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537 S Guadalupe St, Santa Fe, NM 87501-2617
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Room & Suite (10)
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About

#53 of 64 hotels in Santa Fe
Location
Cleanliness
Service
Value
Experience the spirit of our Native American heritage and explore our exquisite Native American art collection. Each of our rooms and suites tastefully reflect elegance and luxury from the spacious bathrooms to our cozy fireplaces, creating a retreat that is sure to provide a restful night's sleep. Enjoy a complimentary breakfast in the morning to fuel a day of adventure and an evening reception while taking in the extraordinary Santa Fe sunset and mountain views.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Hot bath
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Heated pool
Yoga classes
Bar / lounge
Restaurant
Happy hour
Outdoor dining area
Wine / champagne
Vending machine
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Massage
Rooftop terrace
Ski In / Ski Out
24-hour security
Baggage storage
Concierge
Executive lounge access
Gift shop
Non-smoking hotel
Sun deck
ATM on site
Butler service
First aid kit
Dry cleaning
Self-serve laundry
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Fireplace
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Housekeeping
Room service
VIP room facilities
Minibar
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Good to know
HOTEL CLASS
Languages Spoken
English, Spanish
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cindynasiadka wrote a review Oct 2021
Frisco, Texas3 contributions
Review summary 5 ★ 71% 4 ★ 10% 3 ★ 6% 2 ★ 3% 1 ★ 10% 4.3 Very good 30 reviews Reviews Search reviews People often mention Cindy Nasiadka 6 minutes ago on Google 1/5 I had previously visited the hotel and had a great experience about two years ago. So I had no issue booking this hotel again. This time the experience was nothing like the last stay. Check in time is at 4pm. We arrived around 1:30pm hoping to get our room early. No, the room was not available yet and had not been cleaned. We went back out and came back to the hotel at 3pm. Again the room was not cleaned and not available. While I was standing in the lobby several other guests were experiencing the same thing - no the rooms are not available until 4pm. Some people had been waiting in the lobby for several hours. There was an angry group at this point. The front desk woman was rude every time I asked if my room was ready. I was never treated like a guest who paid money, just a nuisance to her. At 4pm all the keys were handed out to a bunch of angry people. Since my room was located in the back building, we had to exit the hotel and re-enter the hotel at the back building. Of course, my new keys were not programmed for the back hotel. Back to the front desk I go to interact with the rude clerk. Second day I was there, the room key would not work at the back building. Apparently it was only programmed for one day. Back to the front desk again to be handled by another rude employee. While there I asked if I could purchase bottled water somewhere since there is none in the room. Nope, no bottle water in the building anywhere. This was a horrible experience mainly because of the staff. Rude and somewhere they were rooted on handing out the room keys at 4pm and not a minute earlier. Of course we could tell our room had been ready prior to 4pm because the maid cart was down at the end of the hall. Horrible hotel due to staff. Never going back
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Date of stay: October 2021
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Jeanne J wrote a review Sep 2021
1 contribution
Location is great as well as a very friendly staff , however, I was disappointed in our room. It was spacious with a nice fireplace but the room was tired. Carpet torn and bathroom in need of repairs. Mold in shower and plaster falling off a piece of the bathroom wall. Absolutely no housekeeping service and we had to ask for fresh towels and tissue, as well as ask them to empty the trash cans. We were there for several days and expected this service for the price. Complimentary breakfast and happy hour were nice as well as their shuttle service. Overall, didn’t enjoy the room or experience. Restaurant was mediocre and also in need of updating, so we only ate there once.
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Date of stay: September 2021Trip type: Travelled as a couple
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NickellFamilyTravel wrote a review Aug 2020
Los Angeles, California2033 contributions674 helpful votes
We were on a road trip and hoping for a few nights in Santa Fe. We got them but there was no glamour. The room was a large two bedroom suite. And it was just tired. Old furniture. Scratched. Old bathrooms. Not impressive. Stayed one night and left
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Date of stay: June 2020Trip type: Travelled with family
2 Helpful votes1 Save1 Repost
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winegirl2 wrote a review Nov 2019
Nelson, New Zealand208 contributions83 helpful votes
I booked the Hacienda at the Hotel Santa Fe because I wanted a small(ish), authentic hotel with an outdoor pool and close, but not in, the main part of town - not easy to find, but all was met with the Hacienda. It is definitely a step up from the main building, but worth the price with the added benefits: beautiful rooms with your own butler service, substantial tasty breakfast on the top deck and a relaxing happy hour. Those are all great and we loved them, but truly what makes this place a stand out is the staff. From check in, housekeeping, pool staff, to any staff member we passed in the hallways, everyone is friendly. We had the absolute best waitstaff woman each morning at breakfast - she was so cheerful, professional and helpful - I like a banana each morning, and one day the whole hotel was out of them - the next day she brought me a whole bunch! On the second day we were there, I was feeling quite woozy (heat + altitude) and a gentleman at the front desk brought me water and checked up on me over an hour, and suggested I purchase chlorophyll to add to my water for the rest of the trip to help - worked a charm. The rooms are tastefully designed, though not huge, but with plenty of towels and nice amenities. If we needed anything, we could call the butler and it arrived quickly. We really enjoyed the pool, though it could get busy and there weren't always enough loungers. It did have plenty of towels and nice cold water available. I really enjoyed the gym with modern machines and free weights. Another bonus is the free shuttle into and back from town. Great not to have to drive in and try and find parking. Super easy and convenient, and again - friendly staff. Overall, a lovely hotel made even better by great staff.
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Date of stay: August 2019
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Room Tip: Upper floors facing the pool or parking are quieter
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1 Helpful vote
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Hotels Rated wrote a review Oct 2019
San Francisco, California290 contributions78 helpful votes
Santa Fe itself is an amazing city, and The Hacienda fits to the city's art filled heritance smoothly. Town of Santa Fe has a strong Native American influence and history, tHE hacienda respects and showcase this rich background through its sophisticated and very cozy decoration, very professional and friendly service. Hotel is walking distance to many attractions and their Club level is definitely way to stay there. Afternoon drinks and snacks by the fire place is amazing. I am sure the city is amazing every season but we were there in winter and it just goes with the whole city's unique architecture. The hotel has been built based on that distinctive architecture which makes it even more desirable.
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Date of stay: December 2018
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2 Helpful votes
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PRICE RANGE
US$195 - US$244 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew MexicoSanta FeDowntown
NUMBER OF ROOMS
35
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Frequently Asked Questions about The Hacienda & Spa
Which popular attractions are close to The Hacienda & Spa?
Nearby attractions include Paseo Pottery (0.2 km), Santa Fe Mountain Adventures (0.3 km), and Santa Fe Farmers Market (0.2 km).
What are some of the property amenities at The Hacienda & Spa?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at The Hacienda & Spa?
Top room amenities include a minibar, air conditioning, and blackout curtains.
What food & drink options are available at The Hacienda & Spa?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at The Hacienda & Spa?
Yes, parking is available to guests.
What are some restaurants close to The Hacienda & Spa?
Conveniently located restaurants include Sage Bakehouse, Amaya Restaurant, and Vinaigrette.
Are there opportunities to exercise at The Hacienda & Spa?
Yes, guests have access to a fitness centre, a heated pool, and yoga classes during their stay.
Is The Hacienda & Spa located near the city centre?
Yes, it is 0.9 km away from the centre of Santa Fe.
Are any cleaning services offered at The Hacienda & Spa?
Yes, dry cleaning and self serve laundry are offered to guests.
Are pets allowed at The Hacienda & Spa?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Hacienda & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.