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Embassy Suites by Hilton San Antonio - NW I-10

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Embassy Suites by Hilton San Antonio - NW I-10
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962 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton San Antonio - NW I-10
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Showing 918: English reviews
Houston, United States
Reviewed 3 weeks ago via mobile

First off the customer service was impeccable from all the employees I interacted with and the location of this Embassy Suites was perfect for everything I needed to do in San Antonio. The Downfall: So I heard they just had some remodeling, I don't think they are finished. I seen random holes in the ceiling throughout the building. There was...

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Helpful?
Thank Whitney J
Ruby S, Front Office Manager at Embassy Suites by Hilton San Antonio - NW I-10, responded to this review

Hello Whitney J, Thank you for your recent stay with us and for your feedback. I am so sorry that we failed to meet your expectations during your visit and did not have your amenity waiting for you in your room. I hope you will consider giving us another opportunity to change your experience with us at the Embassy Suites...

Medford, Oregon
Reviewed 3 weeks ago

Pretty standard Embassy Suites experience, although if you are staying in the spring of 2017, you should ask the front desk to put you in a room away from the construction. They seem to be renovating several of the guest rooms, which makes a ton of noise throughout the day, from about 9am through 6-7pm. If you are going to...

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Helpful?
Thank JHall82
Ruby S, Front Office Manager at Embassy Suites by Hilton San Antonio - NW I-10, responded to this review

Hello JHall82, Thank you for your recent stay with us and for your feedback. We are finishing up on the first floor rooms which is slated for completion by in the next two weeks. I am so sorry for the construction noise during your stay. I hope you will give us another opportunity to change your experience here with us...

Reviewed 3 weeks ago via mobile

Everyone on staff was very friendly worked hard and made it satisfying for all. Eloisa went above and beyond expectation she is very special you are lucky to have her. Breakfast was awesome with a good variation of items and the open bar for happy hour was unbelievable.

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Helpful?
Thank Carl A
Ruby S, Front Office Manager at Embassy Suites by Hilton San Antonio - NW I-10, responded to this review

Hello Carl A, Thank you for your recent stay with us and for sharing your feedback. I am so pleased to hear the staff were very friendly, worked hard and made it satisfying for all. In addition the awesome Breakfast Reception with variety of items and unbelievable happy hour! I will be sure acknowledge Eloisa for going above and beyond...

Dallas, United States
Reviewed 3 weeks ago

Had a great stay in San Antonio at this hotel. The staff was very accommodating, despite some updates being done, the hotel was clean and comfortable. I'm sure it will be even better after the updates.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank davidwI864KW
Ruby S, Front Office Manager at Embassy Suites by Hilton San Antonio - NW I-10, responded to this review

Hello davidwI864KW, Thank you for your recent stay with and for your feedback. I am so pleased to hear that the staff were accommodating, the hotel was clean and comfortable! We look forward to welcoming you back soon!

Vail, Arizona
Reviewed 3 weeks ago

I will start by saying - the three stars is me trying to be fair given they are going through massive construction in the big atrium/common area. Good stuff: The staff, all of them throughout the hotel, super friendly and welcoming. The breakfast buffet was off the charts for a complimentary breakfast and included an omelet station and plenty of...

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Helpful?
Thank Betsy M
Ruby S, Front Office Manager at Embassy Suites by Hilton San Antonio - NW I-10, responded to this review

Hello Betsy M, Thank you for your recent stay with us and for your feedback. I am so pleased to hear that your found the staff throughout the hotel to be super friendly and welcoming, breakfast buffet was off the charts. I am so sorry to hear that the bathroom was very small and had a pretty big gap from...

Midlothian
Reviewed 3 weeks ago

Would definitely stay here again. Would be nice though if they had an actual waffle or pancake maker available for breakfast, instead of the "french toast sticks" and the obvious "frozen waffles" that only the children would eat. The omelets were perfect, but you have to have patience.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 11reneeb
Ruby S, Front Office Manager at Embassy Suites by Hilton San Antonio - NW I-10, responded to this review

Hello 11reneeb, Thank you for your stay recent stay with us. I am pleased to hear that the omelets were perfect! I will be sure to share your feedback to consider placing a waffle or pancake maker for the Breakfast Reception. We hope to welcome you back soon.

