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Holiday Inn Riverwalk

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976 Reviews from our TripAdvisor Community

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Showing 936: English reviews
Branson, Missouri
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 June 2015

A great hotel in a terrific location right on the Riverwalk. Direct access to the Riverwalk and walking distance to the Alamo. The staff was friendly and went the extra mile to make us happy. The managers were very helpful and made sure that their customers were enjoying themselves. We plan on returning here on our next trip.

Helpful?
1 Thank Donna M
HIRiverwalk, Executive Assistant at Holiday Inn Riverwalk, responded to this review

Dear Donna M, Thank you for taking the time to review your recent experience with us. The Holiday Inn Riverwalk team of service professionals takes such great pride in the work we do, so we all greatly appreciate you taking the time to recognize it! Please do not hesitate to contact me directly when planning your return to the Alamo... More 

Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 June 2015 via mobile

I stayed at the Holiday Inn for a conference. The hotel was very nice and the atmosphere very friendly. Great customer service! Within walking distance of just about everything on the Riverwalk. The elevators were very confusing, and it was very difficult to know which one to take to get to your room. Other than that I was very pleased... More 

Helpful?
1 Thank Ferne E
HIRiverwalk, Executive Assistant at Holiday Inn Riverwalk, responded to this review

Dear Ferne E, Thank you for taking the time to review your recent Holiday Inn Riverwalk experience. The hotel staff and management team is very happy to read that you enjoyed your time with us, and look forward to seeing you again in the future. Best Regards, Lindsay Carroll Administrative Assistant Lindsay.Carroll@ihg.com 210-224-2500 x 500 More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 June 2015

HI Express did a good job with an old building, too bad the mattresses were not as good. The breakfast was very good as expected at HI Express, Roger the attendant was super efficient and a pleasure to be around. The desk staff and the maids were also very friendly and helpful.

Helpful?
1 Thank William K
HIRiverwalk, Executive Assistant at Holiday Inn Riverwalk, responded to this review

Dear William K, We thank you for taking the time to review your recent stay at one of the hotels in the Intercontinental Hotels Group family. It appears as though you may have meant to write up this review on the Holiday Inn Express on Camaron Street, which is just a few short blocks away from us. Here is the... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 June 2015

Front desk were very helpful in our check in gave us a god experience in staying....we enjoyed our stay here that I would recommended to stay again and tell my family and friends to stay here thank u for making us feel at home

Helpful?
1 Thank Tony M
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 June 2015 via mobile

Beautiful updated hotel, outstanding service by the manager Ashley Fonseca! We ran into a complication and she handled it beautifully! She ensured our needs were met. The hotel was very clean, well air conditioned, furnished beautifully. The valet service was outstanding. All staff friendly and accommodating. Very convenient to great restaurants on the River Walk. The room rate is very... More 

Helpful?
1 Thank USAFfamily2015
HIRiverwalk, Executive Assistant at Holiday Inn Riverwalk, responded to this review

Dear USAFfamily2015, Thank you for choosing Holiday Inn Riverwalk for your recent trip to San Antonio, and for taking the time to write up a review of your stay! I am just elated to read of your wonderful experience with Ms. Ashley and the rest of the team, and am greatly looking forward to sharing your kind comments with them.... More 

Cocoa, Florida
Level Contributor
126 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 3 June 2015

We had the misfortune of staying here in room #803. Lets call this the magical weeping room. The floor is a simulated wood floor, hard surface. When we checked into the room around 2PM we noticed that the floor was wet? We thought maybe they just mopped the floor and that it would dry in an hour, so we went... More 

Helpful?
4 Thank Skinnywater
HIRiverwalk, Executive Assistant at Holiday Inn Riverwalk, responded to this review

Dear Valued Guest, We thank you for taking the time to provide us with details from your recent Holiday Inn Riverwalk experience. Although difficult to read, your comments are of great value to us and allow us the opportunity to improve where needed. I would love to discuss these matters with you in further detail. Please do not hesitate to... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 May 2015 via mobile

Great place to stay in san antonio great service especially bar. Alex was very hospitable and service was great! Rooms are clean and spacious and staff is Very attentive to guest. Would refer hotel to many friends and family.

Helpful?
2 Thank jrbrito
HIRiverwalk, Executive Assistant at Holiday Inn Riverwalk, responded to this review

Dear Jrbrito, Thank you for taking the time to review your recent stay at the Holiday Inn Riverwalk . Although not at all surprised, I am thrilled to read of your wonderful experience with Alex. We appreciate you taking the time to recognize him by name, and look forward to sharing these kind comments with him at our weekly service... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 May 2015 via mobile

Alex the bartender was so much fun to be around. He served us promptly and made sure he was smiling and he made our visit so much more fun ! He made sure everyone is having all the need and has fun with us too.

