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Aqua Aloha Surf Waikiki

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Aqua Aloha Surf Waikiki
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1,593 Reviews from our TripAdvisor Community

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Showing 1,339: English reviews
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Irving, Texas
Reviewed 4 days ago NEW

The staff were very helpful, the room was clean. The prices are good (comparatively), Breakfast options were more Asian than Western, located away from the hustle and bustle of the town, the beach is about Five minutes walking.

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Helpful?
1Thank Ahmed M
AA H, General Manager at Aqua Aloha Surf Waikiki, responded to this review

Aloha and thank you for sharing your review, Ahmed. We are delighted you enjoyed our clean accommodations, ideal location and that you received excellent service from our helpful staff. We appreciate your kind words and hope to welcome you back again soon. Mahalo!

London
HOTEL’S FAVOURITE REVIEW
Reviewed 26 January 2017 via mobile

We have just got back from 7 nights at this fabulous hotel. A really central location, with everything you need within walking distance. Staff were really helpful and nothing was too much trouble for them. From lending us an adaptor to giving us beach chairs (rather than paying $30 per day EACH every day on the beach). We were a...

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Helpful?
Thank Debbiesxx
About Hotel's Favourite Review
AlohaSurfHotelMgr, General Manager at Aqua Aloha Surf Waikiki, responded to this review

Aloha "Debbiesxx", Mahalo for staying with us here at the Aloha Surf. I am glad that you enjoyed your time with us and your visit to Waikiki. I appreciate your comment about our beach chairs. Beach Chairs and Towels are a great amenity for our guests. We look forward to welcoming you back again soon. Mahalo and Aloha Tim Clark...

Reviewed 5 days ago NEWvia mobile

Excellent Hotel, The room was well appointed and the staff helpful. Located in a great part of town out of the hustle and bustle of the main street. Easy and convenient for the beach the freeway and close to everything. Highly recommended.

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Helpful?
Thank Leon B
AA H, General Manager at Aqua Aloha Surf Waikiki, responded to this review

Aloha and thank you very much for your review and recommendation, Leon. We are thrilled you had an excellent stay with us! We are pleased to hear you enjoyed our ideal location and received excellent service from our friendly and helpful staff. We appreciate you taking a moment to share the wonderful details of your stay with us and we...

Deltona, Florida
Reviewed 1 week ago via mobile

This hotel could use a bit of customer service. It seems that unless you are Chinese they don't treat you very well or respectfully. They also tend to quickly dismiss any issues you might have. Staff seems quite clueless as well, every question asked required a collective check to get a response. If you have breakfast here be warned the...

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Helpful?
1Thank ace0022
AA H, General Manager at Aqua Aloha Surf Waikiki, responded to this review

Aloha Ace, and thank you for sharing your recent experience. We're delighted to hear you enjoyed our ideal location but are disappointed to hear about the aspects of your stay that were less than acceptable, especially the lack of quality customer service. We strive to share the aloha spirit with all of our guests and are sad this was not...

Vernon, Canada
Reviewed 1 week ago

Cons: Our room was NOTHING as advertised, (much smaller than pictured), patched up holes in walls etc. "Free" breakfast was greasy scrambled eggs (not fully cooked), greasy noodles, greasy rice, $18/day, whether you eat it or not. Everything old/out-dated, in disrepair, old noisy air conditioner, underground parking NOT nice ($25/night), stale old vehicles/motorcycles/bicycles collecting dust in parking area... terrible. A...

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Helpful?
Thank AdeleGorovenko
AA H, General Manager at Aqua Aloha Surf Waikiki, responded to this review

Aloha Adele, and thank you for sharing your review. We are delighted to hear you received excellent service from our friendly staff. We appreciate your valuable feedback, and are very sorry that your recent accommodations were not as updated as you had hoped. We will be sure to share your review with our leadership team for careful consideration. We hope...

Prague
Reviewed 1 week ago

We stayed twice in this hotel during our trip to Hawaii - at the beginning and at the end of our stay. The rooms are nice, very clean. For the second stay they gave us free upgrade of our room. which was very nice and the room was so much better - very spacious, nicely decorated, with a kitchenette. The...

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Helpful?
Thank Silvie K
AA H, General Manager at Aqua Aloha Surf Waikiki, responded to this review

Aloha Silvie and thank you for sharing your review. We're delighted to hear you enjoyed our spacious and clean accommodations, upgrade and our ideal location. We are disappointed to hear about the aspects of your stay that were less than acceptable, especially your breakfast experience and the lack of quality customer service you received. We strive to share the aloha...

Mamaroneck, NY
Reviewed 2 weeks ago

There are so few affordable buffets in Waikiki - we thought we had lucked out for dinner at $15.95 off the front lobby. NOT - ABSOLUTELY AWLFUL. Food was barely warm, most was crunchy/dry/overcooked/or mushy. Do not eat here.

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Helpful?
Thank KahluaGirl
AA H, General Manager at Aqua Aloha Surf Waikiki, responded to this review

Aloha and thank you for taking the time to review your recent experience. We are very sorry to hear that the food from the dinner buffet was less than exceptional. We greatly appreciate your feedback and have shared it with our Food and Beverage Director and the rest of our staff so this will not happen again. We hope to...

