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TownePlace Suites San Antonio Northwest

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#138 of 354 Hotels in San Antonio
Certificate of Excellence
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1 room 2 adults 0 children
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TownePlace Suites San Antonio Northwest
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157 Reviews from our TripAdvisor Community

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There are newer reviews for TownePlace Suites San Antonio Northwest
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Showing 152: English reviews
Reviewed 13 June 2015

Towneplace Suites San Antonio was a nice hotel. Even better was the staff. At checkin, the front desk recommended ThinAir (trampoline place) and LaFonda Mexican restaurant, both of which were perfect. Thanks for that.

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Helpful?
Thank Anthony L
Corina G, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Dear Traveler, Thank you for taking the time to let us know about your experience. We are happy to hear you enjoyed our recommendations and that your stay was a great one. Once again thank you for choosing our hotel. Corina Galindo

Richardson, Texas
Reviewed 28 May 2015

We only stayed one night. The room was clean and had a mini kitchen with a larger fridge. Which would be convenient if we were staying longer. Lots of room to move around. Breakfast was included and was pretty nice. Eggs, waffles, bacon, cereal, oatmeal. The usual stuff. The staff was friendly. I hate to say that the hotel had...

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Helpful?
Thank Gwen H
Corina G, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Dear Guest, Thank you for your comments about our staff, we pride ourselves in providing excellent customer service to our guest. I would like to inform you our hotel will be going an extensive renovation at the beginning of August and we hope you give us additional opportunies to be your home away from home when you return to San...

Kansas City, Kansas
Reviewed 25 May 2015

My family and I stayed here on 5/23 and 5/24. It was very peasant. The room were specious and clean. The complementary breakfast was great with 10+ items to fit every need. I would recommend this place in a heart beat. The River walk was only 10 minutes drive from here. Great stay and great experience.

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Helpful?
Thank Sha I
Corina G, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Dear Traveler, Thank you for taking the time to let us know about your memorable experience at our hotel. We pride ourselves in providing excellent service to our guests. Please come back and see us on your next visit to San Antonio! At your Service, Corina Galindo General Manager

Delhi
Reviewed 24 May 2015

I was on a business trip to USAA and this is an excellent place to stay, just about one mile from the USAA gate. The hotel also offers complimentary pickup and drop to USAA as well as shopping complexes nearby including Walmart, Target and HEB. The room was cosy and comfortable and clean. The linen and towels were clean, though...

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Helpful?
Thank Amit A
Corina G, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Thank you for taking the time to let us know about your experience at the TownePlace Suites San Antonio Northwest. As we pride ourselves on delivering a memorable hotel experience during your travels, we are very happy to hear from our customers and glad we delivered a memorable experience with exceptional service. Once again, thank you for your valued feedback...

Lansing, Michigan
Reviewed 25 April 2015

This is our first stay at this hotel. We had been staying at another extended stay facility that was closed as a hotel and converted to efficiency apartments. However, the Towneplace Suites by Marriott on Prue was an excellent find. We come to San Antonio once a year for ten days to visit our son and his family. My son...

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Helpful?
Thank klhendrick
Corina G, Manager at TownePlace Suites San Antonio Northwest, responded to this review

We are so glad to hear you enjoyed your stay at our hotel. It is with a spirit to serve that we take pride in the service we provide. Thank you for choosing our hotel and we hope you return to our TownePlace Suites your home away from home. At your Service, Corina Galindo

Silver Spring, Maryland
Reviewed 17 April 2015

Checkin was okay and saved by Daniel! The desk was unattended so I called the number in hopes someone was in the office; nope! But then Daniel arrived and welcomed us warmly and we felt like valued guests! The room was a bit dated but sufficient for our two night stay. The breakfast was pretty good as were the evening...

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1Thank smtih1999
Corina G, Manager at TownePlace Suites San Antonio Northwest, responded to this review

Thank you for taking the time to share your thoughts regarding your experience. We appreciate both positive and negative reviews. Our goal is always 100% satisfaction and I’m sorry that wasn’t the case on this trip. We want our guests to have the best stay possible on every visit. I will review your comments with my team so this will...

