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San Antonio Marriott Northwest

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Traveller (30)
Room & Suite (13)
Dining (7)
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Overview
  • Excellent35%
  • Very good17%
  • Average18%
  • Poor16%
  • Terrible14%
Travellers talk about
AMENITIES
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
Additional information
Offers from San Antonio Marriott Northwest
Special Offer: Member Rates
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Offers from San Antonio Marriott Northwest
Special Offer: Member Rates
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Reviews (125)
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LanguageEnglish
42
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All reviewsm clubconcierge loungecomfortable place to staygold membertop floorthe ac unityour luggagefollowing morningbusiness tripawesome staynight staycomfortable roomsoutdoor poolclose to the airportspring breakvery nice hotelthe river walk
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1 - 5 of 123 reviews
Reviewed 4 days ago via mobile

We walked into our room & it was updated and better than we expected for such a low price. I was pleased our room had a mini fridge and has a small coffee maker, and the bath towels are actually a larger size so we...More

Thank Wendy H
Response from Weylan R, General Manager at San Antonio Marriott NorthwestResponded 2 days ago

Thank you so much for taking the time to provide your positive comments about your stay. We work hard to make sure all our guest have a great stay and thank you for your business. Sincerely, Weylan Rhame General Manager

Reviewed 1 week ago

I really hate giving a property such a low rating, but it is deserved here. I stay close to 80 nights in hotels per year, so I am well-versed in a properly run hotel. This is not one of them. First, the good. This property...More

Thank howardhsu
Response from Weylan R, General Manager at San Antonio Marriott NorthwestResponded 1 week ago

First of all a sincere thank you for taking the time to reply in such detail about your experience at our hotel. You definitely have some worth while improvement ideas that can make our business better for all our guests. I was also happy to...More

Reviewed 4 weeks ago via mobile

Was upgraded to a very nice suite with high ceilings, recessed lights, huge balcony, huge tub. All staff were very pleasant and helpful. M lounge and bar area very nice. Only negatives were that air conditioner had a really hard time cooling the large space...More

Thank susanfY8470GF
Reviewed 25 April 2018 via mobile

Check-in and out was a breeze when we stayed. But come to find out my daughter left her phone in our hotel room. We called over 6 times, left messages for the general manager and nobody has reached out. Instead they swear nothing was found....More

Thank Nelson M
Response from Weylan R, General Manager at San Antonio Marriott NorthwestResponded 27 April 2018

I was certainly sorry to read about this issue and confused also since I did speak to this guest directly. It's always regrettable for someone to loose a cell phone or as in this case, "misplace or leave one behind" after a hotel stay or...More

Reviewed 11 April 2018 via mobile

First impression was good very nice lounge bar area. But then the room, was very small no desk, sink has no counter space. Bathtub is very small,I am here with my husband, he is here for a business training. I am not impressed at all...More

2  Thank Donna N
Response from Weylan R, General Manager at San Antonio Marriott NorthwestResponded 14 April 2018

It's disappointing to read comments like this especially when some mentioned issues are beyond our control in operations. It's our intent that all our guests enjoy the amenities and services we have to offer and for the most part we accomplish that, but I'm sorry...More

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About
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free Internet
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Shuttle Bus Service
Concierge
Self-Serve Laundry
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
US$111 - US$195 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Details
Price range
US$111 - US$195 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
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Traveller (30)
Room & Suite (13)
Dining (7)
Pool & Beach (1)
Business Centre & Event Rooms (5)
Questions & Answers
Ask a question
Norma B
20 August 2017|
AnswerShow all 7 answers
Response from Jetjouster | Reviewed this property |
They do not.
0
Votes
sandyinmexico
27 November 2016|
Answer
Response from Lina C | Property representative |
Of course. Each of our rooms are equipped with a fridge (under the Coffe Hutch). If you wish to have a second one delivered please dial '0'and we will send one to you.
0
Votes
Room Tips
"Stayed in 2 rooms, both equally dirty."
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"ask for a low floor room. They are quieter than higher rooms since the hotel is basically surrounded by..."
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"Best tip: Don't stay here."
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"We had a balcony suite and loved it"
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