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Holiday Inn San Antonio International Airport

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Holiday Inn San Antonio International Airport
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315 Reviews from our TripAdvisor Community

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Showing 292: English reviews
Del Rio, Texas
Reviewed 3 March 2015

Decent room and facility for the money, but could not get served in the restaurant for evening meal, had to go out in the rain and traffic to find another restaurant. Breakfast was typical and no problem.

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Helpful?
Thank ManagerDelRio_Texas
IHGCare, Guest Relations Manager at Holiday Inn San Antonio International Airport, responded to this review

Dear ManagerDelRio_Texas, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about the room. However, we’re sorry we fell below your expectation regarding the restaurant service. We will address this concern. I assure you that the feedback of our hotel will be reviewed...

Chicago, Illinois
Reviewed 2 March 2015

I have stayed at this location a number of times when my business travel brings me to San Antonio. Disappointed that they discontinued the 11th floor service for the Priority members a few years back. Every time that I have stayed there I have had issues with the internet. They keep telling me that it is fixed, I come back...

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Thank Bruce G
Reviewed 26 February 2015 via mobile

This is another great place to stay the hotel has great amenities the lobby has a Starbucks they also have a restaurant and a full bar the rooms are always nice and their room service is prompt and always very nice this is another hotel I would highly recommend staying at.

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Thank Jtorres1
Reviewed 11 February 2015

Staff and stay was amazing!!. The professionalism and hospitality was great!!. I even appreciate the fact that guest and staff were more than appreciative of our service as Soldiers. I have always had great experiences as a guest, staying at the Holiday Inn hotels and this one is no exception!! Kudos!!

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Helpful?
Thank Mellecia M
Jennifer M, Front Office Manager at Holiday Inn San Antonio International Airport, responded to this review

Dear Mellecia M, Thank you for kind words and positive feedback. We are working so hard to provide the best service to not only our regular guests, but to the men and women to serve this country. We thank you for your service and for taking the time to let us know we gave you great service. Have a wonderful...

Peachtree City, Georgia
Reviewed 10 February 2015

My friend Gayle stayed at your hotel on her birthday, but was on business. I called your front desk asking for help to make her birthday a memorable one away from home. Vianca Sanchez went that extra mile that customers love to see!! She put together a birthday bag filled with treats and even a card signed from her, your...

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Helpful?
Thank lanabanana2015
Jennifer M, Front Office Manager at Holiday Inn San Antonio International Airport, responded to this review

Dear Ianabanana2015, Thank you so much for your feedback. We are so excited to hear that Ms. Sanchez took care of your friend on such a special day. Thank you for taking the time to recognize one of our best. She works very hard to make our guests feel welcome and special, so I am not surprised to hear that...

Reviewed 30 January 2015

Aloha General Manager, I had the pleasure of staying at the Holiday Inn San Antonio International Airport over the last seven days. Although the Hotel had a fire alarm at 0334 in the morning the staff was very attentative and showed concern for every guest. I would like to Highlight three people in particular that I had the pleasure of...

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Helpful?
Thank An W
Orange Park, Florida
Reviewed 22 January 2015

This property is typical of its class. Nice room, comfortable bed, good internet. The $13.95 breakfast buffet was disappointing. It wasn't even up to the quality and selection standard of the free breakfast buffet that you expect at a Fairfield Inn or that class of hotel.

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Thank FairfaxBob
Jennifer M, Front Office Manager at Holiday Inn San Antonio International Airport, responded to this review

Dear Fairfax Bob, We are so happy to hear that you had a comfortable stay in your room. I am truly sorry that you did not enjoy the breakfast buffet selection in the restaurant. We try to have a good variety of breakfast items for our guests to choose from and they can even order from the menu. I will...

San Antonio, Texas
Reviewed 18 January 2015

My husband & I were here on his birthday. Giselle, the Front Office Supervisor, was fabulous & continued to remember us throughout our stay! She made us feel very special!!! The rooms were very nice, quiet, & beautiful. This was an excellent place to stay to celebrate my husband's birthday!!! Giselle, is truly an asset to the Holiday Inn chain!!!!!...

