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Holiday Inn Riverwalk

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1,010 Reviews from our TripAdvisor Community

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Showing 970: English reviews
Reviewed 9 August 2015 via mobile

Stayed here for my pre birthday weekend & I must say the service was very good, the drinks were yummy along with the great food service in the resturant, kuddos to our waiter Joe!! Thanks bunches I highly recommend it here & i cant wait to book my next mini vaca😉

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Helpful?
1Thank TOYA B
HIRiverwalk, Executive Assistant at Holiday Inn Riverwalk, responded to this review

Dear Toya B, Thank you for your review of your recent Holiday Inn RIverwalk experience. We are so thrilled to read that you enjoyed your stay with us, and that you had such a nice time in our restaurant and bar! We hope to see you again soon! Happy Birthday! Regards, Lindsay Carroll Administrative Assistant Lindsay.Carroll@ihg.com 210-224-2500 x 500

Reviewed 9 August 2015 via mobile

Holiday Inn was a great stay for our mini vacation. From the workout room, the pool & especially the food. We ate dinner & Joe our waiter was great!! We wanted to get the soup of day & he brought us a sample to try. We thought that was nice & but over he was an awesome waiter as well....

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Helpful?
1Thank Veronica L. F
HIRiverwalk, Executive Assistant at Holiday Inn Riverwalk, responded to this review

Dear Veronica L.F., Thank you for taking the time to review your recent Holiday Inn Rivewalk experience. We are so glad to read that it was an enjoyable one, and of your positive experiences in our restaurant. I look forward to sharing your kind comments with Joe and the rest of the team. Thank you! Lindsay Carroll Administrative Assistant Lindsay.Carroll@ihg.com...

Hempstead, Texas
Reviewed 9 August 2015 via mobile

Great hotel, restaurant and bar! Very clean and respectable place, feels more like staying with friends than a hotel. I would highly recommend Holiday Inn on St. Mary's. We came to explore the Riverwalk but spent more time at the Holiday Inn bar. Much love to Cynthia, Ruben, Jamie and Crystal!!

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Helpful?
2Thank travisnichols
HIRiverwalk, Executive Assistant at Holiday Inn Riverwalk, responded to this review

Dear TravisNichols, Thank you for your kind review of your Holiday Inn Riverwalk experience! We especially appreciate you taking the time to recognize some of our hard working service professionals by name. We all take such great pride in the service deliver, so it is nice to see how it impacts our valued guests. We're so happy to read that...

Rochester, Minnesota
Reviewed 7 August 2015

Had booked one night here with reward points, and paid full price for a 2nd night (or might have been vice versa) We attempted checking in about 2ish on a Thursday. I did request a low floor with river walk view per advice on TA. Thank you TA contributors !!! The lady at reception said she was hoping room #305...

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2Thank KAFMinnesota
HIRiverwalk, Executive Assistant at Holiday Inn Riverwalk, responded to this review

Dear Kelly F, Thank you for taking the time to write up such a detailed review of your Holiday Inn Riverwalk experience. I was disappointed to read of the inconveniences that you faced during your time with us, and would like to extend my apologies on behalf of the staff and management team. Your comments are of great value to...

Reviewed 4 August 2015 via mobile

Been coming to this hotel for a couple years and enjoy the hospitality from the staff. From the front desk Kevin to the great bar and restaurant with Alex and Cynthia. With wonderful staff like that I see why this hotel is so successful!!!! Will definitely be back...........

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1Thank wayneurban15
HIRiverwalk, Executive Assistant at Holiday Inn Riverwalk, responded to this review

Mr. Urban, We appreciate you taking the time out to write up a review of our hotel. I think I speak for the whole Holiday Inn Riverwalk team when I say that we are so grateful for your loyalty and for the opportunity to serve you and your company. I'll be sure to pass your kind words along to Alex...

Rockwall, Texas
Reviewed 3 August 2015

Lack of cleaning almost everywhere. The elevator was dirty, the hallway carpet was not vacuumed, our bathroom had hair in the shower and even on the ceiling (really?). We paid extra to have a balcony that looked out over the riverwalk. The balcony hadn't been cleaned in ages. Dirt and spiderwebs everywhere. Two of the mirrors in the room had...

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Helpful?
1Thank Pam H
HIRiverwalk, Executive Assistant at Holiday Inn Riverwalk, responded to this review

Dear Pam H, Thank you for taking the time to provide us with detailed feedback from your recent Holiday Inn Riverwalk experience. On behalf of the team, I would like to apologize for the multiple cleanliness issues you encountered during your stay with us. This is not consistent with our standards, nor is this a reflection of the training that...

Reviewed 3 August 2015

So... I had a training event scheduled for a week...I worked with some of the most professional people ever at this hotel. James Long (sales manager) and Del Goings insured that my event went perfect. Even when I need some emergency copies of files they didn't tell me to go to Kinko's they took care of it for me right...