Helpful?
1 Thank Nora S
HIRiverwalk, Executive Assistant at Holiday Inn Riverwalk, responded to this review

Dear Nora S, Thank you for taking the time to write up such a wonderful review on your experience with Alex at Windows on the River Bar and Grill! The staff and management at Holiday Inn Riverwalk are so lucky to have him on our team, and look forward to sharing these wonderful comments with him! Please keep us in... More 

Atlanta, GA
Level Contributor
40 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 27 May 2015

I was quite pleasantly surprised at how nice the rooms were here. Booked the cheapest rate, but they put us in a modern room with riverwalk view and hardwood floors. They also automatically gave us a 2pm checkout - which seems to be a hassle at so many places. Only minus is that I could hear people walking on the... More 

Helpful?
2 Thank esperantisto
HIRiverwalk, Executive Assistant at Holiday Inn Riverwalk, responded to this review

Dear esperantisto, Thank you for taking the time to write up a review on your recent Holiday Inn Riverwalk experience! We are so glad that you enjoyed our newly renovated rooms, and that we were able to offer you a late checkout, as one of our valued IHG Rewards Club members! On behalf of the team, I would like to... More 

Aledo, TX
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 27 May 2015 via mobile

I stayed here last week for a business trip and my expectations were exceeded by this Holiday Inn! The rooms were very nice, the staff is extremely helpful, polite, and happy to help, and the hotel is located very close to all the main attractions on the Riverwalk but not too close where the nightlife sounds will keep you up... More 

Helpful?
Thank ShelbyBurney
HIRiverwalk, Executive Assistant at Holiday Inn Riverwalk, responded to this review

Dear ShelbyBurney, We thank you for choosing Holiday Inn Riverwalk for your recent trip to San Antonio, and greatly appreciate you taking the time to review your experience with us. We're so happy to read that you enjoyed your stay, and are looking forward to sharing your feedback with the staff and management team at our weekly service meeting. On... More 

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Choose this Downtown San Antonio & Riverwalk location as your gateway to the city. Ideally situated in the heart of San Antonio s business, theatre, and nightlife district, this Downtown/Riverwalk destination hotel offers easy walking access to all of the San Antonio Downtown area attractions: the Alamo, El Mercado, the Rivercenter Mall, Henry B. Gonzales San Antonio Convention Center, Alamodome and the Majestic Theater. Every aspect of your stay at this Holiday Inn San Antonio Hotel defines our commitment to comfort and service. This San Antonio Riverwalk hotel features an outdoor heated pool, game room, fitness center and laundry service. Take advantage of our 24 hour Business Center, where you ll find High Speed Internet Access, printer and online services. We offer Complimentary Wireless High Speed Internet Access in all guest rooms, meeting rooms and public spaces. Enjoy Windows on the River, a tri-level restaurant that offers a picturesque view of the Riverwalk. Entice your taste buds and join us for breakfast, lunch and dinner. Make sure to bring the whole family because at the Holiday Inn San Antonio Riverwalk Hotel kids under 12 always eat free (some restrictions apply). The Holiday Inn Riverwalk s central location, grand hospitality, and elegance will insure you have a memorable experience. ... more   less 

Additional Information about Holiday Inn Riverwalk

Address: 217 N St. Mary's St., San Antonio, TX 78205
Region: United States > Texas > San Antonio > Downtown , East Side
Price Range: $184 - $390 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Riverwalk 3*
Number of rooms: 313
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Hotels.com, Expedia, Orbitz, IHG, Priceline and Odigeo so you can book your Holiday Inn Riverwalk reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Riverwalk Hotel San Antonio
Riverwalk Holiday Inn
Holiday Inn San Antonio
San Antonio Holiday Inn
Hotel Style:
#40 Romantic Hotel in San Antonio
#49 Business Hotel in San Antonio
#53 Family Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Riverwalk staff and other travellers.
23 questions
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Questions? Get answers from Holiday Inn Riverwalk staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“riverwalk view is a must!”
 of 5 bubbles elerma529, 25 Nov 2016 | Read review
“Request a balcony room on the Riverwalk.”
 of 5 bubbles glogue34, 14 Nov 2016 | Read review
“Third floor balcony room has excellent view of the Riverwalk but still quiet at all hours.”
 of 5 bubbles DennisN7, 11 Nov 2016 | Read review
“River view balconies are a good choice”
 of 5 bubbles 1AveryP, 10 Nov 2016 | Read review
“Balcony room was great!”
 of 5 bubbles TnTsmom70s, 26 Oct 2016 | Read review
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