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The Royal Hawaiian, a Luxury Collection Resort

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#16 of 84 Hotels in Honolulu
Certificate of Excellence
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The Royal Hawaiian, a Luxury Collection Resort
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3,503 Reviews from our TripAdvisor Community

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There are newer reviews for The Royal Hawaiian, a Luxury Collection Resort
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Showing 2,745: English reviews
TORONTO
Reviewed 3 September 2014

Last April I stayed three nights at the Royal Hawaiian in Honolulu. The Royal Hawaiian is a venerable old luxury hotel operated under the umbrella of Starwood. I had $523.00 stolen from my room. I travelled by myself and had no guests to the room. I complained to a man named Sam who was supposed to be head of hotel...

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5Thank glassmanTORONTO
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear glassmanTORONTO, Thank you for sharing your concerns regarding your stay with us last April. We apologize that our security team did not provide the detailed and thorough investigation that is common procedure for reports such as the one you shared. In such circumstances, an investigation would occur as part of our procedural steps to either locating the item(s) or...

San Francisco, California
Reviewed 3 September 2014

The Royal Hawaiian, part of Starwood's Luxury Collection sits on one of the most highly sought after beaches on the island of Oahu. This iconic and now historic hotel opened in the 1920's and is now one of the most famous properties in Waikiki. The Royal was fully renovated in 2008-2009 but long overdue for another facelift, although nothing slated...

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7Thank ocGlobetraveler
Kailua, Hawaii
Reviewed 2 September 2014

Just wanted to say a quick thank you and acknowledge the amazing valet parking staff at this resort! They are very professional, friendly, responsible and welcoming. They even remembered my daughters name! Thank you.

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Thank Catherine4290
New York City, New York
Reviewed 2 September 2014

We are going to echo what many people say about this property that it is a great location. It truly is. However, this is not a 5 star property. The service level and room quality are more akin to a standard Sheraton/Hilton. We do appreciate that it is on Waikiki beach but the management and staff we believe treat it...

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2Thank jb871911
Sydney, Australia
Reviewed 1 September 2014 via mobile

We have stayed here many times in the past & have been to Hawaii around 40 times over 30 years. I hate to be critical of one of my very favorite hotels BUT though the royal is a great hotel it needs to lift its game in several areas. 1. Check in is terrible , we stood in a line...

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7Thank BigWayneD
Garfield, New Jersey
Reviewed 1 September 2014

The hotel is situated in the heart of Waikiki beach, all of the major department stores, and the strip for night-life. The service was "The Best!!", the room was amazing, and the food was spectacular. I rate this hotel 5 stars all the way.

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Thank JHK3078
Denver, Colorado
Reviewed 31 August 2014

For most hotels in the Waikiki area, the frenetic buzz on the streets seem to follow you right into the lobby...but this has to be one of the the most loveliest and tranquil places in Waikiki. Whether you're staying at the RH for business or leisure (been there for both purposes), the staff take care of you. Some folks may...

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Thank Ellie D
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear Ellie D, We're delighted to hear that you enjoyed a exceptional stays with us here at The Royal over the years. Thank you for taking the time to share your lovely remarks for our excellent service and historic charm. We look forward to welcoming you back again in November. Warmest aloha,

Reviewed 31 August 2014 via mobile

I have stayed here twice in the last 3 years. It is impeccable. Truly an escape! At Christmas you come back to find little gifts on your bed. Best Mai Tai's I have ever had! Wouldn't stay anywhere else in Waikiki. The restaurant is exceptional and the staff friendly and helpful

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Thank BJWeave
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear BJWeave, Thank you so very much for sharing your lovely comments regarding your experiences with us at The Royal Hawaiian. It's always such a joy to hear from our guests and to know that our little touches make all the difference in cultivating memorable experiences. We look forward to welcoming you back for many years to come. Warmest aloha,

Scottsdale, AZ
Reviewed 31 August 2014

We recently spent four wonderful nights at the "Pink Lady". Everything was better than we expected. All of the employees were very friendly and helpful. The Mai Tai Bar was great and Kui Wright did a super job at the bar. For breakfast, the Surf Lanai Restaurant employees were all very attentive and the food was delicious. We highly recommend...

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Thank airforcecolonel
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear airforcecolonel, It was truly our pleasure to welcome you to The Royal for your anniversary celebration. Thank you for sharing your kind remarks for our ambassadors, especially Kui who is truly an extraordinary member of our team. We hope to have the wonderful opportunity to welcome you back again. Warmest aloha,

Hilo, Hawaii
Reviewed 29 August 2014

Besides being in about the best location on Waikiki, the Royal Hawaiian has expansive, tranquil grounds and the best service I have experienced at a hotel in a long time. My husband is in a wheelchair and from the bell hops who greeted us on arrival to one of the staff who walked us down the drive and showed us...

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Thank hilohonu
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear hilohonu, Thank you so much for taking the time to share your wonderful comments regarding your recent stay with us at The Royal Hawaiian, a Luxury Collection Resort. We are truly grateful for your kind words and we are also so delighted to hear that our team provide you and your husband with an exceptional experience. Monica is such...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Pool
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Built in 1927, the iconic Royal Hawaiian, a Luxury Collection Resort, ushered in a new era of luxurious resort travel to Hawaii. Situated in the heart of Waikiki, the hotel offers cultural activities, gold standard signature concierge service, valet parking, doctors-on-call, florist, currency exchange service, Japanese concierge, laundry and dry cleaning, dining service and world-class restaurants and bars, wireless internet access in rooms and all public areas, multi-lingual staff, 24-hour room service, business center, and beach and pool services. ... more   less 

Additional Information about The Royal Hawaiian, a Luxury Collection Resort

Address: 2259 Kalakaua Avenue, Honolulu, Oahu, HI 96815-2515
Region: United States > Hawaii > Oahu > Honolulu
Price Range: $530 - $1,009 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Royal Hawaiian, a Luxury Collection Resort 5*
Number of rooms: 528
Reservation Options:
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Also Known As:
The Royal Hawaiian, a Luxury Collection Hotel Honolulu
Royal Hawaiian Honolulu
The Royal Hawaiian, a Luxury Collection Resort Honolulu, Hawaii
Hotel Style:
#6 Top resorts Hotel in Honolulu
#7 Spa Hotel in Honolulu
#8 On the Beach Hotel in Honolulu
#9 Romantic Hotel in Honolulu
#9 Luxury Hotel in Honolulu
#16 Family Hotel in Honolulu
#18 Business Hotel in Honolulu
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Hawaiian, a Luxury Collection Resort staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you really want a water facing room it might be best to stay in the tower vs the original building.”
 of 5 bubbles FranC224, 27 Mar 2017 | Read review
“We have stayed only in the beach tower. It was wonderful to see the RH reInstated the continental breakfast, and cocktail hour . We appreciated the new tower security door. The staff at the RH truly cares, and it's always nice to see friendly faces when we return. ”
 of 5 bubbles Grambb, 25 Mar 2017 | Read review
“Decorated in Old Hawaii Style. Small bathrooms, even in suites. 1 sink. Great shower!”
 of 5 bubbles CraigLazz, 22 Mar 2017 | Read review
“Stay in the Tower getting an oceanfront room. It is worth the extra cost to have the view and breakfast and daily Happy Hour included. ”
 of 5 bubbles 863denisek, 20 Mar 2017 | Read review
“Nice place I just did not understand why a roll away bed was sitting in the hall for four days but other than than very nice.”
 of 5 bubbles terrygG3893QC, 20 Mar 2017 | Read review
5 of 5