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Sheraton Waikiki

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#33 of 84 Hotels in Honolulu
Certificate of Excellence
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Sheraton Waikiki
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5,722 Reviews from our TripAdvisor Community

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Showing 3,979: English reviews
Ohio
Reviewed 4 September 2012

We stayed here for four days in the first week of April. We are familiar with this property having stayed here in 2011 without issue. Check in was quick and efficient. The room was clean and provided adequate room for our three member family. We had an ocean front room on the 19th floor with an excellent view. Other than...

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1Thank Cleveland42
Vancouver, Canada
Reviewed 3 September 2012

This hotel has to be one of the best if not the best location in Waikiki. Some of the rooms need to be upgraded (especially the washrooms). However, the beds are very comfortable and the room sizes are good. We had a couple issues with the hotel from a negative standpoint. Let's start with the food. No real restaurant where...

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6Thank burnabycanada
SheratonWaikiki, Guest Experience Team at Sheraton Waikiki, responded to this review

Aloha and mahalo for sharing your experience with us. We appreciate you valuable feedback and will be working closely with the pool management to ensure they are properly monitoring the area. Our resort fee actually includes many activities designed for children and families as well as wi-fi internet in your room, self parking, up to 60 minutes a day of...

Sydney, Australia
Reviewed 3 September 2012

Stayed at the Sheraton Waikiki in February 2012, we stayed on the 9th floor in a 3 bed room. The room was absolutley HUGE and had plenty of room. It was very clean and the bathroom was also huge with a large in built wardrobe. the location of the hotel was perfect as it was right on Kalakaua Ave, perfect...

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1Thank isabellamarie19
Honolulu, Hawaii
Reviewed 2 September 2012

My last review in March said I'm booking the Sheraton Waikiki again because of the great experience. Well, I'm back to enjoy 3 nights so I can take full advantage of all that this property has to offer. The service is excellent. I find that if you interact in a kind way with people, you get the best out of...

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2Thank TripleAMom808
Honolulu, Hawaii
Reviewed 31 August 2012

Travel solo. I stayed 3 nights here. Not cheap but totally worth the money. The pool is right on Waikiki where I can watch the tourists walking by in front of me when I am drinking my beer. Great design and I had great memories here. I will come back because of the perfect Waikiki pool. My room is only...

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6Thank tomgreene
Adelaide, Australia
Reviewed 31 August 2012

Too many rooms for the facilities, therefore crowded. Rooms too small for 4 star, maybe 3. (We paid extra for an Ocean front room. Other reviews say they had large rooms - must be different. There was space in ours for only one chair! The mini fridge acted as a bedside cupboard! Tiny bathroom.) There were no drawers anywhere. The...

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3Thank Peter C
SheratonWaikiki, Guest Experience Team at Sheraton Waikiki, responded to this review

Aloha and thank you for your feedback regarding your recent stay with us. We are sorry to learn of your disappointing experience. Please know we take your complaints very seriously and we do not favor any group over another, all of our guests are important to us. We have shared you comments with the management team and are working on...

Oyster Bay, New York, United States
Reviewed 29 August 2012

Outstanding property! Sheraton got this one right! Rooms were fabulous, infinity pool was amazing and the staff was the best I have ever seen at any hotel. In particular, Filippo, down at the infinity pool was just awesome. He took exceptional care of us during our stay and we would go back just to be around great people like him....

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Thank Adam M
Chicago, Illinois
Reviewed 28 August 2012

As other have mentioned, this is large scale hotel. If the Las Vegas style hotel experience is not too your liking, you may want to try some of the other, smaller boutique hotels on the beach for a similar price. ok, that being said, here is my advice: 1. The check in process is very slow, even with many agents...

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6Thank Thomas D
Brisbane
Reviewed 24 August 2012

While this hotel is huge and very busy, service and amenities are first class. Service staff are friendly, efficient and go out of their way to meet your every need and answer any question. We have been to Waikiki before but this has been by far the most outstanding hotel and location we have stayed in. View from our 10th...

