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Sofitel So Mauritius

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979 Reviews from our TripAdvisor Community

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Showing 332: English reviews
Reviewed 31 August 2014

It is with a heavy heart that I write some of the detail in this review My husband and I holidayed at the so Mauritius hotel from 30th July to 9th August 2014. We read reviews on trip advisor prior to booking and could find no fault in any of them, so expected a wonderful holiday. On arrival from the...

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Helpful?
12Thank Irene W
SoMauritius_BelOmbre, General Manager at Sofitel So Mauritius, responded to this review

Dear Irene W, Thank you very much indeed for having taken the time to share your experience at the Sofitel So Mauritius. As we are reading now you are with mitigate feeling that you have been travelling back home, souvenirs and incidents made you left the hotel with heavy heart. We are very concerned about your impressions and of the...

Sao Paulo, Brazil
Reviewed 25 August 2014

Review collected in partnership with Sofitel.com
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1Thank B S
SoMauritius_BelOmbre, General Manager at Sofitel So Mauritius, responded to this review

Reviewed 24 August 2014 via mobile

The staff seems soo zapped! That there is miscommunication between the butler and the reception! You call for service no one picks up your phone! When they finally do...they never get it right......! Agreed it's stylish but they need to change all of their staff!! By that I mean "ALL"! We stayed on the presidential sweet nothing above it..yet bad...

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1Thank Rum2525
SoMauritius_BelOmbre, General Manager at Sofitel So Mauritius, responded to this review

Dear Madam, Dear Sir, Thank you for taking the time to post your review after your stay at the Sofitel So Mauritius and to give your impressions on the level of service. We are sorry that your visit and our service were not up to your expectations and would like to apologize to you for the poor customer service you...

Reviewed 17 August 2014 via mobile

We arrived at our room, and we were surprised with a gift on our table, but there were ants all over the gift and all over the common area. And the coffee machine didn't work. We went to lunch while they replaced the coffee machine. The sushi was great, the pizza was average (my local pizzeria is far better) and...

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1Thank AdrianC2
SoMauritius_BelOmbre, Directeur général at Sofitel So Mauritius, responded to this review

Dear Sir , Thank you for having shared your detailed review of our hotel on TripAdvisor. We are very sorry that some services did not meet your expectations and would like to apologize to you for the poor customer service you experienced. Soon after that your experience was shared with Mr Suren, being the Duty Manager on that particular day,...

Quatre Bornes
Reviewed 17 August 2014 via mobile

Very good infrastructure, nice and artistic set up, service : medium, not in line with the hotel standard. Food : very good and diversified breakfast, better take "a la carte" than buffet for dinner Wines are very expensive, but some good references such as the saint Joseph (brotte) 2009

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Thank EmmanuelA108
SoMauritius_BelOmbre, Directeur général at Sofitel So Mauritius, responded to this review

Dear Sir, Thank you very much indeed for having shared your review of our Hotel on TripAdvisor. Please rest assured that we take good note of your constructive remarks and are working on the shortcomings to enhance guests satisfaction upon their So experience with us. We look forward to the pleasure of your visit soon again for another ‘week end...

Ningbo
Reviewed 12 August 2014

I booked 2 of the most expensive suits for my family, frankly, the suits have good location and the design by Kenzo is nice. But the service is really terrible. No hot water for shower was available when we arrived and the remote was in low battery for both rooms. I asked for a box of matches, after one hr,...

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6Thank Youyuan J
SoMauritius_BelOmbre, General Manager at Sofitel So Mauritius, responded to this review

Dear Sir, First of all, on behalf of the management and the team of the Sofitel So Mauritius, we would like to thank you for having chosen our resort for your holiday. We are grateful that you shared your experience with the remarks and valuable feedback on the hotel facilities and services provided during your stay. It is with deep...

Port Louis, Port Louis, Mauritius
Reviewed 8 August 2014

good hotel, nice decor, excellent cuisine, customer care is quick and efficient........... good kids club, with essential amenities for kids..... hotel decor blends nature with relaxing atmosphere.... highly recommend this hotel to relax and enjoy beautiful mauritian beach

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Thank Ziyaad A
SoMauritius_BelOmbre, General Manager at Sofitel So Mauritius, responded to this review

Dear Guests, On behalf of the Sofitel So Mauritius team, I thank you for great feedbacks. We have no doubt with regards to your satisfaction on services and facilities for yourself and your children. Designed in the luxuriant nature, the hotel offers the ideal get away for a unique experience in the untouched part of the island and to live...

