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Ala Moana Hotel by Mantra

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#53 of 84 Hotels in Honolulu
GreenLeadersSilver level
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Ala Moana Hotel by Mantra
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2,091 Reviews from our TripAdvisor Community

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Honolulu, Hawaii
Reviewed 3 days ago NEW

Overall good hotel. But the new system really messed up the late check out I had on all the rooms I booked (3 suites) This caused a security guard and the manager to go to 2 of the 3 rooms and give them half an hour to pack and checkout but already had late check out. Only to go to...

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Helpful?
1Thank 223charityw
AMHGM, Manager at Ala Moana Hotel by Mantra, responded to this review

We appreciate your feedback and would like to sincerely apologize for the difficulties and inconvenience you experienced with your recent visit with us. We are installing a new system and we regret that this does pose inconveniences for our guests I would like you to know that we take our customer complaints seriously and we are working hard to overcome...

Waianae, Hawaii
Reviewed 3 days ago NEW

We stayed here to prep for proms back to back. I love the location and convenience of being right next to the mall. It would be nice if there was earlier check in avail without penalty to pay another day. And check out at early afternoon like 1p so stays are almost 24hrs.

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Helpful?
Thank reylinep
AMHGM, Manager at Ala Moana Hotel by Mantra, responded to this review

Mahalo for the feedback on check in and out times and we look forward to hosting you soon. We are grateful for the support of our Kama'aina guests. Many locals find the Ala Moana Hotel to be the perfect base to enjoy a staycation (and maybe get a bit of shopping in too!) and yet near enough to enjoy the...

Hilo, Hawaii
Reviewed 4 days ago NEW

I stayed for 2 nights and enjoyed the stay thanks to the hotel's proximity to world's largest open-air mall and the excellent Ala Moana Beach park. Even though there are countless restaurants near by, we opted to have Dim Sum lunch in their Chinese restaurant and dinner in their steakhouse. I am glad that we did. Great food, nice ambience,...

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Helpful?
Thank I-Li C
AMHGM, Manager at Ala Moana Hotel by Mantra, responded to this review

Mahalo for the kind words and we look forward to hosting you soon. Shopping, sun, fun and a convenient place to serve a base for exploring the wonders and delights of our beautiful Island. And speaking of shopping more shopping and dining possibilities are opening soon - so hurry back to explore! Warmest Aloha and Ā hui hou kākou

Waikoloa, Hawaii
Reviewed 4 days ago NEW

I love the location of the hotel. Room definitely needs better cleaning and preventive maintenance. Upon arrival found sticky object in front of the refrigerator, hairs on the bathroom floors and shower curtain dirty. Bathroom had a musty smell. Bed linens stained.

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Helpful?
Thank judysP5740EG
AMHGM, Manager at Ala Moana Hotel by Mantra, responded to this review

Mahalo for staying with us and we apologize for the lapse which we will discuss at our Housekeeping meeting this morning. We appreciate the feedback because it is through your caring concern that we improve and live up to the standards all our valued guests deserve. Mahalo nui loa Warmest Aloha and Ā hui hou kākou

Waipahu
Reviewed 4 days ago NEW

Enjoy booking rooms at the Ala Moana. We purchased the 1 bedroom junior suite. Located on the 25th or 26th floor if I recall. Phone in room didn't have a housekeeping button instead it was for the bell boy. So called front desk and they got housekeeping to do the bedding for the pull out sofa.

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Helpful?
Thank Lcfuji
AMHGM, Manager at Ala Moana Hotel by Mantra, responded to this review

Mahalo for staying with us and for the valuable feedback on the phone which we will address; hurry back soon. Warmest Aloha and Ā hui hou kākou

Pahoa
Reviewed 4 days ago NEW

Spent 3 nights and 4 days here during Easter Weekend. It was perfect for my family, as we were constantly on the go. It is the perfect business hotel. The room was just right, nothing fancy. The staff were helpful and kind. The pool is average, but the location is perfect. Husband could stay in the room while the daughter...

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Helpful?
Thank Makalei
AMHGM, Manager at Ala Moana Hotel by Mantra, responded to this review

Mahalo for the kind words and we look forward to hosting you soon. Shopping, sun, fun and a convenient place to serve a base for exploring the wonders and delights of our beautiful Island - hurry back soon. Warmest Aloha and Ā hui hou kākou

Tustin, California
Reviewed 4 days ago NEW

This hotel has a great location, comfortable rooms, Starbucks in the lobby, ABC store with a great selection of food, drinks, sundries and gifts and some good restaurant/bar options. A short walk away is the Ala Moana mall with great shopping and dining. The convention center is also very close. The front desk experience is very poor-you may or may...

