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BEST WESTERN Pony Soldier Inn & Suites

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BEST WESTERN Pony Soldier Inn & Suites
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1,121 Reviews from our TripAdvisor Community

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Showing 1,021: English reviews
Houston, Texas
Reviewed yesterday NEW

We stayed in the family suite for one night. Although this is an older hotel, it has been well kept (NOTE - there is no elevator). The dining area is separate of the main property which is nice because there is much more room to spread out. If you're a light sleeper, keep in mind that this hotel I next...

Review collected in partnership with Best Western
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Thank Joshua F
bay area, ca
Reviewed 6 days ago NEW

We really enjoyed our stay here. As BW diamond members, this was the only property that offered any of the amenities associated with that level of membership. They upgraded us to a one bedroom suite which was a great size and had two bathrooms. The room itself was clean and well appointed. We also enjoyed the location as it was...

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Helpful?
Thank chipnchair
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Greetings, and thank you for your recent visit. It was our pleasure upgrading you to our suite and I’m happy cleanliness and ambiance are words you would use to describe it. We completed many interior and exterior updates this past year. We strive to make staying effortless and that begins with our easy location, express check-out and great service. We...

Brantford, Canada
Reviewed 1 week ago NEW

Yes you read that right. We paid for the upgraded suite. Our first night there, Dec. 30th we were awaken but some rude and noisy people above us at about midnight. After about 20 mins, my wife called the front desk, there reply was "we have some ear plugs if you'd like them"????? Are you serious! $139.00/night room that is...

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Thank John C
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Greetings! Thank you for taking the time to write such a thorough review and explaining your rating. I am so sorry you experienced excessive noise both evenings you were here. This is not a normal experience for our hotel and I can completely understand your frustration. In situations like this, our team will do everything possible to contain the disturbance....

Reviewed 1 week ago

We were making a return trip home to Pennsylvania from California and decided that Flagstaff would make for a convenient stopping point as we wanted to visit the Painted Desert and Petrified Forest. We picked a Best Western as we had a good experience in West Covina. Our Flagstaff stay was even better. The hotel staff was very welcoming. The...

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Thank Y5776WFmaryw
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Sounds like a fun trip! Thank you for the generous review with highlights of our location, complimentary breakfast and friendly service. Based on our own experiences when we travel, we know how important it is to be surrounded by sincere and friendly people when on vacation. Therefore, we choose people that are genuinely caring and kind. I hope you enjoyed...

Avondale, Arizona
Reviewed 1 week ago

Very nice trip. I really enjoyed everything the hotel offered. Very comfortable. And I appreciate them honoring our military service members. I look forward to using this hotel for any other visits to flagstaff.

Review collected in partnership with Best Western
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1Thank 435indiam
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Thank you! We’re honored to host military families and offering a discount is the least we can do. We appreciate the acknowledgement. We look forward to being your go-to hotel in beautiful Flagstaff. Please let me know if there is anything I can ever assist with. Safe travels! Best, Scott, GM

Saint Louis, Missouri
Reviewed 1 week ago

I was only there for only one night. as a stop over to the airport. The room was clean and comfortable, The staff was It's not a place to stay long term but not bad for a night or two, It's off hwy 66. It's about 10 minutes to the small airport in Flagstaff.

Review collected in partnership with Best Western
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Thank martynstl
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Thanks for taking the time recommend us! Glad we could provide a great night’s rest during your stopover and our location was convenient to the airport. We hope to see you again next time and remember the most competitive rates are always found when booking directly with Best Western Pony Soldier. Happy travels! Best, Scott, GM

Tempe, Arizona
Reviewed 2 weeks ago

Check in was quick and efficient. Snow removal around the side entrance could have been better. We have actually stayed here many times. On this occasion stayed in one of the king bedroom suites. This is a two room suite with a sofa sleeper in one side and king bed in the other. There are two bathrooms. Almost everything was...

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1Thank C H
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Season’s Greetings! Thank you for being a valued guest of Best Western Pony Soldier. I’m glad you appreciated our many new features. We’ve completed exterior and interior updates. Your constructive feedback will be reviewed for and solutions implemented. We want to earn the ‘very good’ rating next time your travels bring you to Flagstaff. Happy New Year! Best, Scott, GM

Farmington, United States
Reviewed 2 weeks ago

I appreciate the staff and the clean rooms. Breakfast was hot and delicious. It was very cold in Flagstaff, however, the motel was warm and the bed was firm not too soft. I enjoyed my stay and will more than likely once again if in Flagstaff, AZ.

Review collected in partnership with Best Western
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Thank Stanley K
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

It looks like we’ve won another loyal guest! Thank you for taking the time to share your experience. Our complimentary hot breakfast is always a hit with guests and I’m glad you enjoyed it too. We look forward to your return. Remember, the best rates are always found when booking direct. Happy New Year! Best, Scott, GM

Phoenix, Arizona
Reviewed 2 weeks ago

At first, I didn't know what to expect with this hotel being so near the train tracks and appearing a bit dated from the outside. The front desk agent was very friendly and accommodating, the room was extremely clean and beds were super comfy. Location is convenient to all that Flagstaff has to offer. We didn't have time for breakfast,...

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Thank C-in-AZ
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Thank you for taking the time to recommend Best Western Pony Soldier. We focus on making the experience great by being genuine with our service and offering excellent amenities. The beds are new! Please don’t hesitate to ask for assistance with luggage next time. We’re glad to help. And plan to stay for breakfast; it’s a guest favorite! Enjoy the...

Singapore, Singapore
Reviewed 3 weeks ago

The hotel is close to train tracks and we could hear trains running through the day and night from our room. Fortunately, we were very tired from our travels and were still able to sleep despite the noise. However, in the early morning, we were woken up by children playing with snow in the parking space downstairs despite staying on...

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Helpful?
Thank elleol
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Thank you for your recent stay. If kids playing in the snow was what we lost stars for, it’s alright with us this time. It’s starting to look a lot like Christmas here! That being said, I appreciated the positive feedback about our breakfast buffet, comfortable rooms and friendly service. Noise is not something we get a lot of comments...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access

Additional Information about BEST WESTERN Pony Soldier Inn & Suites

Address: 3030 E Route 66, Flagstaff, AZ 86004-3936
Region: United States > Arizona > Flagstaff
Price Range: $107 - $219 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Pony Soldier Inn & Suites 2.5*
Number of rooms: 75
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Also Known As:
Best Western Pony Soldier Hotel Flagstaff
Best Western Flagstaff
Best Western Hotel Flagstaff
Hotel Style:
#8 Business Hotel in Flagstaff
#14 Romantic Hotel in Flagstaff
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Pony Soldier Inn & Suites staff and other travellers.
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Questions? Get answers from BEST WESTERN Pony Soldier Inn & Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Closer to the rear away from the train track and noise of the train.”
 of 5 bubbles 806JohnC806, 9 Jan 2017 | Read review
“Arrive early for good parking spot.”
 of 5 bubbles rhondal984, 14 Dec 2016 | Read review
“If you have a mobility issue - don't take a room on the second floor - no elevators”
 of 5 bubbles GBishome, 7 Oct 2016 | Read review
“Stay on the top floor and away from the road/rail.”
 of 5 bubbles josiep495, 26 Sep 2016 | Read review
“Ask for non-smoking room with fridge and window facing east, giving you a pretty view of Route 66 and the railroad.”
 of 5 bubbles gregbV5698NM, 28 Jul 2016 | Read review
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