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Just recently visited this hotel and normally it's pleasant but this time the person who handled my check in was extremely rude... Not to mention very short with her answers almost like we were bothering her.. also she seemed very distracted and fidgety.. and wouldn't...More
Thank Clint B
Response from Jason L, General Manager at San Antonio Marriott NorthwestResponded yesterday
Dear Clint B,
Thank you so much for taking time to share your feedback with us in regards to your recent stay at the San Antonio Marriott Northwest. I’m truly sorry for the encounter that you had with one of my employees. I was hoping...More
I travel all over the country. This is the FIRST HOTEL PROPERTY I’ve stayed at (no matter the brand) that did not have a desk in the room. As this is suppose to be a Marriott not one of their more economical properties Corporate Marriott...More
Response from Jason L, General Manager at San Antonio Marriott NorthwestResponded 6 days ago
Thank you so much for taking time to share your experience with us in regards to your recent stay at our hotel. Upholding our commitment to provide all our guests with an exceptional experience is our goals; however, we have fallen short of...More
I read the reviews online and was like “ this must be too good to be true”. WOW!!! It was fantastic!!! First of all let me start with my check in. The young man on duty was wonderful!!! His customer service was the best I’d...More
The staff took great care of us. The openness with the remodel is beautiful. Breakfast buffet was delicious and service above and beyond. The bed was very comfortable. Enjoyed our stay. Sonia Pena did an excellent job along with her staffMore
Thank Verna J
Response from Jason L, General Manager at San Antonio Marriott NorthwestResponded 1 week ago
Dear Verna J,
Thank you so much for taking time to share feedback with us on your recent stay. I'm so happy to hear that you had such a wonderful visit. I can assure you that I will be sharing this feedback with my team...More
So, the Concierge level is very nice - it's open and there is a nice breakfast and nightly appetizers and drinks. It's really great.
I had a room near the elevator and there was a large teenager group. They were very loud - opening and...More
Response from Jason L, General Manager at San Antonio Marriott NorthwestResponded 2 weeks ago
Thank you so much for taking time to share your experience with us. I greatly appreciate the nice comments about our club lounge; however, I'm so sorry for the challenges that you encountered with the group and air conditioner. You certainly had every...More
US$103 - US$171 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Family Rooms ,
Number of rooms
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San Antonio Marriott Northwest Hotel San Antonio ,