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Radisson Lackawanna Station Hotel Scranton

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960 Reviews from our TripAdvisor Community

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Showing 958: English reviews
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Livingston Manor, New York
Reviewed 4 days ago NEW

Made reservations for their Easter brunch. Arrived there to find the lobby full of people standing in line. Was a mad house. No staff helping with managing or advising customers, buffet tables wee a mess. Never again. Left after waiting 45 minutes .

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Helpful?
Thank Bonnie H
MBK_GM, General Manager at Radisson Lackawanna Station Hotel Scranton, responded to this review

I am very sorry to hear of your disappointment. We had a very successful and wonderful Easter Grand Brunch with great reviews and very satisfied guests. I apologize that was not your experience. On behalf of our entire management team and staff working the event, we hope to see you in the future to show you the true excellent experience...

Canandaigua, New York
HOTEL’S FAVOURITE REVIEW
Reviewed 29 November 2016

If you are into old buildings, visit this one. And plan to spend several hours looking at the details. Spent a couple nights here, based on TA reviews, and came away more impressed than we thought we might! Room was clean, quiet and comfy. LOTS of food options, accommodating staff, and relaxing at good value. We had special requests that...

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Helpful?
Thank Jim O
About Hotel's Favourite Review
MBK_GM, General Manager at Radisson Lackawanna Station Hotel Scranton, responded to this review

While we enjoyed reading your review of our new renovations, we are actually most excited to read the review regarding the wonderful hospitality of the staff. Hospitality is what we are in the business for and our staff takes great pride in their thoughtful service. Comments like yours motivate them to excel even further; thank you! Now that we have...

Elizabeth, New Jersey
Reviewed 5 days ago NEW

This hotel is beautiful!! Originally a train station built in 1908 sends you back in time when you walk in. The architecture is amazing and retains a lot of its original artifacts(clocks, waiting benches, fountains and ceilings) Rooms are very clean and some have balconies that overlook an indoor atrium. There is a restaurant (Carmines) and a bar (Trax) located...

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Helpful?
Thank chetndeb
Reviewed 1 week ago NEWvia mobile

What a horrible experience. The establishment was poorly staffed and rude. The Food and Drink Director was surprisingly combative, non helpful, and repetitive. Easter Brunch was a  huge disappointment! . Our family of 13 had reservations for Easter brunch in the afternoon. We arrived on time and eager to eat. The hostess told us that they were running behind schedule....

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Helpful?
Thank aslivinski1
Katie C, Manager at Radisson Lackawanna Station Hotel Scranton, responded to this review

Thank you for taking the time to review your recent dining experience in Carmen's 2.0. We are truly sorry that your experience did not meet your expectations, as we strive to provide top notch service to all of our guests. Our culinary team is exploring ways that we can improve our holiday brunch experience for future events and we hope...

Trumbull, Connecticut
Reviewed 1 week ago

We stayed here after a tour of the University of Scranton and couldn't have been more pleased! It's an old train station so the place is beautiful. Conveniently, there's a bar/restaurant in the hotel - the bartenders were friendly and the prices reasonable.The room was spacious and clean - we were very impressed with the room size. And they offer...

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Thank Olliet822
Franklin, United States
Reviewed 1 week ago

Review collected in partnership with Radisson Hotels
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Thank nancyjv2017
Shavertown, Pennsylvania
Reviewed 1 week ago

As Mother of the Bride, all I can say is "Thank you Radisson". Our room was superior and perfect. The venue was exceptional. Food, drinks and everything else surpassed my best vision for my daughter's wedding. Did I say "Thank you" Courtney and all involved? It was wonderful!

Review collected in partnership with Radisson Hotels
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Thank romanccc
Dunmore, Pennsylvania
Reviewed 2 weeks ago

Great stay.. great food..staff was friendly.. rooms were very clean- conveniently located to all the city has to offer- I would recommend this hotel to any out of town guests that need lodging. It is an old train station. That has been converted to a hotel & it really was exciting learning about all of its history.

Review collected in partnership with Radisson Hotels
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Thank Dana B
Schenectady, New York
Reviewed 2 weeks ago

I loved staying at the Lackawanna Station Hotel: good food, comfortable room and bed, nice staff, and a beautiful place to stay. The Lackawanna Historical Society, on the Univ. of Scranton campus, is one block away, and it was well worth visiting there. The cable choices were rather limited though.

Review collected in partnership with Radisson Hotels
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Thank terrymC5299DK
Valley Stream, NY
Reviewed 2 weeks ago

Review collected in partnership with Radisson Hotels
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Thank NikkiValleyStream

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Amenities

Highlights
  • Bar/Lounge
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
Official Description (provided by the hotel)
Beautifully restored former D.L.& W rail station. Designed by Kenneth Murchison and dedicated by President Truesdale in 1908, this neo-classical French Renaissance structure is the gem of Scranton boasting 146 renovated guest rooms along with Carmen's 2.0 Restaurant, Trax Bar & Grille, and elegantly appointed modern Banquet and Event space. We also offer freshly brewed coffee along with 10 wines by-the-glass, specialty Italian desserts, and pastries in our Station Cafe located in the Grand Lobby. Our distinctively professional and qualified staff proudly offer a 24-hour Fitness Center, 24-hour Business Center, 24-Hour Security, Free in-room high speed wireless, and complimentary airport shuttle to/from Scranton/Wilkes Barre International Airport. ... more   less 

Additional Information about Radisson Lackawanna Station Hotel Scranton

Address: 700 Lackawanna Ave, Scranton, PA 18503-1705
Region: United States > Pennsylvania > Scranton
Price Range: $148 - $278 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Radisson Lackawanna Station Hotel Scranton 3.5*
Number of rooms: 146
Reservation Options:
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Also Known As:
Radisson Scranton
Scranton Radisson
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Questions & Answers

Here's what travellers have asked, with answers from Radisson Lackawanna Station Hotel Scranton staff and other travellers.
5 questions
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8 months ago
Scranton, Pennsylvania
over a year ago
Waltham, Massachusetts
over a year ago

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Questions? Get answers from Radisson Lackawanna Station Hotel Scranton staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a corner room on the 2nd floor, scenic view, spacious.”
Kettlemom, 28 Mar 2017 | Read review
“You hear the piano everywhere and the staff does not seem to monitor the lobby.”
rosey967, 21 Mar 2017 | Read review
“Upper floors offer interesting view of main level below”
MurphyM95, 18 Mar 2017 | Read review
“Our room with a King size bed and a sofa was great. It also had a refrigerator, sink and microwave.”
kmeier2017, 3 Mar 2017 | Read review
“Can't offer any!!”
cumberlandlady, 28 Dec 2016 | Read review
5 of 5