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Holiday Inn Express

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238 Reviews from our TripAdvisor Community

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Showing 233: English reviews
Fredericksburg, Texas
Reviewed 26 May 2015

Not easy being an employee in a busy economy hotel over a holiday weekend. Kids running around, more folks in guest rooms than a typical weekend, and breakfast gets hammered. Staff plowed through with smiles and energy. Impressive crew!

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Helpful?
2Thank jmik66
Santa_Fe_HIE_Mgr, Manager at Holiday Inn Express, responded to this review

Dear jmik66, We really appreciate you visiting our property in beautiful Santa Fe, and hope to soon be hosting you back, allowing us to make your stay as enjoyable as it was last time. HIE General Manager

IL
Reviewed 13 May 2015

I recently moved to Santa Fe and stayed here five nights in transition. Staff couldn't have been more helpful, especially Alex, the manager. Clean through out. Very quiet at night. Well maintained breakfast bar.

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Helpful?
3Thank Kay749
Santa_Fe_HIE_Mgr, Manager at Holiday Inn Express, responded to this review

Dear Kay749, We are pleased to hear about your stay and appreciate your comments and loyalty. We sure hope you may continue visiting us or any of our sister properties. Welcome to Santa Fe!

Colorado Springs, Colorado
Reviewed 29 April 2015

We had a clean comfortable room that worked well for our one night stay. The wifi worked well in out room, and there was ample parking. We were in a room on the side of the hotel and noise was not at all a factor. The breakfast was typical for HIE, and the breakfast area was kept clean and well...

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Helpful?
Thank CO719_Traveler
IHGCare, Guest Relations Manager at Holiday Inn Express, responded to this review

Dear CO719_Traveler, I appreciate the kind feedback we receive regarding your recent stay with us. We certainly do our utmost best to make your stay comfortable and pleasant, so we are very pleased to read that you had a commendable stay. Your positive comments makes it all worth our efforts. Your patronage and support to the hotel is very important...

Reviewed 21 April 2015 via mobile

A bit off the freeway. But a nice quiet place to lay down at. The room is comfortable, has a small refrigerator and microwave for your convenience. The bed and pillows were great q no neck or back pain this morning. They offer a small breakfast from 6-9ish. Not that bad food. Great for those fast bites to eat before...

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Helpful?
Thank Ashley W
IHGCare, Guest Relations Manager at Holiday Inn Express, responded to this review

Dear Ashley W, Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. I am very happy that you found the room comfortable. I also appreciate and wish to thank you for the kind comments on the staff. This encourages our team members to work even harder and consistently delight...

Richmond, Texas
Reviewed 7 April 2015

This is an old facility that has been remodeled and somewhat updated. We knew it wasn’t a newer Inn, so we were not surprised at the small bathroom and outside-the-bath dressing area. For the most part everything was fine, although some of the lampshades were frayed. The main complaint is that the “suites” are all on the front so there...

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Helpful?
Thank Dixie M
IHGCare, Guest Relations Manager at Holiday Inn Express, responded to this review

Dear Dixie M, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about our staff and breakfast. However, we’re sorry we fell below your expectation regarding the room amenities and the noise during your stay. We will address these concerns. I assure you...

Atlanta
Reviewed 31 March 2015

Not a big fan of this place - in need of serious upgrades, TLC from the owners. It is very basic and even the area is a little sketch so I can't even talk about the proximity to great shopping, restaurants, etc .Not what I would expect from a charming town like Santa Fe - very basic.

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Thank travelbug73
IHGCare, Guest Relations Manager at Holiday Inn Express, responded to this review

Dear travelbug73, Thank you for taking the time to write your review following your recent stay. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs....

Goodyear, Arizona
Reviewed 31 March 2015

We stayed here last night after booking a room on Hotwire. We were happy with the rate which seemed to be about $20 less than the guy that walked in behind us with a reservation. The room was very clean, with a bigger flat screen tv and free internet. Breakfast was pretty good and they had great coffee. We would...

