Gilbert was timely fun friendly and was able to get us to our destination and also give us a tour of the area while we are here and San Juan Puerto Rico. He is the best Uber driver from airport to hotel. Highly recommend Gilbert .
Although, this property had some of the most beautiful tropical landscaping I’ve ever seen, it was unfortunately the worst hotel experience I’ve ever had! Do not fall for the hotel room price - there will be many service charges added to your bill. For example, we were charged for “bell service” twice without being told there would be a charge for someone to show us where our room was. We were also charged for “room service” when we never ordered any room service. There is also a resort fee of $40 for each night you stay, which we were not aware of. The restaurants here were a huge disappointment. The hours are very limited and many times the food took over 30-40min to come out and you would be sitting for 10-15min with no server in sight. You also won’t find any authentic Puerto Rican dishes here. The hotel itself is beautiful and the rooms are very spacious. Most of them have beautiful views around the facility, but although we booked an “ocean view” we were facing a tree on the 1st floor and we woke up to go karts driving back and forth outside our balcony. The big tree was beautiful, but we definitely wanted an ocean view. So, we ended up changing rooms and got a room on the 5th floor, which was much better. Although, there was an ant problem even though we were high above the ground. The bathtub/showers are also sunk down and a little challenging to get in and out of - you can slip and fall if you’re not careful! In addition, we had trouble sleeping as there is a lot of noise in the hallways that you can hear easily inside your room. The best thing we did enjoy was Palomino Island - the beach was very relaxing, there are restrooms and a restaurant on site. The boat ride was really nice as well. It is a shame that the hotel does not meet the expectation of staying at a resort. I would have certainly expected a higher level of service, hospitality and value for my money.…
A good dinner, has a lot or room for improvement regarding the food. They need to put more interest in the kitchen area. Amazing location and great service by our server Bolivar. Over all is was a good experience. Not something to repeat but decent enough for a Wednesday dinner night.
There is no place more beautiful on earth. A casino, water everywhere, if you look out far enough you can see the Caribbean islands. The restaurants are outstanding and you can get lost in the foliage.
I’m writing this review to show my appreciation to the excellent Coqui Water Park staff . Eduardo , Alex , and Mikey were wonderful . They helped my daughter , Hannah , overcome her fear of the big water slide . They knew her by name and were very nice . She had lots of fun there. Thank you
Luis Morales is a rare gem !! If you go to BONO Italian restaurant, you must get the best waiter there to add his personal pizazz and style to your experience. He made our first meal here especially delicious by his professional guidance through the menu. Thank you Luis !! You are one in a million!
One of if not the best hotel and nicest people of all the places I have been In the world. No videos or pictures can ever do this place Justice. Restaurants are excellent and the service and people here are amazing.
We ate at the Italian restaurant upstairs. The name of the restaurant was Bo-No. Our waiter Luis Morales was amazing. He was very knowledgeable about not only dinner but the area and giving us the best tips about the island we've gotten our whole trip. He was friendly and chatted with us. We laughed told stories and had the most memorable experience. Five stars .
Luis Morales was the best server and super helpful with our travel plans. The food at Bono was fantastic! I had the burrata salad and the gnocchi and both were outstanding. We all loved the presentation of the food.
Bolivar was super pleasant and super helpful. Definitely top tier service. The food was amazing!! Definitely recommend going to ballyhoo!! Also, I recommend the fish tacos and sparkling mojito, they were absolutely delicious.