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BEST WESTERN Pony Soldier Inn & Suites

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BEST WESTERN Pony Soldier Inn & Suites
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1,121 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN Pony Soldier Inn & Suites
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Showing 1,021: English reviews
Bakersfield, California
Reviewed 4 weeks ago

We usually stay at Best Western Plus but couldn't find one in Flagstaff that surprised us. The room was a bit snug with two people and luggage but since we only wanted a place to sleep was not a problem. The room was clean, odor free with comfy beds. Breakfast was good with scrambled eggs, sausage and various breads etc....

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Helpful?
Thank zanpris
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Greetings, and thank you for taking the time to give your perspective to other travelers! I’m so pleased we provided you the comfortable night’s rest Best Western is known for. Glad you enjoyed the breakfast buffet as well. We completely remodeled dining room last year and added items to the buffet. And luckily, we get mostly sunny days here! But,...

Madera, California
Reviewed 4 weeks ago

The staff is friendly and knowledgeable, the breakfast was delightful. The enclosed heated to is nice. We enjoyed our stay. Check-in and check-out were very easy. We would stay here again, it is a good stopping off point for our route home from Tucson.

Review collected in partnership with Best Western
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Helpful?
Thank corkyg02
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Greetings, and thank you for taking time to review! A welcoming staff is always a good place to start towards an awesome stay, but I’m glad to hear you enjoyed everything else as well! Our heated indoor pool is a nice treat this time of year! We hope to see you again the next time you’re in Flagstaff. Happy Holidays!...

Denver, Colorado
Reviewed 4 weeks ago

Stayed at this hotel in late November. Friendly and helpful staff. Room was clean and well supplied. Beds are comfortable. The breakfast area is in a building next door to the hotel which is a bit inconvenient for individuals who are handicapped, especially in the winter months when snow and ice accummulate. However, the staff does a good job of...

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Helpful?
Thank Rhonda L
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Thank you for staying with us and leaving valuable feedback. So glad to know that you enjoyed the comfortable night’s rest and cleanliness we’re known for. If you ever need assistance with our breakfast buffet or anything else, we’d be happy to help in any way we can. We’re glad to know you feel inspired to return! Enjoy the holidays!...

Madisonville, Tennessee
Reviewed 4 December 2016

The building was very noisy, could hear neighbors and road traffic all night long. The room was very cramped. The room was clean and looked like it had been updated. Breakfast area is in the building next to the hotel and is actually a large space. If in the area again I would pay a couple more dollars to stay...

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Helpful?
Thank Manama0401
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

As we pride ourselves on creating a memorable experience, it’s disappointing to hear we fell short. While it’s not a common issue, occasionally noisy neighbors can be burdensome and I apologize that you experienced this while staying with us. Please don’t hesitate to give us a call down at the front desk so that we can send someone to quiet...

Reviewed 4 December 2016 via mobile

I was asked by a survey thru TripAdvisor/BW to write a review. It wasnt posted, but now they have my address and sending junk mail weekly. Other than that we were thrilled with our booking agent thru TP and our stay at BW. I started calling hotels while on the road and was told we were too big for 1...

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Helpful?
Thank Maegan P
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Greetings, and thank you for your review. The family suite is an excellent option for our guests looking for a little more space to spread out in, and I’m glad you found it to your liking. Thank you for choosing Best Western Pony Soldier and please thank your travel agent for the recommendation. We look forward to seeing you again...

Reviewed 1 December 2016 via mobile

The hotel was dirty, the beds old, there was only a thin blanket on the bed. Breakfast was ok not great and the restaurant we went to ear there had disgusting food worse I have had in years. I wouldn't recommend this place to anyone. Only thing I can compliment them for is a nice. Dog park.

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Helpful?
Thank Muffin1949
Management response:

Thank you for your feedback. We work hard to not only meet but exceed guest expectations and it’s always a disappointment to hear when we’ve missed the mark. I can assure you this is not the normal standard for our hotel. We would like the opportunity to win back your loyalty. Please give me a call directly when booking with...

