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The Westin Riverwalk, San Antonio

Booking.comUS$161*
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Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
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The Westin Riverwalk, San Antonio
The Westin Riverwalk, San Antonio
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4,003 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Riverwalk, San Antonio
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Showing 3,923: English reviews
middle of nowhere
Reviewed 25 May 2015 via mobile

After staying at a 'Westin' in Houston we were pleasantly surprised that this Westin reflected the charm and experience that a typical Westin ought to. Location: fantastic location right along the river walk and walkable to the Alamo and other areas. Service: big shout out to front desk manager Victor who provided us with the best check in experience we've...

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Helpful?
Thank shoryukan
Dublin, California
Reviewed 25 May 2015

The room was bad enough to spoil the trip. The thermostat was stuck at 50, and when maintenance arrived he reset it, but told us it was worn out. All we could do was turn it on and off as the room became uncomfortable. We also needed maintenance to fix the tv. The next morning there was no hot or...

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Helpful?
Thank susan r
GBNCM, General Manager at The Westin Riverwalk, San Antonio, responded to this review

Thank you Susan for taking the time to give us your valuable feedback on your stay at the Westin Riverwalk. Our operational teams were astounded to read that you experienced so many mishaps during your stay at our property and we're looking into the matter. I can assure you that your experience, albeit discouraging, is not indicative of the quality...

Tokyo Prefecture, Japan
Reviewed 25 May 2015

I had a very positive experience while staying the Westin Riverwalk. I especially would like to express my gratitude to awesome Ms INGRID SCHMIDT, the Westin Experience Specialist. Her hospitality was simply unforgettable. The hotel is centrally located and right on the famous San Antonio Riverwalk.

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Helpful?
Thank Brian H
Reviewed 24 May 2015

I wanted to comment and say that Joselyn Zuniga and the Valet Team were amazing. We were babysitting for a couple staying in the hotel and so we were in and out several times and the Valet Team was always very nice and courteous. Always asking what we needed and being very accommodating. We very much enjoyed the excellent customer...

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Helpful?
Thank Rebeca G
San Antonio, Texas
Reviewed 24 May 2015

Words can't express the service we received while at the Westin Riverwalk. My brother and future sister in law needed a venue to take bridal portraits and engagement photos. Due to the rain we were left scrambling to find a venue to take their pictures. After reaching out to Nancy Ibarra, the staff of Westin Riverwalk was able to accomodate...

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1Thank I C
GBNCM, General Manager at The Westin Riverwalk, San Antonio, responded to this review

Hi I C, I'm glad to hear that we could accommodate you and your family. Thank you for your nice comments. We hope to see you again soon! Bill Petrella General Manager

Reviewed 23 May 2015 via mobile

What a spectacular view and a beautiful hotel just steps from the Riverwalk. Just wonderful restaurants all along the River with very friendly staff at the Hotel and and helpful resources at all the restaurant's. Our balcony view was so gorgeous and view of the pool was paradise. Thank you so much for a beautiful weekend!!

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Helpful?
1Thank Patricia M
Woodbury, Minnesota
Reviewed 22 May 2015

From the moment we arrived we encountered nothing but friendly, helpful staff from valet to front desk & food server. Thank you Claudia Smith for setting us up with such a wonderful experience!! Everything was AWESOME!!! We walked into our room with a cheese/fruit tray, very welcoming :-) And the next morning when we went to the buffet, greeted by...

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1Thank Tami W
GBNCM, General Manager at The Westin Riverwalk, San Antonio, responded to this review

Thank you Tami, for taking the time to comment on your stay at The Westin Riverwalk. We love hearing all the great stories that are a direct result of our amazing staff members! Thank you for staying with us and we hope to see you again! Bill Petrella General Manager

Reviewed 22 May 2015

One of our nephews visiting from Houston had left a pair of pants and dress shirt by accident in his hotel room and had called us here in San Antonio to pick them up. After a week, I was able to pick them up and they still have them ready!!!! AWESOME CUSTOMER SERVICE TO MR HAMILTON AND HAUSON FOR HELPING...

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4Thank Rogelio R
Reviewed 22 May 2015 via mobile

This is a 5 star hotel! From the moment I booked the reservation on my Starwood App to checking out I was more than impressed with every aspect of over the top customer service and friendliness. It started with contacting the facility and speaking to Karensa! She took it upon herself to see that my whole experience was second to...

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2Thank Chaz D
GBNCM, General Manager at The Westin Riverwalk, San Antonio, responded to this review

Hi Chaz, We really appreciate you taking the time to comment on your stay. We're very happy to hear that you had a wonderful time. Thank you for sharing all of the things that our staff members did for you. I'll go talk to them and tell them you appreciated it. Thank you for staying with us and we hope...

Cincinnati, Ohio
Reviewed 21 May 2015

Have stayed many places along the Riverwalk, but found easy in and out access here. Close to the restaurants I needed and even worked in a quick walk to the Alamo. Room was comfortable and bathroom size was appreciated.

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Helpful?
Thank popovima

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Pool
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located on the world famous Riverwalk in San Antonio, The Westin Riverwalk is in the perfect location to relax and recharge. Expect a warm welcome when you visit our hotel. ... more   less 

Additional Information about The Westin Riverwalk, San Antonio

Address: 420 W Market Street, San Antonio, TX 78205
Region: United States > Texas > San Antonio > East Side
Price Range: $250 - $531 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Riverwalk, San Antonio 4*
Number of rooms: 473
Reservation Options:
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Also Known As:
The Westin Riverwalk Hotel San Antonio
Westin Hotel San Antonio
Westin San Antonio
Westin Riverwalk
San Antonio Westin
Hotel Style:
#3 Spa Hotel in San Antonio
#3 Romantic Hotel in San Antonio
#4 Business Hotel in San Antonio
#4 Luxury Hotel in San Antonio
#4 Family Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Riverwalk, San Antonio staff and other travellers.
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Questions? Get answers from The Westin Riverwalk, San Antonio staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“You can get free wifi if you are a member.”
DRobinson1980, 27 May 2017 | Read review
“Room with view to River Walk.”
Aevum, 24 May 2017 | Read review
“They use feather pillows so be sure to ask for a replacement if needed”
103lesliep, 22 May 2017 | Read review
“Get a room with a view of the Riverwalk. Seriously.”
  • This was our view. Lovely! We watched a river parade go by.
  • The bed was quite comfortable. The pillows could have been firmer.
  • We found this waiting for us when we came back from dinner.
  • We really enjoyed celebrating our Silver Anniversary here!
KerstanC, 22 May 2017 | Read review
“Balconies are small; but room size is excellent. Parking at public lots in downtown San Antonio can be a challenge during busy times.”
kjohnsonjazzmine1, 18 May 2017 | Read review
5 of 5
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US$161* /night
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Prices are for 1 room, 2 adults
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