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El Conquistador Resort, A Waldorf Astoria Resort

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El Conquistador Resort, A Waldorf Astoria Resort
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7,066 Reviews from our TripAdvisor Community

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Boston, Massachusetts
Reviewed yesterday NEWvia mobile

What a beautiful place!! Truly magnificent views of a lovely world! The service including cleaning was not perfect and the food was definitely mediocre pretty much everywhere (although the drinks were great!) would recommend the place - especially for families. Lots to do and see.

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Helpful?
Thank emidthor
HOTEL’S FAVOURITE REVIEW
Reviewed 23 October 2016 via mobile

If you stay at this hotel you have it all, Great view , nice pool , all kind of restaurants, shops , beach , water park , it's like a small town. The staff was very friendly and welcoming and the food was amazing, you must try the steak house and enjoy some drinks and the view from the jacuzzi

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Helpful?
11Thank Felix V
About Hotel's Favourite Review
Keyla_Michelle, Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this review

Hello Felix! Thank you for your great feedback. The Conquistador family hopes to see you again!

jacksonville
Reviewed yesterday NEWvia mobile

Good hotel! However, the hotel does not have a beach with in walking distance. You must take their boat (free) to Palominos Island. Great place, you can spend all day in this small Palomino island and really get a sun tan! All amenities are in this island including iguanas

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Helpful?
Thank alex c
Fel93, Guest Relations Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this review

Alex, Thank you for your review and for choosing our resort as the destination to celebrate your anniversary. We appreciate your feedback and are happy that Palomino Island was a highlight of your trip. We hope to see you again soon.

Reviewed yesterday NEW

Took a 4 day weekend trip over Presidents Weekend. Arrived Friday afternoon to a fairly long line at the check in counter. Once additional staff was added we quickly moved through the check in process. Everyone was wonderfully friendly from the bell man to the front desk to various staff walking around the hotel. The property is gorgeous and very...

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Helpful?
1Thank William D
Fel93, Guest Relations Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this review

William, Thank you for your 5 star review; we appreciate your very detailed feedback. We are delighted to see that you and your family had such a wonderful getaway with us over the President's Day holiday and that the activities, pools, food and beverage, water park and service our team provided were some of your vacation highlights. We look forward...

Reviewed yesterday NEWvia mobile

So let me start by saying the hotel view and location is amazing and food very good however confusion with the front desk for an extra night was a headache we got back to our room they didn't clean it 1 night and when we added an additional night they gave us new keys so when we went to open...

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Helpful?
Thank Melissa M
Fel93, Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this review

Melissa, Thank you for sharing your review. We apologize for not exceeding your expectations during your stay and greatly appreciate your candid feedback as it allows us the opportunity to identify areas for further improvement. We are happy to see you enjoyed the views, location and food during your stay. Thank you for also taking the time to mention the...

Puerto Rico
Reviewed 2 days ago NEW

We arrived at the hotel very early in the morning after a late in the evening flight. We had booked an ocean front room and the room we checked into was very loud because of of its proximity to the elevator and the ice machine. Julia at the front desk was incredibly accommodating in finding us a new room with...

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Helpful?
Thank ckealey2017
Fel93, Guest Relations Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this review

Thank you for your 5 star review and for being a return customer! I am happy to see you enjoyed your recent stay with us. Thank you for taking the time to highlight the wonderful customer service you experienced during your stay. We hope to welcome you back again soon!

Reviewed 2 days ago NEWvia mobile

We stayed at Las Casitas Village and there were beautiful views and a gorgeous infinity pool. The issues were that they market to families, but don't cater to families as they should, eg., no family rooms, no kids menus, no playgrounds, and no section for children in pools. No pools without bars so people are drinking alcohol all over the...

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Helpful?
1Thank Abby D
Fel93, Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this review

Abby, Thank you for your review and feedback. I am happy to see you enjoyed your overall stay at Las Casitas Village with your family and that the views and infinity pool were someo f your trip highlights. We hope to welcome your family back soon.

