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The Westin Riverwalk, San Antonio

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The Westin Riverwalk, San Antonio
The Westin Riverwalk, San Antonio
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3,966 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Riverwalk, San Antonio
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Showing 3,887: English reviews
Reviewed 15 May 2015

This is a beautiful property on a very nice section of the San Antonio river walk but we did not really enjoy our stay. Main complaint is the bed, hard and uncomfortable. We woke up tired and sore after each of the three nights we spent here. The rest of the furniture in the room is equally uncomfortable. The noise...

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Helpful?
2Thank Edward M
GBNCM, General Manager at The Westin Riverwalk, San Antonio, responded to this review

Dear Edward, It was with a great deal of disappointment that I read your post. I am deeply sorry that we failed,on several fronts, to meet your expectations. Please be assured that your concerns are being addressed and we will be taking measures to ensure that our housekeeping does a better job about the items left out in the hallways....

Reviewed 15 May 2015

Carlos Gomez was fabulous as my server for room service. He was polite, inquiring how my stay was and if everything in my room was satisfactory. He was informative, letting me know that my plate was hot and to be careful. Finally he was extra helpful, let me know that my door sign had fallen off and replaced it for...

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1Thank Cdfox08
Dallas, Texas
Reviewed 15 May 2015

We enjoyed our 'girls weekend/birthday celebration' to the Westin Riverwalk San Antonio, TX a few weeks ago. Upon arrival, Oscar Ortiz greeted us and made us feel welcome. We enjoyed a wonderful weekend at this beautiful hotel and hospitality was great throughout our stay! The Zocca Restaurant is beautiful and the breakfast and breakfast buffet is a excellent. Looking forward...

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3Thank Dianna T
GBNCM, General Manager at The Westin Riverwalk, San Antonio, responded to this review

Hello Dianna, Thank you for your comment. We're very happy to hear that you were taken care of and that you had a wonderful time. Thank you for staying with us and we hope to see you again soon. Bill Petrella General Manager

Peoria, AZ
Reviewed 14 May 2015 via mobile

This hotel, by far, has outstanding service - from Oscar in Banquets helping with special dietary needs to Andrew helping print my airline tickets to Jose helping me with my shuttle.... Outstanding!!!!

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1Thank foodcritic1964
Lawrence, Kansas
Reviewed 14 May 2015

JR Vasquez from the concierge desk is an exceptional steward of this property. He went so far as to walk my dog for me , in the rain, so I could attend a meeting. He is quite the employee! My heartfelt gratitude to this exceptional employee who works for this wonderful hotel. Thank you JR for your help. Cathi Beacham-Hamilton

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1Thank Cathi B
GBNCM, General Manager at The Westin Riverwalk, San Antonio, responded to this review

Hello Cathi, Thank you for your comment! While we are very proud of all our staff, we always love reading nice comments about specific individuals. We're certainly lucky to have JR Vasquez. Thank you for staying with us and we hope to see you again soon. Bill Petrella General Manager

San Antonio, Texas
Reviewed 14 May 2015

The Westin staff did an amazing job and was always around to provide assistance. I was extremely impressed with the Room Service Associate, Mr. Jaime Veed. This young man was very helpful. He went above and beyond to ensure that I was provided outstanding services. Job well done to the Westin staff!

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2Thank 678frequenttraveler
San Antonio, Texas
Reviewed 14 May 2015

This Mothers day, my husband surprised me by taking me to staying at the Westin River walk Hotel. The hotel looks so elegant and beautiful. As we walk in we were greeted by friendly staffs. The room was comfortable and clean! Best of all, it was so convenient to all the surrounding places that we want to visit. And to...

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1Thank yahu88
GBNCM, General Manager at The Westin Riverwalk, San Antonio, responded to this review

Thank you yahu88, we really appreciate you taking the time to post such positive comments - it’s always great to hear that our guests enjoy themselves during their travels, especially during special holidays such as Mother's Day! Thank you for staying with us and we hope to see you again soon! Bill Petrella General Manager

Atlanta, Georgia
Reviewed 14 May 2015

The Westin was a great location for my wife and I to take in San Antonio's riverwalk downtown, as it is not in the busiest section of the riverwalk. Easy walking, or water taxis, to any restaurant, art museum, etc in the downtown area. Also, San Antonio's downtown around the riverwalk is very safe as you will see families everywhere...

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Thank Marketsurgeon
Westminster, Colorado
Reviewed 13 May 2015

I was at this hotel for work. Every employee I came across was incredibly friendly and made me feel like my group was the only group there. If anyone planning a conference is reading this, I'd definitely consider The Westin Riverwalk as your location!

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Thank Julie T
GBNCM, General Manager at The Westin Riverwalk, San Antonio, responded to this review

Julie, Thank you for taking the time to post such positive comments. Thank you for staying with us and we hope to see you again soon! Bill Petrella General Manager

Reviewed 13 May 2015 via mobile

Absolutely the best hotel we had ever stay at! Outstanding service. From the moment we walk in the hotel to the time that we leave we are greeted by the courteous and helpful staff. The concierge is very knowledgeable about the area of taking extra time and patience to explain what is surrounding that we should visit. When we get...

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1Thank Divid H

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located on the world famous Riverwalk in San Antonio, The Westin Riverwalk is in the perfect location to relax and recharge. Expect a warm welcome when you visit our hotel. ... more   less 

Additional Information about The Westin Riverwalk, San Antonio

Address: 420 W Market Street, San Antonio, TX 78205
Region: United States > Texas > San Antonio > East Side
Price Range: $296 - $530 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Riverwalk, San Antonio 4*
Number of rooms: 473
Reservation Options:
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Also Known As:
The Westin Riverwalk Hotel San Antonio
Westin Hotel San Antonio
Westin San Antonio
Westin Riverwalk
San Antonio Westin
Hotel Style:
#2 Spa Hotel in San Antonio
#3 Romantic Hotel in San Antonio
#3 Luxury Hotel in San Antonio
#4 Family Hotel in San Antonio
#4 Business Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Riverwalk, San Antonio staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The staff and location are SUPERB”
santobifulcomd7, 15 Apr 2017 | Read review
“High Floor facing river”
Dealmaker, 15 Apr 2017 | Read review
“river side rooms are better”
gauravss, 14 Apr 2017 | Read review
“We always get a corner room, which offers more space.”
bushka23, 2 Apr 2017 | Read review
“Pay extra to get a room with a balcony & select on on a lower floor.”
8909jmgh, 28 Mar 2017 | Read review
5 of 5