Reviewed 2 weeks ago via mobile

Is it the Ritz? No. But the rooms are clean, the beds are comfortable, the breakfast buffet is plentiful, and it's steps away from all of the action. What more do you want in a hotel? I'm not the type to spend all day at the hotel. If you are, you may not like this place. If you are like...

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Helpful?
2Thank Karen S
AA H, General Manager at Aqua Aloha Surf Waikiki, responded to this review

Aloha Karen and thank you very much for sharing your recent experience. We're pleased to hear you had a wonderful stay, enjoyed our ideal location and accommodations. We appreciate your positive feedback and hope to welcome you back again soon. Mahalo!

Happy Valley-Goose Bay, Canada
Reviewed 3 weeks ago

Overall, I was very satisfied with my stay. The rooms were comfortable, roomy, and clean. I felt the staff was friendly and helpful. The location was excellent and you are in walking distance from the beach, many fabulous restaurants, and shopping. The only complaint I would have is that I wasn't crazy about the breakfast there. I found the quality...

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Helpful?
Thank GabbyM08
HM S, General Manager at Aqua Aloha Surf Waikiki, responded to this review

Thank you very much for your review, Gabby. We're pleased to hear you enjoyed our fantastic location, comfortable and clean accommodations and were well taken care of by our wonderful staff. We appreciate your valuable feedback and will be sure to share it with our team as we are always striving to improve the guest experience. It will be great...

Armstrong, Canada
Reviewed 3 weeks ago

While everyone was very helpful we were a bit dissappointed that the rooms hadn't really been updated since our last visit. (had been told then they would all be.) Breakfast was included and there was lots of it but it was obviously catering to the Asian visitors. It is close to everything and we had a great break.

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Helpful?
Thank Pauline O
AquaAston H, General Manager at Aqua Aloha Surf Waikiki, responded to this review

Aloha Pauline and thank you for sharing your review. We are so happy to hear you enjoyed your stay and received excellent service from our staff. We appreciate your feedback, and are very sorry that your recent accommodations were not as updated as you had hoped. We will be sure to share your review with our leadership team for careful...

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Deluxe Partial City View Room With Balcony (20)
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Amenities

Highlights
  • Free Internet
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Public Wifi
Services
  • Shuttle Bus Service
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Aqua Aloha Surf Waikiki, one of Waikiki's most popular hotels, is a boutique hotel located 2 blocks to the beach and steps from world class dining and shopping. The large, open air lobby connects to a fitness area and Internet cafe as well as a relaxing pool area with cabanas and barbeque grill lit by tiki torches every evening. Continental breakfast is served complimentary daily for bookings made directly through Aqua. With our hospitality fee, Aqua Aloha Surf allows guests to enjoy many hotel services and activities without having to incur miscellaneous charges. These amenities include WiFi Interent throughout the hotel and in guest rooms, DVDNow (Unlimited movies & PS3 games), Beach Towels and Chair rentals, Waikiki Shuttle Service, Daily Newspaper, In Room Coffee, In Room Safe, Local & Toll-Free Calls, Water in Lobby, and a Weekly Manager's Reception. In addition, Aloha Aqua Surf guest rooms offer AquaBLISS pillow top beds, LCD TV's, mini-refrigerator, a microwave, coffeemaker and safe. Select accommodations offer views of the magical Koolau Mountain range and Ala Wai Golf Course. Self Parking is $25 daily. Note: Oversized vehicles will not fit in the hotel parking garage. If you have what you believe may be an oversized vehicle, please call the hotel to confirm whether the garage can accommodate the vehicle. ... more   less 

Additional Information about Aqua Aloha Surf Waikiki

Address: 444 Kanekapolei Street, Honolulu, Oahu, HI 96815-3099
Region: United States > Hawaii > Oahu > Honolulu
Price Range: $195 - $314 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Aqua Aloha Surf Waikiki 2.5*
Number of rooms: 202
Reservation Options:
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Also Known As:
Aqua Aloha Surf Waikiki Hotel Honolulu
Aqua Aloha Surf Honolulu
Aloha Surf Hotel
Aqua Aloha Surf Hotel
Aqua Aloha Surf Waikiki Honolulu, Hawaii
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Questions & Answers

Here's what travellers have asked, with answers from Aqua Aloha Surf Waikiki staff and other travellers.
31 questions
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Questions? Get answers from Aqua Aloha Surf Waikiki staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for rooms with city view”
 of 5 bubbles ahmedmH6570NC, 22 Mar 2017 | Read review
“upgrade to rooms with a lanai”
 of 5 bubbles 805amyt, 2 Feb 2017 | Read review
“Join the club for the room upgrade. Ask for the rooms with the higher numbers they have a better view..”
 of 5 bubbles pamelalU2469CJ, 2 Feb 2017 | Read review
“Don't get a city view u r literally watching people in their apartments”
 of 5 bubbles 344antonm, 29 Jan 2017 | Read review
“Go as high as possible, away from street noise.”
 of 5 bubbles davidsX3424TW, 29 Jan 2017 | Read review
5 of 5