New York City, New York
Reviewed 2 days ago NEW

I visited El Conquistador for 5 nights in February and couldn't have asked for a more relaxing stay. From the ocean view to the boat over to their private island, the incredible concierge team and organized day trips, this was just what I needed. Millie in concierge was my first interaction with the team after check-in and she provided A+...

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Helpful?
Thank OHelloEllie
Fel93, Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this review

Thank you for taking the time to share a detailed review - we appreciate your feedback. I am pleased to see you enjoyed your 5 night vacation with us and that you were able to fully relax during your trip. Thank you for highlighting the great service you experienced from our team members! We hope to welcome you back again...

FL
Reviewed 2 days ago NEW

Here is my honest review..... My wife and I wanted a quick getaway as an early 10 year anniversary trip. The views from almost every part of the resort were unreal. When you first walk up the entry, it's like something out of a movie. I'm not a good enough writer to do it justice. Food at the many restaurants...

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Helpful?
1Thank finns2theright
Fel93, Guest Relations Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this review

Thank you for sharing your review and for choosing us as the destination to celebrate your 10th wedding anniversary. On behalf of our team, congratulations on your 10 years of marriage. I am delighted to see that you and your wife had a lovely getaway experience and that Palomino Island and the views were some of your vacation highlights. We...

San Juan, Puerto Rico
Reviewed 2 days ago NEW

By means of this app and help from Ms. Alma Ingles (front desk) I want too acknowledge first and foremost the General Manager Mr. Melendez "MANNY" for his unconditional display of welcoming feeling to everyone. I visit this hotel as much as I can and I can guarantee you that your company made a great choice by hiring him for...

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Helpful?
Thank srrou4
Fel93, Guest Relations Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this review

Cathy, Thank you for sharing your 5 star review and for being a return customer. I am excited to see you and your girls had a great vacation with us. Thank you for highlighting the wonderful service our team members provided that made your stay even more memorable. We look forward to welcoming you back again soon.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Beachfront
  • Spa
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Golf Course
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Conference Facilities
  • Banquet Room
Official Description (provided by the hotel)
Award-winning oceanfront resort perched atop a cliff, overlooking Caribbean Sea on one side & Atlantic Ocean on the other. Check out the dramatic views, the private island, relaxing spa golf course or the water park - it's all part of this Caribbean paradise. ... more   less 

Additional Information about El Conquistador Resort, A Waldorf Astoria Resort

Address: 1000 El Conquistador Avenue, Fajardo 00738-3711, Puerto Rico
Region: Caribbean > Puerto Rico > Fajardo
Price Range: $282 - $574 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — El Conquistador Resort, A Waldorf Astoria Resort 4*
Number of rooms: 918
Reservation Options:
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Also Known As:
El Conquistador Resort, a Waldorf Astoria Hotel Fajardo
Waldorf Astoria Fajardo
El Conquistador Hotel Puerto Rico
Conquistador Hotel Puerto Rico
El Conquistador Puerto Rico
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Questions & Answers

Here's what travellers have asked, with answers from El Conquistador Resort, A Waldorf Astoria Resort staff and other travellers.
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Questions? Get answers from El Conquistador Resort, A Waldorf Astoria Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Main hotel offers most convenience. Great views from marina but you have to take lift. Corner rooms do have larger balcony”
 of 5 bubbles L3567AOwilliamd, 21 Feb 2017 | Read review
“Book an ocean view room!”
 of 5 bubbles OHelloEllie, 20 Feb 2017 | Read review
“rooms are beautiful, and all I want to enjoy the water park and the island. The ocean and waking up to that starts your day carefree.”
 of 5 bubbles srrou4, 20 Feb 2017 | Read review
“Las Brisas full ocean view”
 of 5 bubbles Squonk2014, 19 Feb 2017 | Read review
“Don't get a room near the elevator its noisy”
 of 5 bubbles WWhiteley, 17 Feb 2017 | Read review
5 of 5