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Moana Surfrider, A Westin Resort & Spa

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#25 of 84 Hotels in Honolulu
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Moana Surfrider, A Westin Resort & Spa
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4,899 Reviews from our TripAdvisor Community

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There are newer reviews for Moana Surfrider, A Westin Resort & Spa
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Showing 3,672: English reviews
San Francisco
Reviewed 11 November 2013

We arrived at the Moana Surfrider after spending five nights at another Westin property, the Princeville Westin in Kauai. We had such opposite experiences at these two properties it's hard to believe they both bear the Westin name. Everything we loved about the Moana Surfrider - the staff, location, our room, our 15 minute checkin, our comfy Heavenly bed, a...

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Helpful?
Thank SFTripper
Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Thank you for sharing your thoughts with us. We are delighted to hear how pleasant your recent stay was here at the Moana Surfrider, A Westin Resort & Spa. As you may know, we were the first hotel built in Waikiki and we try to remind our guests of a simpler time with our porte cochere rocking chairs and...

Canada
Reviewed 11 November 2013

We were to stay one night ( last night in fact!) at the Moana before heading out to other islands as part of a birthday trip for my husband. He is SPG Gold and I booked the room months in advance. I had researched and knew that we wanted to be in the tower as the rooms are larger and...

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7Thank chris209
Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Thank you for your comments. We are so sorry to hear of your concerns regarding your reservation and we sincerely apologize for the issue. Unfortunately we experienced a malfunction with our website and again we apologize for the trouble you experienced as a result. We are currently resolving this matter and we thank you for taking the time to...

Windsor, Canada
Reviewed 7 November 2013

We were booked to stay at the Princess Kauilani (we have always stayed here) but a week before we were to arrive we received an email informing us that we were being moved to the Surfrider!!! They honored the rate and fees that we had and also the same type of view (partial ocean). The room had recently been updated...

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1Thank moms3guys
Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Thank you so much for sharing your thoughts with us. We are so happy you were able to stay here at the Moana Surfrider, A Westin Resort & Spa despite being booked at our sister property the Princess Kaiulani. As you may know, the Moana Hotel was the first hotel built in Waikiki and it is our history that...

california
Reviewed 7 November 2013

I have never written a review but I am presently staying at this hotel and feel compelled to write something. If you are an SPG member and used to the wonderful service you have experienced at other Westin hotels, don't stay here. Unless you are Japanese, the front desk staff is extremely unattentive and rude. When we arrived, we were...

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10Thank rsd111
Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Thank you for taking the time to share your thoughts with us. We are sorry to hear of your concerns and we sincerely apologize for any discomfort you experienced while being our guest. We always aspire to go above and beyond for our loyal SPG members and provide upgrades whenever possible and we apologize for availability prevented us from...

New York City, New York
Reviewed 5 November 2013

I stayed one night here during a 24hr layover in Honolulu. The main lobby is in the original hotel building, and it is stunning. A band was playing live music as I arrived to check-in, and the lobby seamlessly flows out towards the outdoor dining area and beach bar, complete with a spectacular view of the ocean (the beach is...

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Thank RobbieNYC
Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Thank you for sharing your experience with us. We are thrilled to hear how much you enjoyed your recent stay here at the “First Lady of Waikiki.” Our company credo is “First Lady, First Class” and we pride ourselves in having first class service and aim to treat our guests like royalty. As our name implies, we were the...

Perth
Reviewed 4 November 2013

We stayed here with family for one night on our return from San Francisco before returning to Australia. Great situation on beach, beautiful surrounds and our rooms were clean and good value. Had a delightful meal on the verandah with excellent service. Can recommend.

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Helpful?
Thank City/Countrycousin
Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Thank you for sharing your thoughts with us. We are happy to hear you enjoyed your one night stay here at the Moana Surfrider, A Westin Resort & Spa. As you mentioned, we are located directly on the beach in the heart of Waikiki with many great shops and restaurants nearby. If you are interested, we offer a delightful...

Santa Barbara, California
Reviewed 4 November 2013

Seriously, this is the only hotel I will stay in when I'm in Honolulu. Somehow this grand hotel has managed to hold on to the grace and charm of its history...a glass of wine on the veranda tastes more delicious for the view of the banyan tree and the sound of the waves. And oh by the way, there is...

