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Boston - Saugus, an IHG Hotel

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Traveller (167)
Room & Suite (83)
Dining (28)

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About

#2 of 5 hotels in Saugus
Location
Cleanliness
Service
Value
You are invited to our conveniently located accommodations, allowing patrons easy access to all Saugus has to offer. Our hotel's location allows guests to head south to nearby Boston to see the Red Sox play at Fenway Park or visit the historic sites Boston has to offer. The hotel is also just a short drive to other local attractions such as Salem's Witch City, Theater District, Boston Commons, or Breakheart Reservation. For guests looking to relax on the beach, top destinations include Gloucester Beach and Revere Beach, which are less than 30 minutes away. Corporate travelers can find convenience and comfort in Saugus, MA since our hotel is just an 8-mile drive from Boston Logan International Airport, Downtown Boston, the Hynes Convention Centers and Peabody office parks.Start your day off right with our complimentary hot Express Start Breakfast Bar and be sure to grab one of our signature cinnamon rolls.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Business Centre with Internet Access
Meeting rooms
Parking
Wifi
Breakfast available
Breakfast buffet
Non-smoking hotel
24-hour check-in
24-hour front desk
Self-serve laundry
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Wardrobe / wardrobe
Refrigerator
Cable / satellite TV
Bath / shower
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Good to know
HOTEL CLASS
2.5 of 5 stars
Languages Spoken
English, Spanish
Hotel links
Special Offer:Book Direct & Save with IHG One Rewards

