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Courtyard San Antonio SeaWorld/Lackland

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Courtyard San Antonio SeaWorld\/Lackland
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146 Reviews from our TripAdvisor Community

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Showing 140: English reviews
Start your review of Courtyard San Antonio SeaWorld/Lackland
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Reviewed 1 week ago

We stayed here for one night visiting family after a business trip before flying back to Chicago. We arrived early maybe 11 or noon, as soon as we walked in the man at the desk said "Check-in is at 3". No hello, no welcome to the Courtyard. Too bad he didn't take the time to greet us or he would've...

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Helpful?
Thank tmam701
Ronald S, General Manager at Courtyard San Antonio SeaWorld/Lackland, responded to this review

Dear tmam701, I am so sorry about your recent stay with us. I deeply apologize for the inconvenience you experienced and assure you that we will take immediate steps to prevent that from occurring again. As you know, at Marriott our Elite members are our top priority and I assure you that this culture runs deep within our hotel. I...

Reviewed 15 February 2017 via mobile

My truck was burglarized while parked out front of the Courtyard San Antonio SeaWorld/Lackland on 20 December 2016 at around 6:30pm. Damage to my truck and the value of the items stolen exceeds $3,000. Police were called to the scene and a police report was filed. When I discussed this with hotel staff, 3 of them said that this happens...

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Helpful?
1Thank Joe B
Ronald S, General Manager at Courtyard San Antonio SeaWorld/Lackland, responded to this review

Thank you for taking the time to complete the review in regards to your recent stay at the Courtyard by Marriott Seaworld/Lackland. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the damage done to your vehicle. We...

Houston, Texas
Reviewed 9 February 2017 via mobile

Staff was friendly. My room had cracks in bathroom sink. Coffee pot was slimey on the inside. Not saying I would not stay here again but by far, would look around first. Check others before booking this place.

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Helpful?
Thank Bill B
Ronald S, General Manager at Courtyard San Antonio SeaWorld/Lackland, responded to this review

Thank you for taking the time to complete the review in regards to your recent stay at the Courtyard by Marriott Seaworld/Lackland. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the cracked sink and the dirty coffee...

Phoenix, Arizona
Reviewed 6 February 2017 via mobile

Rooms were not cleaned consistently or thoroughly, housekeeping kept taking soap from the sink and shower, but not empty shampoo bottles or wrappers from toiletries. Coffee shop opened too late to get breakfast or coffee before grad events. Our balcony door was left partly open and unlocked by housekeeping when it was 50 degrees. Location is fairly convenient, but they...

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Helpful?
Thank katieruthpowell
Ronald S, General Manager at Courtyard San Antonio SeaWorld/Lackland, responded to this review

Thank you for taking the time to complete the review in regards to your recent stay at the Courtyard by Marriott Seaworld/Lackland. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the issues with housekeeping. We have shared...

Helotes
Reviewed 25 January 2017

What a pleasant time I had when I walked into the bar bistro to have a glass of wine! I was greeted with a smile that continued throughout my stay. A gal named Karen took my order, served me instantly and chatted with me about some lovely places to visit during my stay. I had such a marvelous time chatting...

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Helpful?
Thank Cindy W
Ronald S, General Manager at Courtyard San Antonio SeaWorld/Lackland, responded to this review

Thank you for sharing your experience at the Courtyard by Marriott Seaworld/Lackland. Your feedback is integral to our ability to continue to improve our service. I will ensure Karen is properly recognized. Thank you again for your time and come visit us again soon!

Reviewed 25 January 2017 via mobile

We stayed at this hotel while visting for my niece Airforce graduation. It's not far from the base and is surrounded by a ton of things to do. The hotel was clean and we had no problems checking in. The front desk staff was amazing and treated us very well. They took an interest in our visit and even provided...

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Helpful?
Thank LaToya W
Ronald S, General Manager at Courtyard San Antonio SeaWorld/Lackland, responded to this review

Thank you for sharing your experience at the Courtyard by Marriott Seaworld/Lackland. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

Knoxville, Tennessee
Reviewed 25 January 2017

My first stay at this hotel. Very very nice room, lobby, and staff. Check-in was comfortable and fast. Room was even better. The Bar Bistro was well stocked and had a really good menu selection. I recommend the Tuna Sandwich....it's huge!! The staff member, Gary was very accommodating, friendly, and knowledgeable. He suggested many meals that he had heard good...

