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This resort is extremely outdated and the staff, especially the General Manager, lack appropriate customer service skills. Update the resort and fire the GM or else this resort will stain Hilton's brandMore
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3 Thank 473justin
Response from Matt L, Manager at El Conquistador Resort, A Waldorf Astoria ResortResponded 9 October 2017
Hello Justin, Thank you for taking the time to share some of your thoughts from your recent visit to the resort, despite leaving the resort unsatisfied. I want to extend my apologies for the poor customer service received as we always aim to ensure our...More
The hotel has great views of both the east side of Puerto Rico looking toward the keys, Palomino island that belongs to the hotel, Culebra island, and on a clear day a view of St. Thomas, Island. The pools are connecting with great pillars, bar...More
2 Thank astro14
Response from FelicianoL1, Manager at El Conquistador Resort, A Waldorf Astoria ResortResponded 12 October 2017
Thank you for your 5 star review. We look forward to having you stay with us again in the future.
First and Foremost, prayers to all of those in Puerto Rico. You have a beautiful country and you will rebuild even better than before.
It is rare that we visit the same place more than once or twice but have been to the El Conquistador...More
1 Thank M S
Response from Dermot1126, General Manager at El Conquistador Resort, A Waldorf Astoria ResortResponded 8 October 2017
Thank you so much for you prayers and Thughts and we are definitely appreciating the Basics these days but working hard on Recovery and helping the Men and Women From the Air Force and Army be more comfortable in getting the relief out to the...More
We stayed at the El Conquistador Resort in July for 10 days and my family just loved it. As soon as we walked into the open air lobby we were in love! So glorious and tropical and fancy! We stayed in a room on the...More
1 Thank hoopla40
Response from Matt L, Manager at El Conquistador Resort, A Waldorf Astoria ResortResponded 4 October 2017
Thank you so much for sharing your thoughts on your recent stay at El Conquistador. It is pleasure to know how much you and your Family enjoyed your time with us. Palomino Island sounds like it was the high light of your stay, as it...More