Location

999 Broadway, Saugus, MA 01906-4521
Boston - Saugus, an IHG Hotel
725Reviews14Q+A100Room tips
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fillmap wrote a review 7 Mar
Milwaukee, WI209 contributions111 helpful votes
Pros: Quick check in Above average sleep quality Clean and decently appointed room Breakfast, if you care about that Has a gym Cons: Its odd location, typical along this street, makes it harder to get to and not a lot of parking Low shower pressure
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Date of stay: March 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Lara P wrote a review Aug 2022
United States2 contributions
Hotel's Favourite
Steve was very helpful and kind! Hotel is great! Awesome Customer Service! Steve was also helpful giving me directions. Everything is clean and breakfast is great! Many Thanks! I'm excited about being in a clean room after driving across the country.
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Date of stay: August 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Ty Stubbs, General Manager at Boston - Saugus, an IHG Hotel
Responded 19 Aug 2022
IarapC290FF, We love reading reviews about our team members going above and beyond and are happy to see Steve did that during your most recent stay. I will pass on the feedback to both Steve and the housekeeping team, and look forward to welcoming you again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Nico Samneil Sy Salado wrote a review Feb 2024
Newport, Vermont719 contributions22 helpful votes
If you are an ihg club member and higher, you would feel loved and prestige if you stay here. This franchise/branch has exemplary staffs down from housekeeping especially to front desk. Wouldn’t have known this is an express. I as an silver elite got an upgrade with a hand written note, how sweet it is for the effort. The rooms, gym and breakfast area are so clean! Free parking. No shuttle service to the airport but they do have a taxi service that has a flat rate of $35 and is available 24/7. If i would go back in boston, i would stay again at this hotel.
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Date of stay: February 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Emilio C wrote a review Jul 2023
Pierrefonds-Roxboro, Canada5 contributions3 helpful votes
Stayed in this hotel rom June 23rd to-25th while visiting Boston from Canada. Room and breakfast were ok. We had an issue however,with the sofa bed. The sheet provided in a bag were smelly and did not looked clean. the sofa bed was uncomfortable and there was plenty of bed bugs. We raised the issue to the front desk who referred us to the manager who returned our call a week later after many attempts to reach him.Unfortunately the general manager did not acknowledge the problem or made any attemp to find a suitable solution. We incurred medical expenses on top of frustration. Bottom line: for the price you are paying,go elsewhere as the customer service received is non existant or comparable to a cheap motel.
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from IHG Service, Owner at Boston - Saugus, an IHG Hotel
Responded 17 Jul 2023
Hi 484emilec, We thank you for providing feedback and choosing to stay at our Holiday Inn Express Saugus (Logan Airport). We appreciate you as a valued guest and for choosing IHG Hotels & Resorts as your travel partner. Holiday Inn Express is a great place to rest and recharge between travels, and I'm sorry for the situation. I shared your feedback with the hotel management. I have faith in their resolution to provide superior service. Your business with IHG Hotels & Resorts is appreciated. I hope you consider staying with us again to redeem your confidence. Sincerely, Renz A. Case Manager IHG Hotels & Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Elliot F wrote a review Aug 2022
Voorhees, New Jersey38 contributions43 helpful votes
The good: Well managed, organized and clean. Nice front desk staff. One of the better HIE style breakfast experiences (also very well managed). The not-so-good: Older property, appears to have been purpose-built around the time that Holiday Inn Express was developed (20+ years ago). Hotel could use renovation and updating. But no serious issues. Also this property is in a very busy, commercial urban corridor along U.S. 1 (limited access hwy in this stretch). Hotel is not easily accessed from the northbound side.
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Date of stay: August 2022Trip type: Travelled as a couple
Room Tip: Hotel is not easily accessed from north bound on U.S. Route 1. Long turnaround needed. Follow...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Ty Stubbs, General Manager at Boston - Saugus, an IHG Hotel
Responded 19 Aug 2022
ElliotF780, Thank you for the feedback, and so happy you enjoyed your time with us. We are currently working on updating our rooms with a more modern feel along with the outside of our property. We hope to see you again in the future should your travels bring you back to our area.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Narnia_girl wrote a review Jun 2022
Quincy, Illinois38 contributions22 helpful votes
Overall, our stay at this location was very good. Check-in was quick, our room was excellent and we slept well. The breakfast exceeded our expectations and the staff was very friendly. Our hesitation in recommending this location was the parking lot activity. Every time we were in the parking lot--when we arrived, when we left to get dinner (and returned) and when we departed the next morning, there were always people loitering around and drinking. They seemed to watch our every move. At nine a.m. there were 4 men sitting on the curb just outside the hotel's rear door. They had two six-packs and a bottle of something else. The whole vibe was just sketchy and the parking lot felt that way the entire time we were there. We left and drove to the airport--make sure you leave plenty of time for that. Even though this is an airport location, Boston traffic means a slow drive.
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Date of stay: June 2022
Value
Service
Sleep Quality
Room Tip: Choose a room away from the highway that roars past.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Ty Stubbs, General Manager at Boston - Saugus, an IHG Hotel
Responded 29 Jun 2022
Hello Narnia_girl, We are happy to see that you enjoyed our property here and the team exceeded your expectations. We will work to address the parking lot issues you mentioned. We hope to see you again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Snorkelbear wrote a review May 2022
Jackson, New Hampshire2707 contributions133 helpful votes