Arlington, Texas
Reviewed 3 weeks ago

I always stay in this property I like the cleanness of the hotel staff is helpful room is very very clean The breakfast buffet was generous all the hotel facilities were updated and it was a very lovely state

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Osama R
Ruby S, Front Office Manager at Embassy Suites by Hilton San Antonio - NW I-10, responded to this review

Hello Osama R, Thank you for your recent stay with us. I am so pleased to hear that hotel staff was helpful, the room was very clean and the breakfast buffet was generous. We look forward to welcoming you back to our multi million dollar renovated hotel!

Corsicana, Texas
Reviewed 3 weeks ago

This hotel is in a bad location. Hotel is dirty and run down. Staff is poorly trained. Such a bad hotel I demanded a refund and left. Deffinetly the worst hotel I've ever stayed at and I've stayed in some bad places due to my job is in the oilfield and I go to some really remote locations.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 650waynee
Ruby S, Front Office Manager at Embassy Suites by Hilton San Antonio - NW I-10, responded to this review

Hello 650waynee, Thank you for your feedback. I am so sorry to hear that you decided not to stay with us. We just completed a multi million dollar renovation earlier this month. We hope you will give us another opportunity to change your experience at the Embassy Suites.

Fort McCoy, Florida
Reviewed 4 weeks ago via mobile

I had to wait to write this because of the ordeal my family went through and just how upset we were. First of, the hotel was going through moderate renovations. Not that big of a deal. The staff was very friendly and accommodating. What earned this hotel a one star for us is our vehicle was one of three that...

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Helpful?
Thank Baron2772
Ruby S, Front Office Manager at Embassy Suites by Hilton San Antonio - NW I-10, responded to this review

Hello Baron 2772, Thank you for your recent stay with us. I am reaching out to offer my sincere apologies with regard to your vehicle break in. I can certainly understand your concerns/frustration and I empathize with you. We have had a Security Guard on property and, his presence has helped eliminate the break ins. We hope that you will...

Brownsville, Texas
Reviewed 4 weeks ago

Great hotel everything is so good at the end of the our stay we were so happy with the service. If I was ask to recognize a good hotel embassy suites would be my first choice. Breakfast was great and happy hour too

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank marthac40
Ruby S, Front Office Manager at Embassy Suites by Hilton San Antonio - NW I-10, responded to this review

Hello marthac40, Thank you for your recent stay and for sharing your feedback. I am so pleased to hear that you were happy with the service, breakfast and the happy hour. We look forward to your welcoming you back soon!

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Embassy Suites by Hilton San Antonio - NW I-10

Address: 7750 Briaridge Dr, San Antonio, TX 78230-4804
Region: United States > Texas > San Antonio > Northwest Side
Price Range: $175 - $305 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton San Antonio - NW I-10 3.5*
Number of rooms: 216
Reservation Options:
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Also Known As:
Embassy Suites San Antonio
San Antonio Embassy Suites
Hotel Style:
#95 Business Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton San Antonio - NW I-10 staff and other travellers.
4 questions
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Fort Stockton, Texas
Dallas, Texas
11 months ago
over a year ago

See all questions (4)

Questions? Get answers from Embassy Suites by Hilton San Antonio - NW I-10 staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Have a look at the room before final check in”
11268, 6 Apr 2017 | Read review
“upper floors are quieter”
dorisjohanness, 3 Apr 2017 | Read review
“ask if there is a room that doesn't hear the highway”
WorkingTravelMom, 25 Mar 2017 | Read review
“rooms on the east side are quieter”
BobD2009, 18 Mar 2017 | Read review
“Higher floors are less noisy!”
Shackleton87, 8 Mar 2017 | Read review
5 of 5