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31/12/2017 01/01/2018
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    El Conquistador Resort, A Waldorf Astoria Resort

    1000 El Conquistador Avenue, Fajardo 00738-3711, Puerto Rico
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    31/12/2017 01/01/2018
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    Traveller (4852)
    Room & Suite (1257)
    Pool & Beach (801)
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    Overview
    • Excellent41%
    • Very good30%
    • Average15%
    • Poor9%
    • Terrible5%
    Travellers talk about
    “private island” (1,303 reviews)
    “palomino island” (1,769 reviews)
    “water park” (1,280 reviews)
    Free Internet
    Parking
    Breakfast Buffet
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Golf Course
    Dry Cleaning
    Lazy River
    Water Park
    Tennis Court
    Kids Club
    Butler Service
    Housekeeping
    Shuttle Bus Service
    Babysitting
    Private Balcony
    4.0 Star Hotel
    All hotel details
    Offers from El Conquistador Resort, A Waldorf Astoria Resort
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    Rooms
    31 Dec1 Jan
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (7,746)
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    1 - 5 of 7,124 reviews

    Reviewed 2 days ago via mobile

    Wow - what a beautiful spot to vacation. The accommodations were fabulous, the staff was attentive, the food was great and we would go back in a heart beat. We even considered going back for our honeymoon but it was sadly closed due to the...More

    Thank Michael D
    Hotel's Favourite
    Reviewed 15 September 2017

    This was our third visit to the El Con (w/my Wife). We arrived Tuesday prior to Irma hitting on Wednesday. As always the staff goes beyond to take care of customers. We had to take a lesser room than I booked because of looming Irma;...More

    4  Thank Michael N
    Response from Matt L, Manager at El Conquistador Resort, A Waldorf Astoria ResortResponded 4 October 2017

    Thank you for sharing your warm review of your recent stay at El Conquistador. It is great to hear how many of our Team Members left a lasting and memorable impression on your stay. We look forward to your return visit next year...Paradise will be...More

    Reviewed 1 week ago via mobile

    Absolutely beautiful. Amazing service. Sending a huge shout out to Heidi Rea for always going above and beyond. She is a huge asset to your establishment. Entire staff was so friendly. We will definitely go back.More

    Thank 880frankieh
    Response from Al A, Manager at El Conquistador Resort, A Waldorf Astoria ResortResponded 1 week ago

    Thank you for taking a moment to share your experience during your stay at El Conquistador. I would also like to thank you for acknowledging Heidi , for this serves as motivation and as an example to other team members.Again, we are delighted you enjoyed...More

    Reviewed 8 October 2017

    This resort is extremely outdated and the staff, especially the General Manager, lack appropriate customer service skills. Update the resort and fire the GM or else this resort will stain Hilton's brandMore

    Review collected in partnership with Waldorf Astoria
    3  Thank 473justin
    Response from Matt L, Manager at El Conquistador Resort, A Waldorf Astoria ResortResponded 9 October 2017

    Hello Justin, Thank you for taking the time to share some of your thoughts from your recent visit to the resort, despite leaving the resort unsatisfied. I want to extend my apologies for the poor customer service received as we always aim to ensure our...More

    Reviewed 8 October 2017

    Friendly staff, amazing room with views. Food is pretty good and price is fine. Management was arose Mr Hotel making sure things were fine for there guest. Valet parking service was friendly and fast.

    Review collected in partnership with Waldorf Astoria
    Thank orlandor908
    Response from FelicianoL1, Manager at El Conquistador Resort, A Waldorf Astoria ResortResponded 12 October 2017

    Thank you for your 5 star review and for highlighting the service you received from our staff members. We look forward to having you stay with us again in the future.

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Restaurant
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Bar/Lounge
    • Free Internet
    • Beachfront
    • Spa
    • Hotel Amenities
    • Business Centre with Internet Access
    • Room Service
    • Meeting Rooms
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Babysitting
    • Airport Transportation
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Things to do
    • Restaurant
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Tennis Court
    • Spa
    • Golf Course
    • Hot Tub
    • Outdoor pool
    Details
    • Price range
    • US$236 - US$473 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 918
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Orbitz, Hotwire, getaroom.com and Cancelon so you can book your El Conquistador Resort, A Waldorf Astoria Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Caribbean >
    • Puerto Rico >
    • Fajardo
    • Also Known As
    • El Conquistador Resort, a Waldorf Astoria Hotel Fajardo ,
    • Waldorf Astoria Fajardo ,
    • El Conquistador Hotel Puerto Rico ,
    • Conquistador Hotel Puerto Rico ,
    • El Conquistador Puerto Rico
    Add Photo Photos
    Traveller (4852)
    Room & Suite (1257)
    Pool & Beach (801)
    Dining (184)
    Hotel & Grounds (3333)
    Bathroom (103)
    Family and Play Areas (46)
    Business Centre & Event Rooms (29)
    Nearby
    Las Casitas Village, A Waldorf Astoria Resort
    1,683 reviews
    .35 km away
     
    Nearby Restaurants
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    Chops Steakhouse
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    Nearby Attractions
    Glass Bottom PR Tours
    172 reviews
    .54 km away
    Island Kayaking Adventure
    58 reviews
    .59 km away
    Coqui Water Park
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    .38 km away
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    .73 km away
    Ask a question
    Questions & Answers
    Debbie W
    29 October 2017|
    AnswerShow all 3 answers
    Response from Mayra P | Reviewed this property |
    The resort is closed post-María to evaluate damages but all staff is safe, according to news reports.
    0
    Votes
    Justin W
    17 September 2017|
    AnswerShow all 2 answers
    Response from Dermot1126 | Property representative |
    Hi Yes Palomino is open now and should be open every day until then only closed of we have a storm passing. Water Park is closed at the moment for maintenance work and pool resurfacing due to occupancy after IRMA. Rest of... More
    1
    Vote
    Andilynn9
    11 September 2017|
    AnswerShow all 5 answers
    Response from Jafet815418 | Reviewed this property |
    The best thing is to call the hotel and have a supervisor speak to you write down name and info so you'll have someone responsible if things are not the way expected. I recognize this resort will strive to put things back to... More
    1
    Vote
    Room Tips
    "Save your money for a hotel with better service"
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    "Choose the ocean view or partial ocean."
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    "Las Brisas Building with an Ocean view (Priceless)"
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    "Staying at the Marina is a big plus. You are steps away from the ferry that takes you to the beach, the Coqui..."
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