with outside music (we had our kids with us), the shower faucet had a constant dripping sound, and they didn't seem to vacuum our room. Also our Uber driver said that just about one block over... More 

Helpful?
Thank Anni R
Management response:

Thank you for your feedback. We understand and apologize for the inconvenience caused by the construction. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the area. Sincerely, Letticia H General Manager More 

Lakewood, Colorado
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 September 2016

Staff was friendly/helpful. Room was large & bed was comfy but that's where the good parts end. The carpet was squishy wet around the air conditioner so we called the front desk, maintenance came to our room quickly. He found the problem but didn't have what he needed to fix the leak (the a/c DID work though). Toilet was wobbly,... More 

Helpful?
Thank Wendy C
Management response:

I sincerely apologize for all the inconvenience we may have caused you. If there was anything I could do to make this matter better, Please call and ask to speak to me. Thank you. Have a good day. Letticia H General Manager More 

Houston, Texas
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 26 September 2016

It's simple. Nice room, free breakfast and not a lot of issues. 2 nights and it more than served the purpose. Sleep and go. BYW the cleaning ladies are very kind and helpful. I work for a very large company and have traveled to many cities... Remember you get what you pay for, at this location I feel we got... More 

Helpful?
Thank ICULOOKIN4_info
Management response:

Thank you kindly for your feedback. It was well appreciated to have met your standards and appreciate you enjoying a home away from home. Sincerely, Letticia H General Manager More 

Small Town USA
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 20 August 2016

As you may or may not see, we are repeat travelers at this hotel location. Sad to say we probably won't be back. Check-in: Was a plus! The room: We had a whirlpool suite. Perfect as we expected. Breakfast: Downhill since the last time. All the hotels we have ever have stayed at, they would have single servings of Philadelphia... More 

Helpful?
Thank BandH915
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

Dear BandH915, Thank you for staying with us and for leaving a review. I am happy that your check- in experience went smooth and that you found the room accommodating. While I am pleased with your kind comments, I apologize that not all aspects of your stay were exceptional, particularly the level of service you received. I have taken note... More 

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Amenities

Highlights
  • Pool
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Restaurant
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Breakfast Available
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Holiday Inn Express San Antonio Downtown Market Area welcomes you. Located in the heart of downtown San Antonio, our all suite hotel has recently been renovated and is just a few miles from The Alamo, the downtown market district and the scenic River Walk, offering convenient access to the San Antonio International Airport. Our hotel is perfect for your next San Antonio vacation. This San Antonio hotel in the downtown market district provides easy access to area attractions including Sea World of Texas, the San Antonio Zoo, Six Flags Fiesta Texas and Splashtown Water Park. Many popular shopping destinations are also nearby, such as the Rivercenter Mall, El Mercado Market Square and the North Star Mall. Other area attractions not far from our hotel in San Antonio include the Alamodome, the San Antonio Convention Center and the AT&T Center, home of the San Antonio Spurs.Business travelers will enjoy a stay at our newly renovated hotel in downtown San Antonio due to its close proximity to companies such as Tesoro, Xerox, Washington Mutual, IBC, Toyota and SBC. Our San Antonio hotel is just 15 miles from the San Antonio International Airport.During your stay at our San Antonio hotel, enjoy the 24-hour fitness center, heated, outdoor pool, relaxing whirlpool and complimentary hot breakfast bar. Check out the discount rates on our quality San Antonio hotel rooms by the River Walk and start planning your visit today. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area

Address: 102 El Paso St, San Antonio, TX 78204-3101
Region: United States > Texas > San Antonio
Price Range: $132 - $258 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area 2.5*
Number of rooms: 65
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites San Antonio-Downtown Market Area
Holiday Inn San Antonio
Holiday Inn Express San Antonio
San Antonio Holiday Inn
Hotel Style:
#73 Romantic Hotel in San Antonio
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Questions & Answers

Questions? Get answers from Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay at the front of the hotel, there is a club behind the hotel with loud music.”
 of 5 bubbles V2989IMwendyc, 28 Sep 2016 | Read review
“get the suite...”
 of 5 bubbles ICULOOKIN4_info, 26 Sep 2016 | Read review
“Ask for a room that does not overlook the pool. I found it noisy.”
 of 5 bubbles moink813, 21 Jul 2016 | Read review
“No where near pool if it's warm outside!”
 of 5 bubbles 610MelissaP610, 5 Jul 2016 | Read review
“Fourth floor had a view of downtown skyline, all rooms were quiet.”
 of 5 bubbles 832meredithh, 25 Apr 2016 | Read review
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