First the positives! The young man who checked us in was polite and professional. The breakfast buffet was well stocked and was the first since Covid that included hot food. But, the location felt unsafe. Just walking to our car was uncomfortable. Everything in the room was calculated to meet the bare minimum and still be acceptable. (Smallest toilet I have ever seen in an American hotel.) Even though there are dozens of restaurants around the property, don't plan on just driving to one and then returning to the hotel. Broadway is a divided road, so you will need to rive miles north to turn find an exit to turn around and then drive miles south, exit, re-enter and then return to the hotel. Finally, since the main goal of any hotel is to have a good night sleep. The Holiday Inn FAILS. The walls are so thin that every noise outside or inside the hotel sound like they are in your room. We were on the 3rd floor and could hear people talking in the parking lot below. Spend the extra $25 bucks and pick a better property.
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Date of stay: May 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Boston - Saugus, an IHG Hotel
Responded 30 May 2022
Hello Snorkelbear, Thanks for leaving your review on our property. We will definitely use it to improve our service and facilities. I'm sorry to see you encountered some issues during your time with us, and I have shared your review with our management to ensure we take proper action. Our commitment is always combining a feeling of comfort and happiness with exceptional touch to make you have a delightful stay. We're always thankful to see you have opted for us for your accommodation. I hope we get another chance to show you can do better. Our staff can't wait to serve you again soon. Alejandro G. Case Manager. IHGService.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lorita M wrote a review Oct 2021
1 contribution
I am writing this review because Evan at the front desk was super kind and accommodating. When our TV and phone were not working, he was very helpful. I am so glad he was the person I spoke to at the hotel. I cannot say good enough things about him!
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Date of stay: October 2021
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Ty Stubbs, General Manager at Boston - Saugus, an IHG Hotel
Responded 10 Dec 2021
Loritam578, Thank you so much for your comment about the service offered by Evan, I will be sure he has a printout of this comment. We look forward to welcoming you to the hotel again in the future. Be Well,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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shanica c wrote a review Aug 2021
7 contributions
+1
I booked my hotel online. When I arrived at the hotel it was late. The person behind the desk did not acknowledge me when I arrived. I could not see him when I entered the hotel due to he was sitting in a chair in a corner behind a computer monitor. When he did finally acknowledge me he asked if I just booked my hotel online. I replied yes. He then proceeded to say he didn't know why I booked my hotel so late and I should not have been able to book a room so late. He said this to me several times. He was extremely rude. I was expecting better service especially since I paid $199 for a room that I was only going to be in for about 8 hours. When I got to my hotel room the air conditioner would not turn off. The front desk attendant was so rude I didn't bother calling and have to deal with him again. When I got ready to take a shower. The shower hald mold/mildew on the tiles. There were no towels in the room, only washcloths and hand towels. On the sink was a small bottle of complimentary lotion from the hotel. The lotion had obviously been used by someone else. If I had not already prepaid for my hotel I would have left. This was definitely not worth the money I spent. I travel a lot and have stayed at IHG properties before. This experience has made me reconsider ever staying at an IHG property again.
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Date of stay: August 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Boston - Saugus, an IHG Hotel
Responded 9 Dec 2021
Dear 949shanicac, I appreciate you for sharing your review about your recent stay. I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I apologize for your check in experience, the service of our staff and the mold on the tiles. This is not what we want any of our guests to experience. I have sent you a private message to reaffirm my apologies. I very much hope that you will grant us the opportunity to prove ourselves again. Best Regards, Ben W. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lisa R wrote a review Aug 2021
Seneca Falls, New York70 contributions18 helpful votes
Hotel was clean, breakfast buffet was great! Staff was helpful. We stayed there to go on the Salem Witch Tour and St. Anne's whale watch. Overall we had a great experience there. There is a Walmart right across the street as well which was helpful.
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Date of stay: August 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
S$143 - S$288 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express saugus (logan airport) hotel saugus
LOCATION
United StatesMassachusettsSaugus
NUMBER OF ROOMS
145
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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BOSTON - SAUGUS, AN IHG HOTEL: UPDATED 2024 Reviews, Price Comparison and 206 Photos (MA) - Tripadvisor

Frequently Asked Questions about Boston - Saugus, an IHG Hotel
Which popular attractions are close to Boston - Saugus, an IHG Hotel?
Nearby attractions include Breakheart Reservation (1.1 km), Buffalo Wild Wings (0.5 km), and All In Adventures (1.1 km).
What are some of the property amenities at Boston - Saugus, an IHG Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Boston - Saugus, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Boston - Saugus, an IHG Hotel?
Guests can enjoy free breakfast during their stay.
Is parking available at Boston - Saugus, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Boston - Saugus, an IHG Hotel?
Conveniently located restaurants include Iron Town Diner, Fuddruckers, and Kelly's Roast Beef.
Are there opportunities to exercise at Boston - Saugus, an IHG Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Boston - Saugus, an IHG Hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Boston - Saugus, an IHG Hotel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Boston - Saugus, an IHG Hotel?
Many travellers enjoy visiting Saugus Iron Works (1.4 km) and Former Murray Hotel (5.4 km).