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All reviewsm clubconcierge loungecomfortable place to staygold membertop floorthe ac unityour luggagefollowing morningbusiness tripawesome staynight staycomfortable roomsoutdoor poolclose to the airportspring breakvery nice hotelthe river walk
We walked into our room & it was updated and better than we expected for such a low price. I was pleased our room had a mini fridge and has a small coffee maker, and the bath towels are actually a larger size so we...More
Thank Wendy H
Response from Weylan R, General Manager at San Antonio Marriott NorthwestResponded 2 days ago
Thank you so much for taking the time to provide your positive comments about your stay. We work hard to make sure all our guest have a great stay and thank you for your business.
I really hate giving a property such a low rating, but it is deserved here. I stay close to 80 nights in hotels per year, so I am well-versed in a properly run hotel. This is not one of them.
First, the good. This property...More
Response from Weylan R, General Manager at San Antonio Marriott NorthwestResponded 1 week ago
First of all a sincere thank you for taking the time to reply in such detail about your experience at our hotel. You definitely have some worth while improvement ideas that can make our business better for all our guests. I was also happy to...More
Was upgraded to a very nice suite with high ceilings, recessed lights, huge balcony, huge tub. All staff were very pleasant and helpful. M lounge and bar area very nice. Only negatives were that air conditioner had a really hard time cooling the large space...More
Check-in and out was a breeze when we stayed. But come to find out my daughter left her phone in our hotel room. We called over 6 times, left messages for the general manager and nobody has reached out. Instead they swear nothing was found....More
Thank Nelson M
Response from Weylan R, General Manager at San Antonio Marriott NorthwestResponded 27 April 2018
I was certainly sorry to read about this issue and confused also since I did speak to this guest directly. It's always regrettable for someone to loose a cell phone or as in this case, "misplace or leave one behind" after a hotel stay or...More
First impression was good very nice lounge bar area. But then the room, was very small no desk, sink has no counter space. Bathtub is very small,I am here with my husband, he is here for a business training. I am not impressed at all...More
2 Thank Donna N
Response from Weylan R, General Manager at San Antonio Marriott NorthwestResponded 14 April 2018
It's disappointing to read comments like this especially when some mentioned issues are beyond our control in operations. It's our intent that all our guests enjoy the amenities and services we have to offer and for the most part we accomplish that, but I'm sorry...More