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About
#47 of 398 hotels in San Antonio
Location
Cleanliness
Service
Value
Daily Mandatory Charge will be added to the room rate and includes: 1.25% S.A. T.P.I.D. Fee
If the River Walk is your primary destination, Hilton Palacio del Rio is the place to stay. Every room in our 4-Diamond hacienda-style hotel has a balcony overlooking the River Walk or the city. In walking distance from restaurants, bars and shops, we're across the street from the Henry B. Gonzalez Convention Center and boast 25 meeting rooms for events. Check out River's Edge Cafe + Patio Bar, Tex's Sports Bar (the only sports bar on the River Walk) and the famous Durty Nelly's Irish Pub. We also offer Starbucks in our lobby-level Coffee Cupboard.
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Property amenities
Valet parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Business Centre with Internet Access
Conference facilities
Baggage storage
Wifi
Paid wifi
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Banquet room
Meeting rooms
Concierge
Convenience store
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Refrigerator
Flatscreen TV
On-demand films
Room types
Non-smoking rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
River View
Great View
Languages Spoken
English, Spanish
Location
100Great for walkers
Grade: 100 out of 100
144Restaurantswithin 0.5 km
94Attractionswithin 0.5 km
Contact
200 South Alamo Street, San Antonio, TX 78205
Getting there
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3879Reviews57Q+A100Room tips
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Great service. Great staff. One service employee stood out above the rest. Omar was the best. He remembered my name and was always smiling. The whole staff was very accommodating but Omar went above and beyond.
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Date of stay: March 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Zain Bidiwala, Marketing at Hilton Palacio del Rio
Responded 1 week ago
Hi 99kelleys, We are so appreciative of your kind words! It brings us great joy to know that our team and specifically Omar conveyed their true Texan hospitality to you during your stay. This is exactly what we strive for and we thank you for taking the time to bring this to our attention and share it with the Tripadvisor community. It would be our astute pleasure to host you again the next time your travels bring you to San Antonio. Thank you for choosing Hilton Palacio Del Rio.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
Lovely Hotel with fabulous views and balcony on the San Antonio River. Spotlessly clean rooms with comfortable triple sheeted beds. Chaise lounge in room to enjoy the view or two chairs on the balcony. Beverage cooler/fridge in room to keep your drinks cool and refreshing after a long day of sightseeing. Bar on River walk, Durty Netty's is a fun sing along piano bar. A must for some fun and the best fish n chips.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Brian Getman, Marketing at Hilton Palacio del Rio
Responded 21 Apr 2022
Dear Serra S - Thank you so much for taking the time to tell us about your perfect stay and thank you for being our guest! We look forward to welcoming you back the next time you visit! Safe travels.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rooms are nice, close to restaurants, we choose here so we could have a connected room for our kids. Lovely hotel, profession staff. However for the price, I expect working elevators system, we would be stuck waiting forever and then when it arrived it would be full. Second, I don't know about most but I was surprised at the smell of weed almost daily in random areas of the hotel. Our last night our room wrecked from people smoking in the hallways. Checkout is a nightmare, valet was a 45 minute wait,(no option for self park,so extra $50 everyday for something you have to use) 100 people waiting at the doors at 11 am. I have plenty of time to write this review, due to this very issue. It is not a staff issue, they have been wonderful, it's a system failure. I'm sure an app with self check out, valet features, and room service would be nice.…
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Date of stay: February 2023Trip type: Travelled with family
Room Tip: Think ahead, call ahead, reserve ahead, or you will be waiting...or go without.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Zain Bidiwala, Marketing at Hilton Palacio del Rio
Responded 4 weeks ago
Hi JillRene17, Firstly, thank you for choosing to stay at our hotel and for taking the time to share your honest feedback. We are glad to see that you enjoyed our ideal location directly on the River Walk and the team's dedication to true hospitality. On the other hand, we are disappointed that we did not exceed your expectations this time around. Regarding the elevators, we are on the process of upgrading the system to ensure a more efficient experience for our guests. Since we are a non-smoking hotel, please let us know if at any point you detect an unsavory smell, as our security team will be able to research the issue and put an end to it. Our operations team is reviewing your feedback regarding the situation at valet. Sunday mornings are a heavy check-out period for us and our team strives to ensure an efficient experience, but your comments will surely come in handy. We sincerely appreciate your loyalty and hope you will give us another chance to provide you a 5-star stay! Safe travels.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ray M wrote a review Feb 2023
Spent five days at the Hilton Palacio del Rio in San Antonio, TX. Very clean and well kept. We were so pleasantly surprised by the extraordinary courtesy of the Bellmen across from the registration desk. One individual, named Michael was so kind and helpful. This gentleman treated us as though we were family. He described places to visit, eat and ride or walk to. Such a wealth of information and genuinely kind. I do not know if this was even a part of his job description, but he knocked it out of the park. Very approachable the entire time. So kudos to y’all for having him on your staff. There also another gentleman that was around the Bell desk area the was perfectly kind and knowledgeable as well. Provided a lot of information on the Missions and history. Also very kind. An older gentleman, unfortunately I did not get his name, but certainly another asset to your team. The lounge crew was not very inviting and so we didn’t spend much time there. But otherwise, a highly recommended place on the Riverwalk to stay and enjoy. …