Edinburg, Texas
Reviewed 16 April 2015

This is not a fancy hotel, but a great choice for a small family (like mine). I got a king studio suite. I usually request a high floor, but this was a last minute booking so I wasn't picky. If I must be on the ground floor, I always ask for a room far away from the exterior door. Well,...

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1Thank Mark S
Corina G, Manager at TownePlace Suites San Antonio Northwest, responded to this review

Thank you for taking the time to let us know about your experience we appreciate the comments you gave our hotel on your recent visit. Thank you for choosing to stay with us during your travels, there are many choices in the area and we appreciate you chose ou hotel as your home away from home. At your Service, Corina...

Kingwood, Texas
Reviewed 12 April 2015

My wife and I were attending a course at the medical center, and this hotel was convenient. Although it appears to be an older hotel it was clean, comfortable, and, I would guess, refurbished. Two minor complaints, which I will get to, both overshadowed by the great staff. I rarely point out a name, but David Gonzalez, at the front...

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Helpful?
Thank PiccyKingwood_Texas
Corina G, Manager at TownePlace Suites San Antonio Northwest, responded to this review

Thank you for taking the time to let us know about your experience at our hotel. Please accept our sincerest apologies for the inconveniences encountered and rest assure they will be addressed. Once again thank you for your business and please let us know if there's anything we can do for you. At your Service, Corina Galindo

Reviewed 12 April 2015 via mobile

Great place! I ask to stay at this hotel when it comes to business. Full kitchen, warm breakfast daily, dinner and alcohol free on certain nights, gym is great along with golds across street, love everything that comes with staying here! Room was comfortable. Not one complaint. Shower didn't drain properly on one of my weekly stays, advised front desk...

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Helpful?
Thank Monica C
Corina G, Manager at TownePlace Suites San Antonio Northwest, responded to this review

Thank you for taking the time to let us know about your experience. With a spirit to serve, we are very glad you have chosen to stay with us here at the TownePlace Suites. Please let me know if I can be of any assistance in the future. At your Service, Corina Galindo

Workington, United Kingdom
Reviewed 6 April 2015

this hotel is a must the staff are so friendly we arrived at 1 in the morning and the lady on checking was the most welcoming after a long flight from England checking no problem rooms are good and clean food good just a bit full at breckfast but no problem there was 13 off us staying there and we...

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Helpful?
Thank bigjack98
Daniel G, Asstant General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Hello, Thank you for taking the time to review our hotel. We wish to give each guest a great experience during their time here. It was our pleasure to assist you and we hope to see you again in the future. Please feel free to contact us if you need anything. Thank you!

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff

Additional Information about TownePlace Suites San Antonio Northwest

Address: 5014 Prue Rd, San Antonio, TX 78240-1337
Region: United States > Texas > San Antonio > Northwest Side
Price Range: $145 - $240 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — TownePlace Suites San Antonio Northwest 2.5*
Number of rooms: 123
Reservation Options:
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Also Known As:
Towneplace Suites San Antonio Northwest Hotel San Antonio
Hotel Style:
#82 Family Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from TownePlace Suites San Antonio Northwest staff and other travellers.
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Questions? Get answers from TownePlace Suites San Antonio Northwest staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ice is only available on the first floor.”
TexasVoyager_BW, 25 Jan 2017 | Read review
“Get a room away from the elevators to avoid noise. Be aware of housekeeping coming into room ignoring the "do not disturb" sign.”
  • No safe in the closet, but spacious.
  • TV is in a weird position, but it does extend outwards on a platform.
  • Kitchenette.
  • Only bath towels, no hand towels or washcloths.
  • Small restroom.
  • Clean, comfortable.
  • Clean, comfortable.
RodrickT, 10 Jun 2016 | Read review
“Don't get a room near the exits as those doors make a lot of noise when they shut and people come in and out all night long.”
556diedrec, 11 May 2016 | Read review
“Ask for a room on the back side of the hotel. It was very quiet with little noise.”
froglag, 14 Apr 2016 | Read review
“Do not stay in this hotel.”
BlueberryBuckle, 1 Jan 2016 | Read review
5 of 5