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Helpful?
Thank mccormicksteve165
Ronald S, General Manager at Courtyard San Antonio SeaWorld/Lackland, responded to this review

Thank you for sharing your experience at the Courtyard by Marriott Seaworld/Lackland. Your feedback is integral to our ability to continue to improve our service. I will ensure Gary is properly recognized for his outstanding service. Thank you again for your time and come visit us again soon!

Reviewed 20 January 2017

what a great experience Front Desk assoc. Joe P was just awesome great assistance with directions room was just awesome all staff Just Great! Pool was awesome close to lackland AFB slat grass Rest amazing bar staff Amazing!

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Helpful?
Thank Alexia S
Ronald S, General Manager at Courtyard San Antonio SeaWorld/Lackland, responded to this review

Thank you for sharing your experience at the Courtyard by Marriott Seaworld/Lackland. Your feedback is integral to our ability to continue to improve our service. I will ensure Joe is properly recognized and thanked for his exceptional service. Thank you again for your time and come visit us again soon!

San Marcos, Texas
Reviewed 11 January 2017 via mobile

My spouse and I stayed at the property last night and it was the worst stay ever. My spouse had been working all day on vehicles. Of course he's covered in all kinds of filt and grease. So he comes to hotel thinking he was going to take a hot shower but tub would not drain. We later discovered that...

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Helpful?
Thank marcusb325
Ronald S, General Manager at Courtyard San Antonio SeaWorld/Lackland, responded to this review

Thank you for taking the time to complete the review in regards to your recent stay at the Courtyard San Antonio SeaWorld®/Lackland. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the clogged drain. We have shared your...

Usa, Japan
Reviewed 18 November 2016

This is a typical courtyard--sparse but efficient. Nice staff. But we moved to another courtyard after our first day, This one claims to be close to sea world. It isn't. There is a courtyard much closer that has a lot more amenities. The other one is much newer as well. Also, this hotel is right in a noisey highway and...

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Helpful?
Thank reviewer613
Ronald S, General Manager at Courtyard San Antonio SeaWorld/Lackland, responded to this review

Thank you for taking your time to review our hotel, We strive to ensure that you have a memorable stay and unfortunately the hotel has fallen short of your expectations. We appreciate your feedback and will ensure the appropriate hotel employees are notified so that we can fix these issues.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Self-Serve Laundry
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
Relax and enjoy your stay at the newly renovated Courtyard San Antonio SeaWorld(R)/Lackland. Our hotel's prime location puts the best of San Antonio, Texas at your doorstep. Enjoy free wifi, fitness center, business center, indoor pool, and spacious guest rooms. ... more   less 

Additional Information about Courtyard San Antonio SeaWorld/Lackland

Address: 6738 NW Loop 410, San Antonio, TX 78238-4214
Region: United States > Texas > San Antonio > Northwest Side
Price Range: $130 - $326 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard San Antonio SeaWorld/Lackland 3*
Number of rooms: 96
Reservation Options:
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Also Known As:
Courtyard By Marriott San Antonio Seaworld/Lackland Hotel San Antonio
San Antonio Marriott
San Antonio Courtyard
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard San Antonio SeaWorld/Lackland staff and other travellers.
6 questions
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Dallas, Texas
New York City, New York
over a year ago
Wills Point, Texas
over a year ago
Wills Point, Texas

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Questions? Get answers from Courtyard San Antonio SeaWorld/Lackland staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The corner end rooms seem very quiet”
 of 5 bubbles mccormicksteve165, 24 Jan 2017 | Read review
“any is fine”
 of 5 bubbles alexias710, 20 Jan 2017 | Read review
“Not really close to sea world so....be prepared for noise”
 of 5 bubbles reviewer613, 17 Nov 2016 | Read review
“Recommend the top floor to avoid creaky floors from those above.”
 of 5 bubbles KathySTL27, 16 Nov 2016 | Read review
“Top floors are better.”
 of 5 bubbles funder007, 20 Oct 2016 | Read review
5 of 5