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Just had a horrible experience at this Marriot
The Manager could not be less flexible or less accommodating. I understand that hotels have certain policies but such a lack of compassion is rare among humans. The hotel is a great location but.....l
The Sheraton across...More
Response from Lisa N, Manager at Springfield MarriottResponded 1 May 2017
Thank you for your feedback on this Trip Advisor Review. Our goal is to provide all guests with an positive experience and exceptional customer service. I apologize that we fell short of that goal during your stay with us. Your feedback will be...More
The room was comfortable and the place was clean. The front staff member was a bit rude and we all shared the same opinion. The parking key never worked - it was only until the last day it was disclosed only one key was registered...More
Response from Bill H, General Manager at Springfield MarriottResponded 24 April 2017
Thank you for providing feedback regarding your stay. I appreciate your comments about the overall cleanliness of your room and the hotel in general. I was disappointed to read your perspective regarding staff service, parking keys and housekeeping related comments. Please accept my...More
My son and I checked into this property at one of the busiest times of the year as there was a big cheering competition that weekend. It didn't prevent from all the staff we encountered give us great service and always with a smile. Kudos...More
Response from Bill H, General Manager at Springfield MarriottResponded 14 April 2017
Thank you for staying with us and for posting your feedback. I was pleased to read about the service provided by our team during a busy weekend. I will share your comments with my team and we hope to see you again in...More
I was on a business trip to Springfield and stayed here for two nights. Once again I found the staff to be friendly and very helpful. The rooms were nice and clean. Although the elevators seemed to be a bit slow on this visit but...More
Thank Mike B
Response from Bill H, General Manager at Springfield MarriottResponded 12 April 2017
Thank you for your return visit and for the acknowledgement of our staff and overall cleanliness. I appreciate your feedback and we look forward to your next visit.
I was staying at the hotel with 900 other. We were split getter the Marriott and the Sheraton. The two hotels were able to handle such a large group - Marriott better than the Sheraton but both hotel were necessary.
My room was nicely appointed...More
Response from Bill H, General Manager at Springfield MarriottResponded 7 April 2017
Thank you for staying with us and for sharing your experience. We enjoyed being one of the host hotels for your group and hope you enjoyed the citywide convention. We look forward to next year’s convention as well.
US$155 - US$264 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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The Springfield Marriott is connected to a public parking garage with 1200 spots. The garage is run by a 3rd party and we do charge $17.00 per night per car with unlimited in and out privileges. This is a discounted... More
The Springfield Marriott is connected to a public parking garage with 1200 spots. The garage is run by a 3rd party and we do charge $17.00 per night per car with unlimited in and out privileges. This is a discounted compared to the $30.00 fee the garage would typically charge for a 24 hour time period.
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"Avoid the 'river view' it is really a highway view with the noise that comes with that."