Beau Bassin - Rose Hill
Reviewed 3 August 2014

I absolutely loved the room layout and decoration. I thought it was gorgeous and same for the decor at the restaurant and reception area. This is great design! However I couldn't say same for the exterior look... The butler Raj was very efficient and sorted out a few matters, namely the coffee maker that wasn't working properly, brought in a...

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2Thank HeleneAhPong
SoMauritius_BelOmbre, General Manager at Sofitel So Mauritius, responded to this review

Dear Mrs Ah Pong, It is with great pleasure that we receive your comments following your So experience with us! We thank you for your feedback and constructive comments with regards to the services from our different services. Your special thanks will be addressed to Raj, your dedicated Butler during your stay. Indeed, the personalized service through our butlers and...

Bingley, United Kingdom
Reviewed 2 August 2014

We had a short visit in July. The weather was very windy, but it is Winter in Mauritius, saying that it didn't impact our stay at all. Rooms were beautiful, the bed was SO comfortable, never slept so well before. I agree with the comments about getting in and out of bed. It didn't bother us at all but I...

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Thank OVERSD
SoMauritius_BelOmbre, General Manager at Sofitel So Mauritius, responded to this review

Dear Sir, Greetings from Mauritius! We sincerely thank you for your feedback following your stay with us! It is very nice to read that you have enjoyed that the So relaxing days over this place surrounded by nature and calm but as well satisfied by the services from our different services. When comes the surprise factor during a stay or...

Mauritius
Reviewed 18 July 2014

Different concept from other common hotels. Very impressive. Immense. Best points: FOOD was excellent yummy yummy, good service overall, Nice SPA. Not so good: The pool outside the room is not well maintained, not welcoming! very windy in winter!!

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4Thank Natasha S
SoMauritius_BelOmbre, General Manager at Sofitel So Mauritius, responded to this review

Dear Natasha S, We warmly thank you for your feedback. We are grateful that you raised some positive and negative comments following your experience with us . We are pleased to know that you have enjoyed the facilities provided but nonetheless are conscious the pool is not attractive during winter season and not encouraging to make use of it; please...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Banquet Room
  • Free Parking
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Concierge
  • Babysitting
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Airport Transportation
  • Breakfast Available
Official Description (provided by the hotel)
Sofitel So Mauritius Bel Ombre is located on the southern tip of the island in the most naturally beautiful place. The resort has 92 rooms, suites and villas, 2 restaurants, 2 bars, So Spa, So Fit. The resort also has a tennis court, kids club, outdoor swimming pool, 520 mts of beach, natural lagoon and corals, boat house with water activities and 24 hr personal butler service. ... more   less 

Additional Information about Sofitel So Mauritius

Address: Royal Road, Beau Champ, Bel Ombre, Mauritius 61008
Region: Mauritius > Savanne District > Bel Ombre
Price Range: $427 - $909 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel So Mauritius 5*
Number of rooms: 92
Reservation Options:
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Also Known As:
Sofitel So Mauritius Bel Ombre Hotel Bel Ombre
Hotel Style:
#4 Luxury Hotel in Bel Ombre
#4 Romantic Hotel in Bel Ombre
#4 On the Beach Hotel in Bel Ombre
#4 Spa Hotel in Bel Ombre
#5 Family Hotel in Bel Ombre
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel So Mauritius staff and other travellers.
35 questions
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London, United Kingdom

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Questions? Get answers from Sofitel So Mauritius staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“all room are on ground floor only and all give you privacy and easy access to the beach.”
 of 5 bubbles deerrenm, 15 Jan 2017 | Read review
“Lushy room great for a couple”
  • Outside Bath
 of 5 bubbles Moustache_tash, 6 Jan 2017 | Read review
“quieter but need some maintenance improvement”
 of 5 bubbles 584joyfull, 5 Jan 2017 | Read review
“All are beautifully deigned of luxurious specifications.”
 of 5 bubbles 429Happy, 9 Nov 2016 | Read review
“Stayed in room 303...swimming pool and restaurant were easily accessible.”
 of 5 bubbles , 2 Nov 2016 | Read review
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