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2Thank Rick S
HIRiverwalk, Executive Assistant at Holiday Inn Riverwalk, responded to this review

Rick S, Thank you for taking the time to write up such a wonderful review of your Holiday Inn Riverwalk experience. We greatly appreciate you taking the time out to recognize so many members of the team, and are so happy to read of your great experience and encounters with them. I am highly looking forward to sharing this review...

Houston, Texas
Reviewed 30 July 2015

From the Valets when we arrived to Jessica and Roman in the restaurant, the staff here is great! We had room service for breakfast a couple mornings. It was on time, hot and well prepared. The coffee was great too! The room was clean and bed was comfortable. Only complaint is they did not have a king room for us....

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Thank Tori P
HIRiverwalk, Executive Assistant at Holiday Inn Riverwalk, responded to this review

Dear Tori P, Thank you for your lovely review of your recent Holiday Inn Riverwalk experience. I am so proud of the team I work with, and am greatly looking forward to sharing these wonderful comments with them. We hope that you'll come back and see us the next time your plans include the Alamo City. Please do not hesitate...

Fort Worth, TX
Reviewed 30 July 2015

I really like this hotel because it is the best of both worlds. The hotel is located on a quieter park of the Riverwalk so not as much traffic and noise - but you are only a 5 minute walk from being in the thick of all the shops and restaurants. The hotel even have an elevator entrance right on...

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1Thank TexasTraveller56
HIRiverwalk, Executive Assistant at Holiday Inn Riverwalk, responded to this review

Dear TexasTraveller56, Thank you for taking the time to review your stay with us. It's so nice to see that one of our valued IHG Rewards members had such a great experience! Your kind comments and feedback are greatly appreciated, and will be shared with the team at our weekly meeting. We hope you'll come back and see us again...

Reviewed 29 July 2015 via mobile

Had a great stay at the holiday inn. Especially enjoyed the bar area, was a very welcoming and relaxing atmosphere to end the day. Alex reserved our VIP section for us all 3 nights and the the drinks were on point!!!!! Awesome job Alex!!!!!!!!

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Thank Ynez Y
HIRiverwalk, Executive Assistant at Holiday Inn Riverwalk, responded to this review

Dear Ynez Y, Thank you for taking the time to review your Holiday Inn Riverwalk experience, and for recognizing Alex by name. I look forward to letting him know how he impacted your stay experience. As you can see from other guest reviews, he is quite popular! We hope to see you at the hotel again soon! Regards, Lindsay Carroll...

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Choose this Downtown San Antonio & Riverwalk location as your gateway to the city. Ideally situated in the heart of San Antonio s business, theatre, and nightlife district, this Downtown/Riverwalk destination hotel offers easy walking access to all of the San Antonio Downtown area attractions: the Alamo, El Mercado, the Rivercenter Mall, Henry B. Gonzales San Antonio Convention Center, Alamodome and the Majestic Theater. Every aspect of your stay at this Holiday Inn San Antonio Hotel defines our commitment to comfort and service. This San Antonio Riverwalk hotel features an outdoor heated pool, game room, fitness center and laundry service. Take advantage of our 24 hour Business Center, where you ll find High Speed Internet Access, printer and online services. We offer Complimentary Wireless High Speed Internet Access in all guest rooms, meeting rooms and public spaces. Enjoy Windows on the River, a tri-level restaurant that offers a picturesque view of the Riverwalk. Entice your taste buds and join us for breakfast, lunch and dinner. Make sure to bring the whole family because at the Holiday Inn San Antonio Riverwalk Hotel kids under 12 always eat free (some restrictions apply). The Holiday Inn Riverwalk s central location, grand hospitality, and elegance will insure you have a memorable experience. ... more   less 

Additional Information about Holiday Inn Riverwalk

Address: 217 N St. Mary's St., San Antonio, TX 78205
Region: United States > Texas > San Antonio > East Side
Price Range: $238 - $387 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Riverwalk 3*
Number of rooms: 313
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Priceline, Travelocity and Hotels.com so you can book your Holiday Inn Riverwalk reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Riverwalk Hotel San Antonio
Riverwalk Holiday Inn
Holiday Inn San Antonio
San Antonio Holiday Inn
Hotel Style:
#40 Romantic Hotel in San Antonio
#49 Business Hotel in San Antonio
#53 Family Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Riverwalk staff and other travellers.
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Questions? Get answers from Holiday Inn Riverwalk staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a deal on price as you won't receive service. Get a room that faces the river as the pool isn't anything to write home about.”
 of 5 bubbles droods, 16 Jan 2017 | Read review
“view of the riverwalk of course would be best”
 of 5 bubbles decar48, 15 Jan 2017 | Read review
“Ask for the river view.”
 of 5 bubbles luv2travelMAP, 6 Jan 2017 | Read review
“Ask for a river view room.”
 of 5 bubbles golden5travels, 5 Jan 2017 | Read review
“They do charge for parking $25 or valet for $30. There is a small fridge in the room.”
 of 5 bubbles yzap, 31 Dec 2016 | Read review
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