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Helpful?
Thank Rick H
IHGCare, Guest Relations Manager at Holiday Inn Express, responded to this review

Dear Rick H, Thank you for taking the time to write your review following your recent stay. It is always motivating on our end to receive commendable feedback from our valued guests like you. We are delighted your experience makes you want to come back again and we look forward to your next visit. Sincerely, Connie D Case Manager IHGCare

Reviewed 29 March 2015

Long road from highway 25, Cerillos is a main road with lots of stop lights. Small lobby - front desk staff was excellent. Pool closed, 80 degrees upon arrival, workout room small and unclean. Old, loud rectangle wall air control. Toilet paper hard to reach. Small bathroom. Bed Ok - stay here if you just want a place to sleep.

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Thank Dayna K
IHGCare, Guest Relations Manager at Holiday Inn Express, responded to this review

Dear Dayna K, Thank you for your feedback. We appreciate your kind words regarding our staff. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. It is regrettable you did not enjoy your time in the hotel due to the conditions of the pool and work out...

Minneapolis, Minnesota
Reviewed 29 March 2015

Compared to many/most of the Holiday Inn Express hotels (or other IHG hotels) I have stayed in around the country this was older, not as clean and the exercise room was so cramped I could hardly find a spot to stretch. Looking to make a cup of tea proved to be a challenge in the evening. Unlike some other hotels,...

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Helpful?
1Thank Terry H
IHGCare, Guest Relations Manager at Holiday Inn Express, responded to this review

Dear Terry H, Thank you for taking the time to review our property. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. It is regrettable to hear that you were let down by the room amenities and size of exercise room. Please...

Weston-super-Mare, United Kingdom
Reviewed 28 March 2015

Booked two nights, both were reward nights. Allocated room 310 at the rear of the hotel as there is a busy main road at the front and I asked for a quiet room. The room was large with a queen(?) size bed, large LCD TV, a comfortable easy chair, laptop table with computer style chair. I was impressed by the...

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2Thank GasFromSomerset

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Pool
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Free Breakfast
  • Laundry Service
  • Self-Serve Laundry
  • Business Centre with Internet Access
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express in Santa Fe, NM. We are conveniently located just 4 miles south of the Santa Fe Historic Downtown Plaza. Just exit I-25 at Cerrillos Road, Exit #278. Come and be our guest while you experience Santa Fe's rich cultural diversity, art galleries, museums, shops, Indian Market and many fine restaurants.Each one of our 76 newly remodeled hotel rooms features a microwave and refrigerator, coffee maker, iron and ironing boards and hair dryer. Our beautiful hotel features the new Stay Smart Bedding Collection in all of our rooms that will make your stay restful and relaxing.Be our guest and enjoy our delicious new full Continental breakfast with hot items. We also have a new fitness and business center and an outdoor pool and guest laundry. We are a pet friendly hotel. We also have high-speed wireless Internet.The Holiday Inn Express is a great choice to host your Santa Fe adventure. We are within an hour drive from Taos, Chimayo, casinos and the Eight Northern New Mexico Pueblos! Santa Fe is host of the Loretto Chapel, home of the Miraculous Staircase, oldest house in the United States, San Miguel Mission which is the oldest church in the US, the Georgia O'Keeffe Museum, Palace of the Governors, Saint Francis of Assisi Basilica, the Santa Fe Opera, and many more attractions! ... more   less 

Additional Information about Holiday Inn Express

Address: 3450 Cerrillos Rd, Santa Fe, NM 87507-2905
Region: United States > New Mexico > Santa Fe
Price Range: $145 - $231 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express 2.5*
Number of rooms: 76
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel Santa Fe
Holiday Inn Express Santa Fe
Holiday Inn Santa Fe
Santa Fe Holiday Inn
Hotel Style:
#27 Business Hotel in Santa Fe
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express staff and other travellers.
2 questions
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Lexington, Kentucky
Rochester, New York
over a year ago

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Questions? Get answers from Holiday Inn Express staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We always like top floor - nobody walking and making noise on top of us.”
 of 5 bubbles JiminLewes, 12 Oct 2016 | Read review
“Ask for a room in the rear wing if you must stay here.”
 of 5 bubbles roadtrip78726, 1 Oct 2016 | Read review
“Try to get away from the main road, which can be loud at night”
 of 5 bubbles eldragon, 10 Sep 2016 | Read review
“get a room on upper floor to avoid looking straight into parking lot”
 of 5 bubbles rogerbowman, 28 Aug 2016 | Read review
“Be prepared for tight parking if visiting during prime tourist season”
 of 5 bubbles E147VDmikej, 18 Jul 2016 | Read review
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