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Hilton Palacio del Rio

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Hilton Palacio del Rio
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2,705 Reviews from our TripAdvisor Community

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Showing 2,658: English reviews
Reviewed 3 April 2016

This hotel has the greatest airport shuttle operated by We Drive Tx. The driver is GREAT and Friendly. I do not remember his name but he was very kind to our group and offered to drop us at one of the restaurants during one of our lunches while we attended the meeting. We also used his service for the airport...

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Helpful?
Thank Patcharin B
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Patcharin B., Thank you so much for taking the time to review your experience with us. We believe that each guest deserves a memorable stay and it seems as though we achieved this during your stay! Your compliments of our shuttle service are greatly appreciated and we look forward to having you back the next time your travels bring...

Chicago, Illinois
Reviewed 3 April 2016 via mobile

I recently stayed at the hotel during a business trip. The location is central to all of the attractions and the rooms were clean, quiet and comfortable. I also used their car service to pick up an int'l colleague and they were great. They insisted in picking him up despite it being outside their normal hours but the most impressive...

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Helpful?
1Thank howie611
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Howie611, It brings us great joy to read of how wonderful your stay with us was and how our team members added the personal touch to the Palacio del Rio experience. We greatly appreciate the time you took to recognize our WeDriveTX team and phenomenal location. Thank you for the glowing recommendation! Best, Zain B.

Lincolnshire
Reviewed 2 April 2016

The hotel is in a great location by the river walk. It is in a perfect spot where the crowd starts (because of restaurants) a little further. Our experience has been great right from the start at the airport where we had pre-arranged the hotel transportation provided by "WeDriveTx" run by Katherine and Joe. Katherine came to pick us up....

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Helpful?
1Thank JPJ122
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear JPJ122, It is wonderful to hear the positive impact Katherine, Joe, Ernest and Margarita made on your experience with us! We love hearing about the great connections our team members make with guests. When you stay with us, you become a part of our Palacio family and we look forward to having you back! Best wishes, Zain B.

Reviewed 2 April 2016 via mobile

I'm Hilton honor member. Always preferred to pay through Hilton site. But looks like I was stupid. I checked on 26 of march. Room number 1808 The rate that day total on Hilton side was 145 dollars. The man in the reception told me the walk in rate total is 149 I gave him my card and surprised when they...

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Thank Yehya S
Kingsland, Georgia
Reviewed 1 April 2016

Ideal location for all the attraction in downtown San Antonio. Walk out of the door of the hotel right onto the river walk. 2-3 minute walk to the river boat tour. 5-10 minute walk to the bus tour. 5-10 walk to the mall with a movie theater. Hotel provide transportation(WeDriveTx.com) to and from the airport cheaper than any other transportation.

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Helpful?
1Thank J L
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear J L, We are elated to read of how much you enjoyed our location directly across from the Rio San Antonio barge tour and near to literally everything else! Your compliments of our shuttle team will surely be shared with the entire team. We are very happy to hear that you had a great time staying with us and...

ihiberman
Reviewed 30 March 2016

The Hilton Palacio Del Rio is a stellar example of an institution that is not satisfied with just creating satisfied customers. They generate Raving Fans. First, in advance of my visit, I contacted the property to request a quiet room due to a sleep disorder. I casually mentioned that my wife and I would be celebrating our 40th wedding anniversary....

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Helpful?
1Thank Ira H
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Ira H., We cannot being to explain to you the level of accomplishment and pure joy we felt after reading about your experience at the Palacio del Rio. This is quite indicative of the level of service we aim to provide to each guest. In the most simple of terms, you are affording us the opportunity to host you...

Springfield, Illinois
Reviewed 29 March 2016

I was part of a small group meeting this month. Great food, great service and a very cordial staff. I especially wanted to thank Ray, the prevention loss supervisor, for retrieving items I had left in the room safe. I got everything back and I do appreciate it! Also a tip of the hat to the bus driver from WeDriveTx....