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1Thank jax1601
SheratonWaikiki, Guest Experience Team at Sheraton Waikiki, responded to this review

Aloha and mahalo for your recent review. We are thrilled you enjoyed your stay with us and we look forward to welcoming you back on your next Hawaiian holiday.

Queensland, Australia
Reviewed 23 August 2012

You can definitely find the best view of Waikiki beach at the Sheraton Club Lounge on the 30th floor! My husband and I really enjoyed access to the Club lounge which included breakfast and also appetizers at night - great value! I loved everything about this hotel - the infinity pool, restaurants, pool bars, lobby, etc. They have 11 elevators...

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4Thank FITCHICK711
SheratonWaikiki, Guest Experience Team at Sheraton Waikiki, responded to this review

Aloha and mahalo for your wonderful review of our resort. We appreciate you sharing your experiences with us. Thank you again and we look forward to welcoming you back. A hui hou.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Free Internet
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Sheraton Waikiki on Oahu's oceanfront in Hawaii has Khakara Spa, delicious restaurants, and the largest ballroom in Waikiki. We're the perfect destination for an unforgettable wedding or honeymoon. ... more   less 

Additional Information about Sheraton Waikiki

Address: 2255 Kalakaua Avenue, Honolulu, Oahu, HI 96815-2579
Region: United States > Hawaii > Oahu > Honolulu > Waikiki
Price Range: $468 - $1,117 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Waikiki 4*
Number of rooms: 1695
Reservation Options:
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Also Known As:
Sheraton Waikiki Hotel Honolulu
Sheraton Hotel Waikiki
Sheraton Hotel Honolulu
Sheraton Honolulu
Honolulu Sheraton
Sheraton Waikiki Honolulu, Hawaii
Hotel Style:
#10 Top resorts Hotel in Honolulu
#15 Luxury Hotel in Honolulu
#20 On the Beach Hotel in Honolulu
#23 Business Hotel in Honolulu
#31 Romantic Hotel in Honolulu
#32 Family Hotel in Honolulu
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Waikiki staff and other travellers.
98 questions
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Auckland Region, New Zealand
8 months ago

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Questions? Get answers from Sheraton Waikiki staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request a room that faces the iconic Diamond Head view... sunrise, beach-goers, surfers, boats...you're in Waikiki!!”
  • Presidential Suite- 31st floor; dining table and office desk
  • Presidential Suite- 31st floor; mini kitchen bar
  • Presidential Suite- 31st floor; room on Diamond Head side
  • Presidential Suite- 31st floor; room on Diamond Head side
  • View from the 31st Floor of Night time pool projection entertainment
  • Diamond Head View from room 31st floor
  • View from the 31st Floor of Night time pool projection entertainment
  • Presidential Suite- 31st floor; main area between two bedrooms
 of 5 bubbles TravelMama808, 21 Mar 2017 | Read review
“I had moutian view room but you could also see the beach as well. the best of both worlds.”
  • mountian view room - looking to the right.
  • mountian view room - looking to the left.
 of 5 bubbles heybabe77, 19 Mar 2017 | Read review
“Ocean front a must....the higher the better!”
  • Best infinity pool ever!
 of 5 bubbles kennethp208, 16 Mar 2017 | Read review
“Housekeeping needs a lot of improvement. Furnishings throughout hotel need to be upgraded. ”
 of 5 bubbles Herblapin, 15 Mar 2017 | Read review
“Aloha,everything was what we expected and more.I gladly recommend going I visited the Sheraton Waikiki for my birthday and it was absolutely incredible. The service was astonishing. They had everything thought out, from the free picture,to the dining,beaches,multiple pools,infinity pool and lobby. The experience was something to remember. I will definitely be staying there again.👌🏼👍🏼🤙🏻 Mahalo!”
 of 5 bubbles Linohau, 14 Mar 2017 | Read review
5 of 5