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Springfield Marriott

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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Springfield Marriott
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349 Reviews from our TripAdvisor Community

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Reviewed yesterday NEW

First off, I have stayed at many Marriotts before and this was by far the worst Marriott I have ever stayed in. I paid $275.00 base rate for a Saturday night which was very high in my opinion but it was a Saturday so I guess that was to be expected. For the price I paid, I was expecting a...

Thank Myles L
New York City, New York
Reviewed 3 days ago NEW

We had an excellent stay recently at the Springfield Marriott. The occasion was the 75th birthday of my partner and the hotel could not have been more accommodating. They surprised us with a breakfast coupon and upgraded our room. Both the front desk and restaurant staff were fantastic. And we were impressed with how well the hotel is maintained. Even...

Thank explore with more
Bill H, General Manager at Springfield Marriott, responded to this review

Dear Traveler, Thank you for staying with us for the 75th birthday celebration weekend. I appreciate the nice comments about my team and was pleased to see you visited the Springfield Museums and Student Prince Restaurant. We have a great location and as you indicated a convenient walk to many attractions and restaurant. I appreciate your time and we hope...

Boston, Massachusetts
Reviewed 4 days ago NEW

I was to attend a convention at the Springfield MassMutual Center and called and advised the Marriott front desk that I was going to arrive at the bus station and how show I get to their hotel. I was told it was only 4 blocks and an easy walk. I walked and highly recommend that no one else attempt this....

San Diego, California
Reviewed 1 week ago

I have been coming here for a couple years now. Always November and each time it is a pleasant stay. The staff is outstanding and personable. I also love the view of the river. Even more fantastic when it's snowing.

Thank bobN6078XO
Bill H, General Manager at Springfield Marriott, responded to this review

Dear Traveler, Thank you for staying with us and for providing your feedback. It’s always nice to read comments from our repeat guests. We look forward to your annual visit in November and we will hope for a little snow to enhance the view of the CT River.

Portsmouth, New Hampshire
Reviewed 1 week ago

My husband and I checked in last Wednesday night as our home base for some daytrips to Brimfield's famous May flea market. Victoria welcomed us at the front desk with a big smile and got our stay off on the right foot. She could not have been more helpful and the lobby had a grand vibe! We had a corner...

Thank Alyce M
Bill H, General Manager at Springfield Marriott, responded to this review

Dear Traveler, Thank you for staying with us and for providing your feedback. I appreciate the narrative regarding your stay and thank you for the personal acknowledgement of various team members. Please know that I will share your feedback and thank them for making your stay memorable. I sound like you enjoyed many aspects of your stay and I’m sure...

Reviewed 3 weeks ago via mobile

Just had a horrible experience at this Marriot The Manager could not be less flexible or less accommodating. I understand that hotels have certain policies but such a lack of compassion is rare among humans. The hotel is a great location but.....l The Sheraton across the street was the exact opposite. It's also newer and more modern.

Thank edwardgb
Lisa N, Manager at Springfield Marriott, responded to this review

Good Day, Thank you for your feedback on this Trip Advisor Review. Our goal is to provide all guests with an positive experience and exceptional customer service. I apologize that we fell short of that goal during your stay with us. Your feedback will be share with the appropriate team at the hotel. Please accept our sincere apologize and let...

Reviewed 4 weeks ago via mobile

The room was comfortable and the place was clean. The front staff member was a bit rude and we all shared the same opinion. The parking key never worked - it was only until the last day it was disclosed only one key was registered which wasn't mentioned on day 1 or any of the times we brought to their...

Thank Heyyitsheather
Bill H, General Manager at Springfield Marriott, responded to this review

Dear Traveler, Thank you for providing feedback regarding your stay. I appreciate your comments about the overall cleanliness of your room and the hotel in general. I was disappointed to read your perspective regarding staff service, parking keys and housekeeping related comments. Please accept my apologies for any inconvenience these issues caused. Clearly we have some opportunity areas and I...

Reviewed 12 April 2017 via mobile

My son and I checked into this property at one of the busiest times of the year as there was a big cheering competition that weekend. It didn't prevent from all the staff we encountered give us great service and always with a smile. Kudos to the hospitality we received from all employees of this hotel regardless of how busy...

Thank Mjjjl04
Bill H, General Manager at Springfield Marriott, responded to this review

Dear Traveler, Thank you for staying with us and for posting your feedback. I was pleased to read about the service provided by our team during a busy weekend. I will share your comments with my team and we hope to see you again in the near future.

Belton, South Carolina
Reviewed 11 April 2017

I was on a business trip to Springfield and stayed here for two nights. Once again I found the staff to be friendly and very helpful. The rooms were nice and clean. Although the elevators seemed to be a bit slow on this visit but not intolerable.

Thank Mike B
Bill H, General Manager at Springfield Marriott, responded to this review

Dear Traveler, Thank you for your return visit and for the acknowledgement of our staff and overall cleanliness. I appreciate your feedback and we look forward to your next visit.

Reviewed 2 April 2017 via mobile

I was staying at the hotel with 900 other. We were split getter the Marriott and the Sheraton. The two hotels were able to handle such a large group - Marriott better than the Sheraton but both hotel were necessary. My room was nicely appointed but the bathroom was smallish. Livable but small. You can't go wrong staying at a...

Thank William4932
Bill H, General Manager at Springfield Marriott, responded to this review

Dear Traveler, Thank you for staying with us and for sharing your experience. We enjoyed being one of the host hotels for your group and hope you enjoyed the citywide convention. We look forward to next year’s convention as well.

104 photos of this hotel

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Management photos: Courtesy of the property manager

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04/06/2017 05/06/2017
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  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Paid Wifi
  • Paid Internet
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Springfield Marriott hotel, near I-91 and I-90, is ideal for family vacations, business trips, and leisure travel. This Springfield, MA hotel is located near the Basketball Hall of Fame, Six Flags New England, the Dr. Seuss Memorial, the MassMutual Center, and other attractions. As the premier downtown Springfield, MA hotel, the Springfield Marriott offers 11,000 sq ft of newly renovated meeting space that is perfect for business, weddings, and social events of any size. ... more   less 

Additional Information about Springfield Marriott

Address: 2 Boland Way, Springfield, MA 01115
Region: United States > Massachusetts > Springfield
Price Range: $212 - $452 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Springfield Marriott 3.5*
Number of rooms: 262
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Also Known As:
Marriott Springfield Hotel Springfield
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Questions & Answers

Here's what travellers have asked, with answers from Springfield Marriott staff and other travellers.
3 questions
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Montgomery County, Pennsylvania, United States
11 months ago

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Questions? Get answers from Springfield Marriott staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“choose an alternative hotel”
574mylesl, 22 May 2017 | Read review
“All rooms appear equal”
JJMAYNARD, 19 May 2017 | Read review
“We were in 1401 and had a great view of the downtown.”
74alycem, 15 May 2017 | Read review
“Higher floor room on the river side is nice”
mikebI4825IV, 11 Apr 2017 | Read review
“Best room would be at another hotel”
ECLtravelers, 26 Mar 2017 | Read review
5 of 5
US$144* /night
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