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Helpful?
Thank kristinm888
AMHGM, Manager at Ala Moana Hotel by Mantra, responded to this review

We appreciate the feedback you provided regarding your recent visit with us and extend our sincerest apologies for the treatment received from our front desk personnel. That type of behavior to our valued guests will not be disregarded by any means. Your comments will only help us find solutions to inconsistencies in the service you experienced….and, we will get better....

Estoril, Portugal
Reviewed 4 days ago NEW

We've stayed at the Ala Moana on 3 different occasions, it is a very convenient location with access to Ala Moana shopping mall. It is not a glitzy hotel , but still a very decent, confortable and clean hotel , and there's Ala Moana beach park across the road if you feel like bathing in the warm pacific water. Had...

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Helpful?
Thank meslara
AMHGM, Manager at Ala Moana Hotel by Mantra, responded to this review

Three occasions, you are ohana. Mahalo for the kind words and we look forward to hosting you soon. Shopping, sun, fun and a convenient place to serve a base for exploring the wonders and delights of our beautiful Island - hurry back soon! Warmest Aloha and Ā hui hou kākou (Until we meet again)

Lihue, Hawaii
Reviewed 4 days ago NEW

So hard to find CARING workers!!!!! Front desk personnel was without feeling!! I've been a firefighter for 31 years and I constantly remind "my" crew that safety and patient care should be high on our list as well as courteous , respectful, caring and integrity also when treating folks that we respond to...some of the front desk personnel might be...

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Helpful?
1Thank Steven D
AMHGM, Manager at Ala Moana Hotel by Mantra, responded to this review

We appreciate your feedback and would like to sincerely apologize for the absence of aloha we will discuss your experience and use your feedback to improve. Mahalo for allowing us to host you. We hope to someday earn back your confidence trust with a future visit. Mahalo nui loa Warmest Aloha and Ā hui hou kākou

Wahiawa, Hawaii
Reviewed 5 days ago NEW

Fairly Average, staff was very friendly...but I had to hobble inside to find a cart for our stuff (I say hobble because I was in a medical boot) before anyone acknowledged we needed help, we had almost completely unpacked our vehicle before I went looking for a cart.....so 3-5 mins had passed and again I had to go looking for...

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Helpful?
Thank kngreen32017
AMHGM, Manager at Ala Moana Hotel by Mantra, responded to this review

We apologize for the lapse in bell service but we fervently hope you enjoyed your experience at the Ball. Mahalo for allowing us to host you and please hurry back soon! Warmest Aloha and Ā hui hou kākou

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Ala Moana Hotel by Mantra

Address: 410 Atkinson Drive, Honolulu, Oahu, HI 96814-4730
Region: United States > Hawaii > Oahu > Honolulu
Price Range: $246 - $407 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ala Moana Hotel by Mantra 3*
Number of rooms: 1169
Reservation Options:
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Also Known As:
Ala Moana Hotel By Mantra Honolulu, Hawaii
Hotel Ala Moana
Ala Moana Honolulu
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Questions & Answers

Here's what travellers have asked, with answers from Ala Moana Hotel by Mantra staff and other travellers.
41 questions
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Los Angeles, California
10 months ago
Victoria, Canada
Singapore, Singapore
2 months ago
San Rafael, California
7 months ago
Coloado Springs, United States
9 months ago

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Questions? Get answers from Ala Moana Hotel by Mantra staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean view rooms are awesome”
meslara, 20 Apr 2017 | Read review
“Don't bother. Save yourself the heartache and the money.”
AnnDoyle1958, 12 Apr 2017 | Read review
“The Kona Tower is the lesser expensive of the two towers. However, you still have a view of the beach and partially of Waikiki.”
DMUH, 1 Apr 2017 | Read review
“Keep your receipts!”
MrGodzilla, 31 Mar 2017 | Read review
“I do not recommend Kona Tower Rooms...Smaller, not safe for children!!! Sliding door opens as to balcony, that's not there! Railing only!”
LewisW7, 28 Mar 2017 | Read review
5 of 5