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Date of stay: February 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Zain Bidiwala, Marketing at Hilton Palacio del Rio
Responded 9 Feb 2023
Hi D3446QFraym, Firstly, thank you so much for choosing to stay with us and for taking the time to review your experience. We are thrilled to read of how much you enjoyed our high standards for cleanliness and hospitality. Your compliments of Michael and our concierge team are also greatly appreciated and we will be sure to share your kind words with the entire staff. It seems as though you had a true Palacio stay and we look forward to welcoming you back soon! Safe travels.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Attended for annual sales mtg and facility had great mtg space Guest Room had King Sized bed with comfortable bedding, Views would have been nicer except for construction across the street. Hotel restaurant on Riverwalk is a great view and the food was excellent; El pastor tacos for lunch and breakfast tacos were plentiful. Staff was friendly and helpful Location right on Riverwalk was a great bonus to do an afternoon break getaway.
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Date of stay: January 2023Trip type: Travelled on business
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Zain Bidiwala, Marketing at Hilton Palacio del Rio
Responded 6 Feb 2023
Hi BillF0628, Firstly, thank you so much for your kind words and 5-star review! It brings us great joy to read of how much you enjoyed the guestroom, our culinary offerings and hospitality-minded team members. Also, you're so right -- our location is relatively unbeatable. Being able to step out on the River Walk directly from our hotel is such a treat. We'll be sure to share your compliments with our entire team as there is no better motivation than hearing how we made a stay at our hotel a memorable experience. Do come back soon - we'd love to host you again! Safe travels.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wonderful stay! Associates are friendly and always greet with a smile. Israel, Concierge, was very helpful! Appreciated all he did and attention provided. I have to use a walker and this was first time traveling with it; Israel made what could have been very difficult for me much easier and could not appreciate it more! He also provided directions and dining suggestions. He truly was a blessing to me.
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Date of stay: January 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Zain Bidiwala, Marketing at Hilton Palacio del Rio
Responded 25 Jan 2023
Hi MC113, Firstly, thank you very much for choosing to stay with us and for taking the time to share your kind words. We cannot fully-express how heart-warming it is to read of your caring interaction with Israel. We are well-aware of his dedication to hospitality, but it is truly such a treat to know that he made your stay with us memorable. This review will surely be shared at our next team member gathering and we will take the time to recognize Israel for his expectation-exceeding attention to detail. We hope you had a wonderful time in San Antonio and look forward to hosting you again in the future. Safe travels!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pros : 1) outstanding location on Riverwalk! 5 minute walk to Alamo, 20 minute walk to Market Square 2) very clean, spacious comfortable room 3 ) we arrived at 11:30 am expecting to just drop off our bags and our room was ready ! Cons : 1) our room on the 6 th floor over looking Alamo St was extremely noisy ! No noise from other rooms, but the street noise from trucks and traffic was horrendous ! The view was pretty bad too! 2) The fun Durty Nellys bar was closed although this wasn't indicated on website.3) when we checked in, we had to submit a $75.00 damage deposit. I was told this would not be credited back to my account for 3-5 business days. This is ridiculous and an easy way for Hilton to get free loans of untold millions of dollars from customers worldwide if this is a common business practice.4) parking is $ 50.00 per night. We parked for $25.00 1 block from the hotel.…
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Date of stay: January 2023
Value
Service
Sleep Quality
Room Tip: Pay the $50.00 per room extra for a Riverwalk view room if you want to get a good night sleep!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Zain Bidiwala, Marketing at Hilton Palacio del Rio
Responded 19 Jan 2023
Hi Brlaff77, Thank you so much for choosing to stay with us while in San Antonio! We're so glad you enjoyed our proximity to all of the big attractions along the River Walk, as well as the our comfortable rooms and dedication to hospitality. When possible, we love to surprise our guests with an early check-in. On the other hand, we're so sorry for the noise you experienced. With the construction on Alamo Street, we are at the mercy of the city. The damage deposit upon check-in is a standard procedure across all Hilton branded properties and listed on our website so that their is no confusion. Also, the parking fee is for valet parking and we are always keeping an eye on the going rate at other hotels in Downtown San Antonio, so as to ensure we are providing the best possible value to our guests. Again, we sincerely appreciate your review and hope you will consider us your 'home away from home' the next time your travels bring you to our neck of the woods.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our uber driver on the way to the hotel gave us a quick overview of the history of how it was built. I went down a rabbit hole researching + then watching a YouTube video about the unique construction techniques used to build it in the late 1960s. Fascinating! The hotel rooms are renovated + comfortable with great views and quick access to the river walk. After Googling the hotel history you'll notice details in the halls, your balcony, and the first floor.