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Helpful?
1Thank DHSCUBS
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear DHSCUBS, Team Palacio to the rescue! We will be sure to thank Ray and Joe for the premier service they provided you with. Our team member go above and beyond each day to ensure our guests have a wonderful and memorable stay, just as you experienced. Thank you so much for taking the time to recognize two of our...

San Marcos, Texas
Reviewed 28 March 2016 via mobile

Our stay here was Awesome, the customer service was excellent, we stayed on the 17th floor over looking the river walk. Our room was spectacular, room service was amazing. This was our 29th Anniversary and the management surprised us after we settled in with this amazing cheese plater and bottle of wine that really was surprising and thoughtful to make...

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Helpful?
2Thank David W
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear David W., From all of us here at the Palacio del Rio, 'Happy Anniversary!' We are so glad to read of how special your anniversary was and the small bit we could do to make it a little sweeter. We hope you remember this weekend for a lifetime and we look forward to having you both back soon! Best...

Houston, Texas
Reviewed 28 March 2016

We stayed in a King room with a balcony overlooking the Riverwalk. We used e-check in the night prior to arrival, valet parking and luggage assistance on arrival. Our only complaint is that the special requests we had made for the room were not there. However, Guest Services immediately corrected the situation. We had the buffet breakfast each morning and...

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Helpful?
1Thank L P M
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear L P M, We are pleased to read that you are already looking forward to your next stay with us! It is also great to know that our guest services team quickly resolved any unfulfilled room requests. Each of our team members takes it upon themselves to ensure our guests have a memorable stay, just as you witnessed. Thank...

Jackson, United States
Reviewed 27 March 2016

Very nice hotel. Great location on the River Walk. Very good room and staff was helpful. Valet parking on arrival was a very frustrating experience with nearly 45 minutes to travel the block to get to leave the car with the valet. While they (the valet service) were overwhelmed by the traffic they contributed to the problem by leaving multiple...

Review collected in partnership with Hilton Hotels & Resorts
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1Thank Robert G
Zain B, Guest Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Robert G., We thank you for taking the time to review your stay with us. It is wonderful to read that you are already looking forward to your next stay with us! As you experienced, our front drive can get a bit packed on busy days, as we are directly across from the convention center and it's by-product traffic....

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Explore San Antonio from the Hilton Palacio del Rio and enjoy our San Antonio hotel’s contemporary, hacienda style setting. Spectacularly situated on the banks of the famous San Antonio River Walk, this San Antonio hotel offers 485 Guest Rooms with private balconies and a range of thoughtful amenities including modern 37-inch HD TVs, high-speed internet access and a connectivity center. Unwind with a great night’s sleep in a comfy bed and admire breathtaking panoramas across San Antonio. ... more   less 

Additional Information about Hilton Palacio del Rio

Address: 200 South Alamo Street, San Antonio, TX 78205
Region: United States > Texas > San Antonio > East Side
Price Range: $246 - $573 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Palacio del Rio 4*
Number of rooms: 485
Reservation Options:
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Also Known As:
Hilton Palacio Del Rio Hotel San Antonio
Hilton Hotel San Antonio
Hilton San Antonio
Palacio Del Rio Hilton
San Antonio Hilton
Hotel Style:
#7 Luxury Hotel in San Antonio
#11 Romantic Hotel in San Antonio
#14 Business Hotel in San Antonio
#25 Family Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Palacio del Rio staff and other travellers.
35 questions
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Minnesota
8 months ago
Saint Louis, Mo
3 months ago
Saint Louis, Mo
3 months ago
3 months ago

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Questions? Get answers from Hilton Palacio del Rio staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Loved the river front view”
990shellyz, 21 Apr 2017 | Read review
“ask for a River view. The rooms higher up are not more expensive and all the rooms have balconies (a great benefit)”
karend994, 21 Apr 2017 | Read review
“Excellent housekeeping service and more. Thanks Armandina😊”
luzmarin7, 20 Apr 2017 | Read review
“All rooms have a balcony, which is so cool!”
Anna51198, 18 Apr 2017 | Read review
“great location”
trishcoxnh, 14 Apr 2017 | Read review
5 of 5