Surrey, Canada
Reviewed 29 November 2016 via mobile

This is a clean BW with a great price point and a very good full breakfast included. Rooms appear to be older but redone and very clean. Beds are not that comfortable but may have just been my room. If you want to head to historical down town you will need to drive but a good economy for those stopping...

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Helpful?
Thank Qtown71
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Great feedback! We’re delighted to hear you stayed and found the Pony Soldier worthy of a recommendation. It sounds like your room was clean, breakfast was good and the staff showed warm responsiveness. I’m surprised to hear we only earned a three-star satisfaction rating! I know that some mistake the hotel rating system for an opulence scale, but it is...

Reviewed 27 November 2016

Not exactly the Ritz but our experience was very good. Clean rooms, lovely staff, decent breakfast, everyone willing to help with any requests. Location not bad, not in the little town itself, but just a few miles down the road from the historic downtown.

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Helpful?
Thank lindalee m
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Thanks so much for supporting our efforts here on TripAdvisor. Your comments will surely be helpful to those looking for comfortable, cozy accommodations with an eager to please staff. Please come and visit beautiful Flagstaff again soon! Best, Scott, GM

Eugene, United States
Reviewed 26 November 2016

traveling to New Mexico this was the best stay and the most comfortable and affordable place to stay. great rooms and great Breakfast quite and the staff was always very helpful.I love this place. rail road was across the street but did not hear it.

Review collected in partnership with Best Western
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Helpful?
Thank Norman S
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

We have a genuinely caring team here which I am proud to lead. I’m happy to report that this was the sentiment that carried through to you - and that we made your ‘best of’ list. Please come and visit again soon. Enjoy the season! Best, Scott, GM

Madera, United States
Reviewed 25 November 2016

Hotel was very nice, Breakfast was good. Room was comfortable and close to an exit which makes it easier for my husband. Only problem was a glitch in the Bestwestern site, kept telling me all the hotels were booked so I had to call instead of booking online. I would stay there again.

Review collected in partnership with Best Western
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Helpful?
Thank Tome M
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Thank you for the helpful feedback! I’m glad to hear our property warranted a great rating. With all the delicious options our breakfast is a hit with guests! I am looking into your feedback about our website and appreciate you bringing that to my attention. We look forward to your return. In the meantime - safe travels! Best, Scott, GM

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access

Additional Information about BEST WESTERN Pony Soldier Inn & Suites

Address: 3030 E Route 66, Flagstaff, AZ 86004-3936
Region: United States > Arizona > Flagstaff
Price Range: $107 - $219 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Pony Soldier Inn & Suites 2.5*
Number of rooms: 75
Reservation Options:
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Also Known As:
Best Western Pony Soldier Hotel Flagstaff
Best Western Flagstaff
Best Western Hotel Flagstaff
Hotel Style:
#8 Business Hotel in Flagstaff
#14 Romantic Hotel in Flagstaff
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Pony Soldier Inn & Suites staff and other travellers.
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Questions? Get answers from BEST WESTERN Pony Soldier Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Closer to the rear away from the train track and noise of the train.”
 of 5 bubbles 806JohnC806, 9 Jan 2017 | Read review
“Arrive early for good parking spot.”
 of 5 bubbles rhondal984, 14 Dec 2016 | Read review
“If you have a mobility issue - don't take a room on the second floor - no elevators”
 of 5 bubbles GBishome, 7 Oct 2016 | Read review
“Stay on the top floor and away from the road/rail.”
 of 5 bubbles josiep495, 26 Sep 2016 | Read review
“Ask for non-smoking room with fridge and window facing east, giving you a pretty view of Route 66 and the railroad.”
 of 5 bubbles gregbV5698NM, 28 Jul 2016 | Read review
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