Surprising quiet location close to restaurants. The pool area does NOT have any umbrellas so it does get kinda hot even in October. The Hilton Honors $10.00 credit does NOT cover your in-restaurant breakfast charges. The restaurant has very LIMITED seating due to a staffing shortage. The food is good and the employees are nice. Can't say anything good or bad about the hotel staff because our interaction was limited. The room was clean and had plenty of towels.
This is a review of the amazingly talented receptionist who took my call while I was following up on a reservation I made online. Her name was Tessa. She was incredibly kind efficient and professional. She demonstrated all of the amazing client experience qualities I’ve come to know and appreciate from Hilton hotels. It isn’t often that you speak to someone on the phone who exudes a brands promise so affectively as Tessa did. My daughter who was born in Hawaii 17 years ago and is returning to the island at the beginning of August to explore the land she was born in, makes this trip so special to us. Tessa was able to capture the sentiment of that special trip and Taylor her language and her tone on the call to one of empathy and excitement for us. It made us feel like we were talking to a friend and not a business. So special in a world where technology can seem to replace that human connection, Tessa exemplifies how wonderful customer service can be. Thank you Tessa. Jessica and Bella…
Great location, friendly staff. Room was a bit on the small side and didn’t like the TV at 90 degrees to the bed. The balcony was handy. One lift wasn’t working which made getting to the room a bit slow sometimes, but not a biggie. The pool chairs needed repairing or replacing. Handy ice machine. Maria our room attendant was lovely and did a great job. Would stay here again at $200 - $250 a night but the rate for next Nov 2023 is close to $500 so will look elsewhere.
We had the best housekeeper she was very on point, very thoughtful and very clean, her name is Mira. She did thoughtful things that we noticed once we returned to our room from a long day, she would leave us thoughtful notes!!
Good room condition by Beverly! And good position near waikiki beach, delicious foods (international food market is just across the road) and shops. It was great and wonderful time to stay for my honeymoon:)
The hotel is very clean and service was exceptional. Centrally located to everything in Waikiki. The happy hour at the pool was great. Mai Tais were excellent. Will definitely stay here again. Staff were friendly and very helpful as well.
We like the Hilton brand. This hotel was centrally located for walking around Waikiki. We did not have car rental. The resort fee and room taxes added $80 to our nightly rate. We had daily housekeeping and it was well done. There is no room service at this hotel. There is a restaurant and tuck shop in the lobby. The room itself had a mini fridge, coffee maker and microwave. We chose the partial city view and were on 16th floor. Our balcony overlooked the parkade across the street if you looked down but if you looked across you could see the ocean between two other hotel towers, so partial ocean view, still nice to see the ocean in the morning with surfers and swimmers out early. Of course in Nov when we were there it got dark early so no ocean view by the time we returned in evening of course. We thought we would use the balcony more but the sun beat in. When we did eat on the outside balcony table a few pigeons and small birds arrived quickly to the balcony railing and we didn't want to be feeding them, but if you just sat out on the balcony there were no birds. The pool had children there each morning we went to lay out on the chaises. There's bottle refill, sun lotion and bar on 3rd floor. Happy hour at the pool is 3-6pm but the aft we went it had rained and the chairs at the bar were occupied and rest of chairs wet so we went to the lobby restaurant for drinks at their happy hour same time.…
Service was perfect especially housekeeping by Irene. View was spectacular. Fun pool table on floor 3. Haven’t played in 20 years. Good bar. Good selection of spirits beer and wine. Drinks served quickly.
Housekeeping services was fantastic! Michelle did a great job of keeping the room spotless and sanitized. Room had a small fridge perfect for storing papayas, pineapples and dragon fruit we bought from the farmers market. Internet was good enough for us - we didn't spend much time in the room. Lanai from the city view rooms faced Hilton lanais and other hotel lanais. Coffee service in the lobby is spotty. Overall a great room with great housekeeping services.
Centrally located in Waikiki. Staff are tremendously helpful. From the bellboy, reception and room attendants/cleaners are to be mentioned. Special mention to a lady attendant named Josie who was in the foyer doing her dusting. She adviced good restaurants , where to go shopping, where to take a ride and going out of her way even best places to tour. Thank you for all the info. Rooms were properly cleaned and towels etc always replenished. Pool and gym were very handy.