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TownePlace Suites San Antonio Northwest

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#137 of 354 Hotels in San Antonio
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TownePlace Suites San Antonio Northwest
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154 Reviews from our TripAdvisor Community

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Showing 149: English reviews
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Dallas, Texas
Reviewed 3 weeks ago via mobile

We were travelling as a group of three adults attending a trade show in downtown area. Wanted a room with kitchen and full size fridge freezer, which could sleep three adults. Excellent room that worked well for our group. Our floor had a guest laundry area that was great, with plenty of full sized machines and nice seating area with...

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Helpful?
Thank Jana W
Naima M, Manager at TownePlace Suites San Antonio Northwest, responded to this review

Dear Valued Guest, Thank you for taking the time to let us know about your memorable experience at our hotel. We pride ourselves in providing excellent service to our guests. We appreciate the time taken to tell us about your stay as I will be sharing with our staff. Thank you for choosing our hotel and we hope to see...

McKinney, Texas
Reviewed 4 weeks ago

Though conveniently located not far from the airport and a few minutes away from my client's offices, traffic in the area can be a nightmare and getting into and out of the parking lot of this TownePlace can be a mess during rush hour. The staff was ever friendly and helpful. The rooms were modern and relaxing. There are plenty...

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Helpful?
Thank TexasVoyager_BW
Corina G, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Dear Guest, Thank you so much for choosing our hotel during your travels in the area. I am sad to hear it was not everything you expected and deserved. Please accept our sincerest apologies for any inconvenience this has caused. We hope you give us the opportunity to stay with us again upon your return to San Antonio. Corina Galindo

Surprise, Arizona
Reviewed 16 January 2017

Stayed here 6 nights between Christmas and New Years Eve. Seems like somewhat older hotel and not as clean as other TownePlace Suites. I think this is the 4th TownePlace Suites I've stayed at. Breakfast was a zoo as everyone came down within the last hour they were open. No fault of the hotel, just lots of holiday guests. Food...

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Helpful?
Thank Duane B
Naima M, Manager at TownePlace Suites San Antonio Northwest, responded to this review

Dear Valued Guest, Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately within the organization. Sincerely, Naima McCall Assistant General Manager TownePlace Suites Northwest naima.mccall@marriott.com 210-694-5100

Fort Worth, Texas
Reviewed 4 January 2017 via mobile

Have 3 kids and the sofa bed works fine. Bathroom a bit small and low grade. Breakfast was good and location just right for us. Price was right considering there were 5 of us. The room was initially a king size bed only but turned into 2 queen and sofa bed that made the room a bit tight especially between...

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Helpful?
Thank csoriaso
Naima M, Manager at TownePlace Suites San Antonio Northwest, responded to this review

Dear Valued Guest, Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately within the organization. Sincerely, Naima McCall Assistant General Manager TownePlace Suites Northwest naima.mccall@marriott.com 210-694-5100

Corpus Christi, Texas, United States
Reviewed 7 December 2016

We must have just gotten a room that was sprayed for roaches b/c we found over a dozen or even MORE in our room, even on our pillows! Still, some were alive and it was gross! I informed the front desk, just "Sorry!" as the result. Breakfast was cold even at 7 AM, it starts at 6 AM. The only...

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Helpful?
Thank MrsRamirez6
Naima M, Manager at TownePlace Suites San Antonio Northwest, responded to this review

Dear Valued Guest, Please accept our apologies and thank you for bringing this to our attention. We take matters such as this very seriously. As a result, please allow us some time to look into this matter further. In the meantime, please feel free to call or email so we can further discuss the issues you have encountered during your...

Humble, Texas
Reviewed 4 September 2016 via mobile

This hotel was reasonably priced and was a great place for our family to stay! Our room had two very comfortable queen size beds plus a pull out couch. A freezer and fridge, along with a dishwasher, microwave and stove stop were in our room as well, an came in handy plus saved us money, as we could purchase our...

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Helpful?
Thank Chris W
Naima M, Manager at TownePlace Suites San Antonio Northwest, responded to this review

Dear Valued Guest, Thank you for sharing your experience at the TownePlace Suites San Antonio Northwest. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to...