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Date of stay: December 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Zain Bidiwala, Marketing at Hilton Palacio del Rio
Responded 29 Dec 2022
Hi Rebecca, We cannot express how much reading your review brightened our day! Thank you so much for taking the time to share a bit about our hotels history and unique construction. This will surely prove valuable to reviewers who are considering our property for their San Antonio stay. Our hope is that you will always consider us your 'home away from home' when visiting the city. We look forward to hosting you in the future. Safe travels and happy holidays!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I brought a group of five students to the hotel. The staff was very pleasant and helpful. The rooms were very nice. It was also in great proximity to the convention center. An overall good experience.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: December 2022Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Zain Bidiwala, Marketing at Hilton Palacio del Rio
Responded 6 Dec 2022
Hi IdaBFabulous, Firstly, thank you so much for taking the time to leave such a glowing review of our hotel. It brings us great joy to know that our property and staff made you and your students feel at home. Our housekeeping staff will also be thrilled to hear that their attention to detail has kept our guest rooms sparkling in your eyes. We hope you will always consider Hilton Palacio Del Rio your home away from home when you're in San Antonio. Safe travels and thank you, again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Just stayed at this Hilton for a conference. They were apparently 100% booked. And didn't just barely keep it together (which I could understand). They were awesome. From the front desk and concierge, to the lobby bar staff: SHOUT OUT to Pilar, Minerva and Lily! Also to hotel security. (We had a happy hour event that required some management of ingress/egress from the lobby bar area. I will say that the manager who initially showed up seemed unpleased with us and the gathering. We still appreciated the importance of stewarding public safety. And when security showed up, it ran very smoothly and respectfully.) And I want to add that the general commitment to being responsive and helpful included: room service and my last minute call down to the desk on the AM of checkout to see if I might be able to stay in my room an extra night (since my flight was cancelled! In the end I didn't need to, but they put some effort into looking into it, which I suspect required figuring out quite a puzzle on their end.)…
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Date of stay: December 2022Trip type: Travelled on business
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Zain Bidiwala, Marketing at Hilton Palacio del Rio
Responded 5 Dec 2022
Hi Pangaean, Firstly, thank you so much for taking the time to share your feedback regarding your recent stay! It brings us great joy to read of how our team members go above and beyond to ensure our guests a comfortable stay, and this is definitely one of those moments. We will be sure to share your compliments of our front desk, concierge, security teams as well as Pilar, Minerva and Lily with the team. Their dedication to hospitality excellence is revered and this is another prime example of the same. It's also great to read that your happy hour event went off without a hitch. Knowing that your guests had a memorable experience ensures that we met our goal and we appreciate you letting us know about it. The next time your travels bring you to San Antonio, we hope you will consider our property your 'home away from home' and look forward to serving you again. Safe travels!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$239 - US$413 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton palacio del rio hotel san antonio, hilton hotel san antonio, hilton san antonio, palacio del rio hilton, san antonio hilton
LOCATION
United StatesTexasSan AntonioDowntown
NUMBER OF ROOMS
485
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Claim Your ListingHILTON PALACIO DEL RIO: UPDATED 2023 Hotel Reviews, Price Comparison and 1,201 Photos (San Antonio, TX) - Tripadvisor
Frequently Asked Questions about Hilton Palacio del Rio
Which popular attractions are close to Hilton Palacio del Rio?
Nearby attractions include San Antonio River Walk (0.3 km), The Alamo (0.4 km), and The Magicians Agency Theatre (0.3 km).
What are some of the property amenities at Hilton Palacio del Rio?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Hilton Palacio del Rio?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Palacio del Rio?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton Palacio del Rio?
Yes, valet parking is available to guests.
What are some restaurants close to Hilton Palacio del Rio?
Conveniently located restaurants include Domingo Restaurant, Biga on the Banks, and Boudro's Texas Bistro.
Are there opportunities to exercise at Hilton Palacio del Rio?
Yes, guests have access to a pool and a fitness centre during their stay.
Is Hilton Palacio del Rio located near the city centre?
Yes, it is 0.6 km away from the centre of San Antonio.
Are any cleaning services offered at Hilton Palacio del Rio?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Palacio del Rio offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hilton Palacio del Rio?
The staff speaks multiple languages, including English and Spanish.