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Thank jolineg
Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Thank you for sharing your experience with us and for being a loyal guest of the Moana Surfrider, A Westin Resort & Spa. We are so happy to hear you prefer the “First Lady of Waikiki” to other neighboring hotels and resorts. As you may know, we were the first hotel built in Waikiki and we continue to convey...

Sydney, Australia
Reviewed 2 November 2013

We stayed here for 3 nights on our way to the Big Island. The building is beautiful and we had booked a room with an ocean view. Service was good and with a smile. The pool is great especially as the beach can get very full. Due to its location it is easy to walk to most locations along the...

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Thank trip19652013
Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Thank you for sharing your thoughts with us. We are happy to hear you enjoyed your ocean view guest room. As you mentioned, we are located directly on the beach in the heart of Waikiki with many great shops and restaurants within walking distance of the hotel grounds. The Honolulu Zoo and the Waikiki Aquarium are both located only...

Melbourne, Australia
Reviewed 2 November 2013

Stayed here for 2 nights on our way back home to Australia. Spacious room, we stayed in Tower wing and had a great view of ocean an the banyan tree. Not a fan of the in house TV, like most hotels here you have no idea what program's are coming up and what you do get is eaten up with...

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Thank Andrea H
Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Thank you for sharing your thoughts with us. We are so happy to hear you enjoyed your ocean view Tower Wing guestroom. Views of Waikiki Beach as seen from our Tower Wing are spectacular and not to be missed. We are sorry to hear of the persistence from our Housekeeping staff and we apologize for any discomfort you experience...

Seattle, Washington
Reviewed 1 November 2013

We made a quick trip to Honolulu to get out of the foggy weather of Seattle and stayed at this beautiful hotel. It was amazing. I have been there three years in a row in the month of November and plan on returning every year. Our room was ocean front with a balcony and it was breathtaking every morning and...

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Thank mherche
Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Thank you for sharing your experience with us. We are thrilled to hear how much you enjoyed your Hawaiian vacation here at the Moana Surfrider, A Westin Resort & Spa. As you mentioned, we were the first hotel built in Waikiki and we continue to evoke a sense of “old world” charm today with services like Afternoon Tea on...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the Moana Surfrider, a Westin Resort & Spa, in Waikiki Beach on Oahu, HI. Visit Moana Lani Spa; or host a wedding on our rooftop terrace, or a meeting in our 10,000sq ft of event space. ... more   less 

Additional Information about Moana Surfrider, A Westin Resort & Spa

Address: 2365 Kalakaua Avenue, Honolulu, Oahu, HI 96815-5041
Region: United States > Hawaii > Oahu > Honolulu > Waikiki
Price Range: $452 - $788 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Moana Surfrider, A Westin Resort & Spa 4*
Number of rooms: 791
Reservation Options:
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Also Known As:
Moana Surfrider, a Westin Resort And Spa
Moana Surfrider, a Westin Hotel Honolulu
Westin Moana Surfrider
Moana Surfrider Westin Resort
Westin Honolulu
Honolulu Westin
Moana Surfrider, A Westin Resort & Spa Honolulu, Hawaii
Hotel Style:
#9 Top resorts Hotel in Honolulu
#10 Spa Hotel in Honolulu
#13 Luxury Hotel in Honolulu
#15 On the Beach Hotel in Honolulu
#18 Romantic Hotel in Honolulu
#22 Business Hotel in Honolulu
#31 Family Hotel in Honolulu
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Questions & Answers

Here's what travellers have asked, with answers from Moana Surfrider, A Westin Resort & Spa staff and other travellers.
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Questions? Get answers from Moana Surfrider, A Westin Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for the original building. The extensions are nothing like the old charm over looking and listening to the surf with the windows opened.”
217joshb, 19 Apr 2017 | Read review
“Diamond wing is old”
foxak, 15 Apr 2017 | Read review
“Any room is beautiful! It's a beautiful property to begin with.”
sfwongs, 12 Apr 2017 | Read review
“I do not recommend rooms facing the outrigger hotel unless you want to watch and be watch by your hotel neighbors at all times.”
M_C_B_july14, 10 Apr 2017 | Read review
“Nice variety of rooms with various price levels, views, etc. They are very accommodating to returning guests.”
B287VSmarkc, 4 Apr 2017 | Read review
5 of 5