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Embassy Suites by Hilton Flagstaff

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1,303 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Flagstaff
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Showing 1,274: English reviews
Texas
Reviewed 4 July 2015

We have stayed in Flagstaff 2 other times en route to Vegas on a road trip and had horrible experiences at other hotels. Decided to give Flagstaff another try and booked what Tripadvisor had as the #1 hotel at the time of booking (mid May). We booked the 2 room, 2 queen premium snack. The difference between this room and...

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Helpful?
2Thank Samantha S
ESGM F, General Manager at Embassy Suites by Hilton Flagstaff, responded to this review

Samantha S, Thank you for taking the time to provide feedback about your recent stay. I am sorry to hear about the issues you had with your premium room. All of our premium rooms offer snacks and drinks as well as a Keurig coffee machine. I truly apologize that you had to talk to several people before receiving your premium...

Okinawa
Reviewed 2 July 2015

First rate humble hotel. We were greeted by warm front desk staff who not only knew everything about town, but knew what to expect for people heading to Havasupai Falls. All of the front desk staff engaged with us to speed our check in. Other guests we give similar great service. My husband nibbled popcorn that was fresh and free...

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Helpful?
Thank Doc-R-in-northcounty
ESGM F, General Manager at Embassy Suites by Hilton Flagstaff, responded to this review

Doc-R-in-northcounty, Thank you so much for providing feedback about your recent stay. I am so happy to hear you enjoyed your stay and that our great staff was able to take care of you so well. I will pass on your compliments to our team, they really enjoy hearing from our incredible guests! We are looking forward to seeing you...

Flagstaff
Reviewed 2 July 2015

We stayed at the Embassy Suites in Flagstaff because they are normally a very classy hotel. But the room seemed overpriced, the front desk staff didn't seem to care about our stay, even when we brought up an issue, and the hotel is adjacent to a vacant building that brings some transient people. Not comfortable leaving our car there or...

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Helpful?
2Thank Valerie G
ESGM F, General Manager at Embassy Suites by Hilton Flagstaff, responded to this review

Valerie G, Thank you for taking the time to provide feedback about your recent stay. I am so sorry to hear you did not enjoy your stay and I am especially upset that you felt the front desk did not care when you brought to their attention an issue. We pride ourselves on our great customer service, and I am...

Utila, Honduras
Reviewed 2 July 2015

We had a suite which had nice views and was clean and no problem. Nice location next to NAU. Close to restaurants. The room was, however, very small, as was the pool. Just didn't feel like an Embassy Suite. Nothing bad, nothing exciting.

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Helpful?
Thank ColibriSMA
ESGM F, General Manager at Embassy Suites by Hilton Flagstaff, responded to this review

ColibriSMA, Thank you for taking the time to provide feedback about your recent stay. I am happy to hear you enjoyed your stay. We definitely are different from the "normal" Embassy Suites as we take great pride in having more of a mountain lodge feel to go with our location. We look forward to seeing you again the next time...

Reviewed 1 July 2015

Arrived early on the train, and was met by John at the hotel desk. He, honestly, provided the best customer service I have ever encountered at a hotel. My daughter is starting at NAU so our family will be staying at the Embassy Suites quite a bit. The breakfasts and happy hours are wonderful and the service staff is amazing!

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Helpful?
Thank Mommyrobin
ESGM F, General Manager at Embassy Suites by Hilton Flagstaff, responded to this review

Mommyrobin, Thank you so much for taking the time to provide feedback about your recent stay. I am so happy to hear you enjoyed your stay and that we were able to get you into your room so early. I will definitely pass on your compliments to John, he is such an important part of our team and I am...

Jacksonville, Florida
Reviewed 30 June 2015

Felt welcome from the moment we arrived; two room suite was a relief as we had been on the road for a week and needed some space. Actually cancelled our reservations in Sedona the next day when we were advised that touring the Grand Canyon and taking in Sedona on the same day was too much. Staying an additional day...

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Helpful?
Thank Travelgal0886
ESGM F, General Manager at Embassy Suites by Hilton Flagstaff, responded to this review

Travelgal0886, Thank you for taking the time to provide feedback about your recent stay. I am so happy to hear you enjoyed your stay, especially the made to order breakfast and evening reception. I will pass on your compliments to our team! We look forward to seeing you again the next time you are in Flagstaff! Justin Clark General Manager

glasgow
Reviewed 30 June 2015

I emailed the hotel twice, once when I booked a few months ago and then again the day before we arrived,to inform them that we would be late in getting to the hotel. The deputy manager acknowledged my email and assured us that our room would be kept for us. After arriving at 01.00am, we waited 15 minutes for someone...