Reviewed 30 August 2016 via mobile

We stayed in this Hotel after driving 8 hours to get some rest before continuing to our final destination. We were assigned to room 116. I usually ck the mattress padding and bedsheets, before I accept the room. Well the mattress cover had urine and blood stains. We called the front desk and he brought several mattress covers that did...

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Helpful?
Thank Maria Rosario A
Corina G, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Dear Guest, Please accept our sincerest apologies. I am sadden and extremely sorry to hear about your experience at our hotel. I want to first thank you for taking the time to let us know as this will help us keep issues like these isolated. We strive to meet and excel expectations with every stay and we sincerely apologize for...

La Porte, Texas
Reviewed 19 August 2016 via mobile

This hotel is in a good location for what I was looking for....10 minutes to Fiesta Texas, 20 minutes to the river walk, easily accessible to interstate 10. It has a nice pool but no hot tub. The breakfast is typical of this type hotel. Rooms were clean, staff was friendly. Place is pretty typical of a "on a budget"...

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Helpful?
Thank Revkev93
Corina G, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Dear Guest, Let me first thank you for choosing our hotel during your travels to San Antonio. We hoped you enjoyed your stay and apologize for the average experience. We strive to exceed every customer expectations. We hope you give us a second opportunity to make your stay an excellent experience. Corina Galindo

Mexico City, Mexico
Reviewed 11 August 2016

We arrived about 1:30am, we got our room and once nside I was greeted by a huge cockroach when I turned on the bathroom light, next morning I spoke with the front desk and told them about the complaint but he just said ok we will use some bug spray in your room, I´m shure they did nothing because I...

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Helpful?
1Thank MarMac1965
Corina G, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Dear Guest, Please accept our sincerest apologies for the lack of service you received during your stay. I am sorry we were not able to provide with the service you expected and deserved. I would like to thank you for letting us know about your experience this will help us improve our service and keep these isolated incidents. Once again...

Corrales, New Mexico
Reviewed 6 August 2016

Two night stay. Pleasant staff. Comfortable room. Quiet night sleep. Good breakfast. Sleeper sofa in room but had to call for bed linens to be delivered to room. Time for hotel to invest in new towels, though. Towels were rough, dingy gray and wearing very thin. And, some towels were wet. Told by staff that the towels come out of...

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Helpful?
1Thank Michael M
Corina G, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Dear Guest, Thank you for letting us know about your experience it is our customer comments that help us improve our customer service. Let me apologize for the inconvenience this may has caused. We are currently working on replacing towels. Once again thank you for giving us the opportunity to meet your lodging needs. At your Service, Corina Galindo

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Restaurant
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff

Additional Information about TownePlace Suites San Antonio Northwest

Address: 5014 Prue Rd, San Antonio, TX 78240-1337
Region: United States > Texas > San Antonio > Northwest Side
Price Range: $135 - $233 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — TownePlace Suites San Antonio Northwest 2.5*
Number of rooms: 123
Reservation Options:
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Also Known As:
Towneplace Suites San Antonio Northwest Hotel San Antonio
Hotel Style:
#82 Family Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from TownePlace Suites San Antonio Northwest staff and other travellers.
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Questions? Get answers from TownePlace Suites San Antonio Northwest staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ice is only available on the first floor.”
 of 5 bubbles TexasVoyager_BW, 25 Jan 2017 | Read review
“Get a room away from the elevators to avoid noise. Be aware of housekeeping coming into room ignoring the "do not disturb" sign.”
  • No safe in the closet, but spacious.
  • TV is in a weird position, but it does extend outwards on a platform.
  • Kitchenette.
  • Only bath towels, no hand towels or washcloths.
  • Small restroom.
  • Clean, comfortable.
  • Clean, comfortable.
 of 5 bubbles RodrickT, 10 Jun 2016 | Read review
“Don't get a room near the exits as those doors make a lot of noise when they shut and people come in and out all night long.”
 of 5 bubbles 556diedrec, 11 May 2016 | Read review
“Ask for a room on the back side of the hotel. It was very quiet with little noise.”
 of 5 bubbles froglag, 14 Apr 2016 | Read review
“Do not stay in this hotel.”
 of 5 bubbles BlueberryBuckle, 1 Jan 2016 | Read review
5 of 5