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Cities of Gold Casino Hotel

100 reviews
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Traveller (7)
Room & Suite (9)
Overview
  • Excellent11%
  • Very good32%
  • Average25%
  • Poor14%
  • Terrible18%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
3.0 Star Hotel
All hotel details
Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Free Cancellation
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Reviews (100)Write a Review
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11 - 15 of 96 reviews
Reviewed 13 June 2017

Checked in to the rooms and an employee was in the room when we got there. Door wasn't open and she had no cleaning supplies with her which was strange. Pulled down the bedding and found numerous hairs in both beds in one of our...More

Thank Jordan W
Response from Debbie K, General Manager at Cities of Gold Casino HotelResponded 15 December 2017

Good Afternoon, Thank you for taking the time to share this review. My name is Debbie. I am the new GM of the Cities of Gold Hotel. I am truly sorry for the challenges you experienced during your last stay in our hotel. I am...More

Reviewed 22 May 2017 via mobile

We have stayed at this hotel for the last three years, and really liked it. Made reservations day before, expressly stated need late check in, put my credit card on file. Arrived, Michael at the counter was rude, once for chking in late, and had...More

Thank Charlene S
Response from Debbie K, General Manager at Cities of Gold Casino HotelResponded 15 December 2017

Good afternoon, My name is Debbie. I am the new GM of the Cities of gold Hotel. I was reading through your response. Please let me apologize for this issues you encountered. We have since your last stay done a lot of improving on our...More

Reviewed 28 April 2017 via mobile

I never write reviews unless something is great. This place deserves this rating though. Customer service terrible. Anytime I asked something they were just plain rude. The room was worse. Filthy carpets, broken furniture, moldy showers, broken refrigerator. The one nice thing was the bed....More

Thank Katie J
Reviewed 6 January 2017

The long wait started since the check in, sooo slow; continued at the restaurant. Terrible service, waited and waited for food and the order was completely messed up and terrible. We booked two non-smoking rooms, our room reeked of cigarette smoke.

1  Thank Godmother E
Reviewed 20 November 2016 via mobile

We have stayed here a couple times before. The rooms are decent, clean and quite. However, we will not be staying here again. The customer service was never great to begin with but now it's just a joke. The 3 days we were there, I...More

1  Thank ss3737
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About
Amenities
Top amenities
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet ( WiFi )
Pool
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Shuttle Bus Service
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Things to do
Restaurant
Bar/Lounge
Casino and Gambling
Pool
Fitness Centre with Gym / Workout Room
Details
Price range
US$69 - US$187 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$69 - US$187 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (7)
Room & Suite (9)
Questions & Answers
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Roger M
5 September 2017|
Answer
Response from Clif C | Reviewed this property |
Don't know ant the pool so you might call and ask. TV in rooms ? Of course ! I think you will find this place a real bargain without having to sacrifice quality or services. Have a good trip ! (Not sure about pet friendly or... More
-1
Votes
westrain
26 May 2016|
AnswerShow all 2 answers
Response from Uncle-AL-and-Co | Reviewed this property |
Im sorry i was not travelling with a pet.
0
Votes
Sheree T
8 July 2015|
AnswerShow all 2 answers
Response from Anthony W | Reviewed this property |
there is no pool, it is a casino based hotel with the main casino across the parking lot. it is nice and clean, they are remodeling and up grading the tv's and cable, some rooms have flat screens and some do not. the... More
0
Votes
Room Tips
"Horrible all around."
Read review
"Stay away in general but if you have to, check your sheets, carpet, bathroom and stay away from room 157."
Read review
"don't expect much"
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"first floor towards the front"
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