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4Thank jeannief
ESGM F, General Manager at Embassy Suites by Hilton Flagstaff, responded to this review

JeannieF, Thank you for taking the time to give us feedback about your recent stay. I am so sorry for the experience you encountered at our property. I apologize that we did not have a room for you upon arrival in the early morning hours. We pride ourselves on excellent service and what you experienced was not our normal WOW...

Sacramento,CA, United States
Reviewed 29 June 2015

I was charged more that agreed to in order to store baggage at the hotel until 6pm. I was charged $160 instead of $80. I was told the additional charge was because the hotel did not have someone to clean the room that late.

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1Thank Clifford F
ESGM F, General Manager at Embassy Suites by Hilton Flagstaff, responded to this review

Clifford F, Thank you for taking the time to provide feedback about your recent stay. I am so sorry that your experience changed due to a poor check out. There was definitely an internal miscommunication when you checkout and you should not have been charged more then the agreed amount to receive a late checkout. We have credited the extra...

Jacksonville, Florida
Reviewed 28 June 2015 via mobile

This is a great hotel. With friendly staff and great rooms. Hotel was renovated recently and the lobby is wonderful and inviting. Great place to stay while in Flagstaff on your way to the Grand Canyon. The drive on highway 64 back and fort is amazing

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Thank Alex D
ESGM F, General Manager at Embassy Suites by Hilton Flagstaff, responded to this review

Alex D, Thank you so much for providing feedback about your recent stay. I am so happy to hear you enjoyed your stay, I am glad your family enjoyed the Grand Canyon! We look forward to seeing you again the next time you are in Flagstaff! Justin Clark General Manager

Charlotte, North Carolina
Reviewed 28 June 2015

We travelled here with a large group and had reserved five rooms. One of the rooms had no air conditioning when we arrived after 9pm for check in. This had to have been known prior to check in - did the previous guests not complain about the 90 degree heat? The hotel's solution? A box fan and the advice to...

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Helpful?
1Thank Nightowl_RN
ESGM F, General Manager at Embassy Suites by Hilton Flagstaff, responded to this review

Nightowl_RN, Thank you for taking the time to provide feedback about your recent stay. I am so sorry to hear of the problems you had with the A/C in your room and not receiving the linens you requested. We pride ourselves on our high guest service levels and I apologize that you did not receive that same service. I hope...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the gateway of Northern Arizona--Flagstaff and the Embassy Suites Flagstaff. Our All Suite Flagstaff hotel is close to all Northern AZ attractions like the Grand Canyon, Arizona Snowbowl, Lowell Observatory and much more. Enjoy our free cooked to order breakfast and the Evening Reception with complimentary drinks and snacks. ... more   less 

Additional Information about Embassy Suites by Hilton Flagstaff

Address: 706 S Milton Rd, Flagstaff, AZ 86001-6301
Region: United States > Arizona > Flagstaff
Price Range: $195 - $392 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Flagstaff 3.5*
Number of rooms: 119
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Expedia, Booking.com, Orbitz, Priceline, Odigeo, Travelocity and Hotels.com so you can book your Embassy Suites by Hilton Flagstaff reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Flagstaff Hotel Flagstaff
Flagstaff Embassy Suites
Hotel Style:
#5 Business Hotel in Flagstaff
#7 Romantic Hotel in Flagstaff
#9 Family Hotel in Flagstaff
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Flagstaff staff and other travellers.
11 questions
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Questions? Get answers from Embassy Suites by Hilton Flagstaff staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We like the top floor. We had a nice view of the mountains!”
 of 5 bubbles HappytrailsTucsonAZ, 12 Nov 2016 | Read review
“We were overlooking the car park so it was nice and quiet”
 of 5 bubbles elizabethcJ3332XG, 15 Oct 2016 | Read review
“Make sure that you talk to the hotel staff if the room smells smoky/moist/cigary.”
 of 5 bubbles DaShahs, 15 Sep 2016 | Read review
“Not sure you would get one for the price”
 of 5 bubbles KiddyBoy, 30 Aug 2016 | Read review
“upper floor in back”
 of 5 bubbles rogerbowman, 28 Aug 2016 | Read review
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