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The New Otani Kaimana Beach Hotel

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Traveller (724)
Room & Suite (388)
Dining (68)
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Overview
  • Excellent44%
  • Very good39%
  • Average11%
  • Poor5%
  • Terrible1%
Travellers talk about
“hau tree”(116 reviews)
“kapiolani park”(80 reviews)
“minute walk”(70 reviews)
AMENITIES
Free Wifi
Parking
Air Conditioning
Beachfront
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
All hotel details
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Rooms
1 Jul2 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,024)
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824 results
Traveller rating
355
309
96
51
13
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LanguageEnglish
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355
309
96
51
13
Show reviews that mention
All reviewshau treekapiolani parkminute walksans souci beachdiamond headocean frontwaikiki skylinewrap around balconyprivate beachquiet end of waikikiquiet sidequiet hotelconvenience storehomeless peoplerooms are smallbeach matsmain waikiki
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1 - 5 of 824 reviews
Reviewed 2 days ago

This hotel is a bit out of the way but as we were on a budget we didnt mind Upon arrival they asked if we wanted to upgrage to a sea view room, we looked at the room first and instantly decided to upgrade -...More

Thank L8177ETalisonb
Reviewed 3 days ago

This small hotel is a jewel at the base of Diamond Head. The hotel is not fancy but offers one of the best locations in all of Waikiki. There are two excellent restaurants on property. One on the beach, The Hau Tree Lanai and the...More

Thank Renee C
Reviewed 4 days ago

i had stayed at this hotel 33 years ago and shared a small room with a friend. We loved the view from the restaurant and the beach and the area near Diamond Head on the outskirts of Waikiki so away from the hustle. This time...More

Thank nshier
Reviewed 4 days ago

This place is ancient and the rooms and overall facility show it. If you're looking for a budget option it could work, but honestly avoid if at all possible. There are plenty of better value options than this.More

Thank nathan l
Response from ArleneManager, Director of Sales at The New Otani Kaimana Beach HotelResponded 3 days ago

Aloha Nathan, Thank you for taking the time review our hotel and express our comments. Our hotel rooms have all been renovated and we are still in the process of renovating public areas inside and out. We value your comments and will look into the...More

Reviewed 5 days ago via mobile

I truly enjoyed my stay at this hotel! I paid for a moderate room (the smallest) and upon check in we were upgraded to a bigger room with a beautiful mountain view! We had no issues , until our 2nd to last day there when...More

Thank Jan'Tel H
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Beachfront
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Children Activities (Kid / Family Friendly)
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Banquet Room
Self-Serve Laundry
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$186 - US$335 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Spa Hotel in Honolulu
#17 On the Beach Hotel in Honolulu
#19 Business Hotel in Honolulu
#24 Family Hotel in Honolulu
#34 Romantic Hotel in Honolulu
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$186 - US$335 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Spa Hotel in Honolulu
#17 On the Beach Hotel in Honolulu
#19 Business Hotel in Honolulu
#24 Family Hotel in Honolulu
#34 Romantic Hotel in Honolulu
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (724)
Room & Suite (388)
Dining (68)
Pool & Beach (43)
Amenities (14)
Family and Play Areas (3)
Questions & Answers
Ask a question
Djw34285
21 May 2018|
AnswerShow all 3 answers
Response from amoamore | Reviewed this property |
i believe the deluxe is larger. it appears that the website is currently using the same photo for both room types. i know the larger room has space for bed, small table with 2 chairs, small couch and bureau with TV on top
0
Votes
freedom06
We stayed at this hitel at the same time as you. As a white woman an an East Indian man we felt we were treated not as well as the other guests who wee predominantly Japanese. We had several happy hours and lunches at the bar over our ten day stay. The first time we sat at a table Lori appeared to be there alone and looked very tired and unenthusiastic. Yet she could never do enough for us. What we saw over several days was that she was run off her feet making all the drinks, while three waiters would stand there doing nothing, just watching. The volume of drinks for the restauraunt and the bar was too much for one person. So the fact that you went to the bar meant it was going to be her responsibility. Also people wanting lunch food to then take to the beach went to the bar as we did. Lori as very cooperative, giving us a box to put it in when it was ready. The first day Lori was off duty my husband went to the bar to order lunch. They told him he could not take it to the beach. He asked for the manager saying he felt he was being treated differently as I had no problem getting food for the beach. We were hotel guests and other restaurants were a mile away. We did not want to change to come in for lunch. We also were told the manager would get back to us.....never heard. We had no knots and the housekeeping and bell hop staff were great.
19 January 2018|
Answer
Response from Djw34285 |
This should be in the review section, not the Q and A
1
Vote
Room Tips
"choose a sea view!"
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"Any room is fine as it is located in the quiet end of Waikiki, at the bottom of Diamond Head."
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"try the corner rooms overlooking the park and the ocean"
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"Metered street prkg, free from 6pm-10am. Get 10% off coupon (non-booze) for on-site Russell's Convenience..."
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