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Upon checkout my credit card was charged $78.00 for incidentals. I informed the night manager/clerk that we would be checking out very early in the morning. She told me of the phone charges but did not have the authority to adjust my bill. I was...More
We stayed here for guys volleyball tournament for two days. We had nice breakfast selection each morning. The hotel was nice and set out food early for guys as we needed to be at courts at 7:00 am. Muffins, croissants ,bagels, eggs,fruit, waffles, cereal,yogurt. Nice...More
I’ve delayed giving my review of this hotel for a couple of weeks because I have such mixed feelings about it that it was hard to decide on a star-rating for it. I finally decided on giving it 3-stars. The reason it was difficult to...More
1 Thank travelswithdogs4fun
Response from Amanda M, General Manager at TownePlace Suites Cincinnati Northeast/MasonResponded 19 January 2018
Thank you for choosing to stay at the TownePlace Suites Cincinnati Northeast/Mason and providing your honest feedback.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have...More
My family arrived at the property later than anticipated due to a weather delay we encountered on our drive. I was quickly helped by friendly front desk associate. I had checked-in using the mobile app so my key was ready and I was on my...More
1 Thank Phil R
Response from Amanda M, General Manager at TownePlace Suites Cincinnati Northeast/MasonResponded 5 January 2018
Thank you for choosing to stay at the TownePlace Suites Cincinnati Northeast/Mason and providing your honest feedback regarding your recent stay.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a...More
I was here 2 nights on a business trip and did not miss anything:
+ Very silent rooms
+ Good bed and matrace - I slept very well
+ Big room
+ Fast and efficient service
+ Nice towels
+ Everything nice and clean