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Red Roof Inn San Antonio - Lackland

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124 Reviews from our TripAdvisor Community

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There are newer reviews for Red Roof Inn San Antonio - Lackland
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Showing 121: English reviews
Reviewed 13 March 2015 via mobile

I was in this motel long term, the staff are extremely rude, they didn't clean my room for two weeks, roaches in the room, I complained about the filth and bugs, they call the police and had me thrown out because I complain, said they didn't want me there anymore.

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1Thank bustedrubbur
Monterrey, Nuevo León, Mexico
Reviewed 14 January 2015

We stayed first week of 2015 and when we opened the door, we saw cockroaches inside the room. We found more around the bathroom. We went to the front desk to claim it and they assigned us another room. Next day the room was not cleaned, we went again to the front desk to claim about this. They said the...

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1Thank JCPMaster
Anisa T, Manager at Red Roof Inn San Antonio - Lackland, responded to this review

I am sorry that your experience did not meet your expectations. We are undergoing renovation and your problem was not brought to my attention. My sincere apologies. I can assure you that corrective measures will be taken to ensure a similar situation does not occur in the future. We would like you to give us another opportunity to better serve...

Kingman, Arizona
Reviewed 11 January 2015

I stayed here while an investment property was being repaired. Very friendly and helpful folks. Better breakfast than some motels. A special thank you to Anisa Trigg for a great plumber recommendation. The families of graduates of Lackland basic training are very conveniently located for the ceremonies near the base. I highly recommend this motel. Venita-Arizona

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Thank Venita C
Anisa T, Manager at Red Roof Inn San Antonio - Lackland, responded to this review

On behalf of the staff of Red Roof Inn Lackland, we thank you very much for staying in our hotel and your feedback that means a lot to us.We were pleased that you had a great stay with us and we hope to serve you again in the future. Anisa Trigg Manager

Reviewed 3 January 2015

We were there to see out soldier graduate. Due to inclement weather we arrived late. The agent at the front desk, her name is Monica, had our reservation and keys ready upon our arrival and even went out of her way to turn on the heater in out room prior to arrival. She was had warm coffee ready for her...

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Thank SandyZ1169
Anisa T, Manager at Red Roof Inn San Antonio - Lackland, responded to this review

We do appreciate your business in our Red Roof Inn. Your feedback is very important to us. We hope that your stay was enjoyable. Looking forward to serve you in the future. Anisa Trigg Manager

San Leon, Texas
Reviewed 22 December 2014

I stayed here from 12/21-12/22. This was my first time at a Red Roof Inn. The room was tidy and the bathroom was clean. The breakfast coffee was hot and there was fresh fruit. At $40/night this was a steal (maybe that was because it was a Sunday?). The worst thing about my stay was that it was next to...

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Thank Edwin X
Anisa T, Manager at Red Roof Inn San Antonio - Lackland, responded to this review

Thank you Mr. Edwin for staying with us. We appreciate your business and your feedback. We look forward to serve you in the year future. AnisaT Manager

Hatfield, Massachusetts, United States
Reviewed 25 October 2014

During my stay here to see my girlfriend graduate I was booted off the bases gateway inn and they booked me with the red roof inn lack land approx 48 hours before my trip. As an active police officer back home one my first orders of business was to ask a local police officer where I should avoid at night...

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1Thank Jason Y
Tivoli, NY
Reviewed 11 September 2014

Since our whole purpose was to see our newly graduated AF Airman as much as possible, we chose to book a hotel as close to the base as possibly. Red Roof Inn Lackland was just down the road from the base, and had a Denny's right next to it, for easy and good meals. The rooms was of the "older"...

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2Thank TheColeFamily
Reviewed 23 August 2014

Its hard to make a stay at an economy motel enjoyable the desk manager James working from 3-11 everyday does just that with a friendly smile excellent demeanor and always willing to help. Its this man that makes this hotel an excellent value.

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Thank DReisd
Reviewed 16 August 2014

I ENJOY MY STAYS HERE AT RED ROOF INN LACKLAND...mostly because everyone here is so friendly. Ms. Anisa, who works the front desk has always made sure my stay here is the best she can provide. And housekeeping is also very nice especially Ms. Shelia, who also makes sure i have everything i need in my room everytime she sees...

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Thank christine c
Reviewed 7 July 2014 via mobile

Stayed there in February of this year and didn't know if I should write this review but hope to help somebody with there decision. I had been a loyal customer of this red roof inn since the early 2000's till this February when we found a CRACK pipe in the restroom told the front desk and the lady acted like...

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2Thank EDDIE V

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
Red Roof Inn San Antonio Lackland, TX is a pet friendly, family friendly hotel next to Lackland Air Force Base (AFB). The hotel is also close to the Alamo, the Alamodome, the River Walk, the Tower of the Americas, Henry B. Gonzalez Convention Center and Hemis Fair Park. Kelly Air Force Base (AFB), Wolff Stadium, St. Mary's University and Our Lady of the Lake University are all within 15 minutes. Red Roof San Antonio Lackland features non-smoking rooms, free continental breakfast, free High Speed Wireless Internet access throughout the building, an outdoor pool, a fitness center on-site, and a coin laundry facility. All rooms feature a microwave & refrigerator, iron & ironing board and in-room coffee. Enjoy our complimentary coffeehouse-style coffee and tea in the lobby. One well-behaved family pet per room is welcome. ... more   less 

Additional Information about Red Roof Inn San Antonio - Lackland

Address: 6861 Highway 90 West, San Antonio, TX 78227
Region: United States > Texas > San Antonio
Price Range: $81 - $104 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Red Roof Inn San Antonio - Lackland 2*
Number of rooms: 156
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Also Known As:
Red Roof Inn Lackland Hotel San Antonio
Lackland Red Roof Inn
San Antonio Red Roof Inn
Red Roof Inn San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Red Roof Inn San Antonio - Lackland staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“2nd floor was quiet”
 of 5 bubbles Pepper65, 22 Sep 2016 | Read review
“There are no great room choices here, the room they moved me too also had roaches.”
  • ROACH CRAWLING ACROSS FACEBOWL
  • ROACH KILLED FROM CRAWLING ON DRESSER COUNTER
  • ROACH ON MY BED
  • DOOR FRAME COMING AWAY FROM THE WALL VERY INSECURE
 of 5 bubbles 504pierr, 19 Sep 2016 | Read review
“the wifi never connected although it showed available”
  • we marked the sheet to see if they changed linens like they said they did.  They did not
  • bathroom door had a
  • bathroom was duct taped at the base
  • threshold of the bathroom (grime and mold) after maid service
  • closer view of the bathroom filth
  • dirt and crumbs on top of the refrigerator before we unpacked
  • inside the microwave, notice the mold/burned top right of picture and not cleaned on the tray
 of 5 bubbles 758anitah, 8 Aug 2016 | Read review
“Rooms closer to the office seemed more quiet”
 of 5 bubbles floridian059, 24 Mar 2016 | Read review
“If you have to stay at this location Inspect your room carefully and bring your own linen and towels not to mention plenty of sanitizer.”
 of 5 bubbles 539bobbyo, 8 Mar 2016 | Read review
5 of 5