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Thank JATRO2015
Houston, Texas
Reviewed 20 December 2014

While visiting San Antonio as part of our motorcycle group's participation in the Texas Honor Ride on November 15, 2014, our group stayed at the Holiday Inn Int'l Airport location. The staff there went way above and beyond in providing access to a more secure part of their parking facilities, where we knew our bikes would be safe. The staff...

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Helpful?
Thank Tim F
Jennifer M, Front Office Manager at Holiday Inn San Antonio International Airport, responded to this review

Dear Tim F, Thank you for your kind words. We were happy that you chose to stay with us, and I am so glad you had a great time. We look forward to next year, can't wait to have you back. Thanks again.

Dryden, Virginia, United States
Reviewed 19 December 2014

Front desk was great... Everyone very friendly... My only complaint was housekeeping... We actually only got our room cleaned once ( this was our chose) during our stay.. They left dirty towel, and wash rags... Only left one clean wash rag and no toiletries... This would not keep me from returning to this hotel though... Everything else was good and...

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Helpful?
Thank Paulette C
Jennifer M, Front Office Manager at Holiday Inn San Antonio International Airport, responded to this review

Dear Paulette C, Thank you for your response. It is good to hear that our staff provided you with such great service. I am sorry about the housekeeping issue and I have reviewed this with our housekeeping staff to ensure they improve their performance. I hope you will stay with us in the future. Happy Holiday!

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Exceeding your expectations is always our goal at the Holiday Inn International Airport hotel! Conveniently located one mile from the San Antonio International Airport we can quickly welcome you after your flight with complimentary transportation. Just seven miles from downtown San Antonio, Texas; the famous Alamo, San Antonio Riverwalk Henry B. Gonzalez Convention center. We area across the street from stylish shopping at the NorthStar Mall and minutes from the Quarry Market. This hotel is undoubtedly the choice of both leisure and business travelers. Revitalized from a multi million dollar renovation we are equipped to accommodate your every need. Unwind in your room complete with free high-speed Internet, executive work area, refrigerator, microwave, and pay-per-view capabilities catering to needs from doing that presentation to watching the latest movies released. Even relax at our refreshing pool or work up a sweat in our wellness room.Explore your choice of dining experiences with selections of our relaxing Bravo Bar & Grill or the Java Express serving tempting dishes for breakfast, lunch and dinner, or room service, while in the Lobby Deli, Starbucks coffee can be enjoyed. We go beyond superb, deluxe amenities and exceptional hospitality! For business or pleasure, the Holiday Inn San Antonio International Airport hotel is one of the best lodging options in San Antonio. ... more   less 

Additional Information about Holiday Inn San Antonio International Airport

Address: 77 N. E. Loop 410, San Antonio, TX 78216
Region: United States > Texas > San Antonio
Price Range: $146 - $250 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn San Antonio International Airport 3.5*
Number of rooms: 397
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Also Known As:
Holiday Inn San Antonio International Airport Hotel San Antonio
San Antonio Holiday Inn
Hotel Style:
#98 Family Hotel in San Antonio
#102 Business Hotel in San Antonio
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Questions & Answers

Questions? Get answers from Holiday Inn San Antonio International Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I don't know about other rooms but room 509 was disgusting. Avoid it at all cost.”
 of 5 bubbles 2peripatetics, 18 Sep 2016 | Read review
“Executive rooms were comfortable”
 of 5 bubbles Obakeiro, 7 Sep 2016 | Read review
“Top floors are quieter”
 of 5 bubbles ArmandoA768, 8 Aug 2016 | Read review
“They make you fill out all this stuff about the hotel rooms, but we are local and just used the event services.”
 of 5 bubbles , 26 Jul 2016 | Read review
“Just like any hotel...if you don't like noise...avoid the area around the elevator or ice machines”
 of 5 bubbles STEVEP395, 18 May 2016 | Read review
5 of 5