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Las Casitas Village, A Waldorf Astoria Resort

1,684 reviews
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Traveller (837)
Room & Suite (575)
Pool & Beach (185)
Overview
  • Excellent59%
  • Very good24%
  • Average9%
  • Poor5%
  • Terrible3%
Travellers talk about
“the main hotel”(189 reviews)
“infinity pool”(261 reviews)
“el conquistador”(291 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4.5 Star Hotel
All hotel details
Offers from Las Casitas Village, A Waldorf Astoria Resort
Special Offer: Double Points, Every Stay
Hotel deals
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Reviews (1,684)Write a Review
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All reviewsthe main hotelinfinity poolel conquistadorwater parkpalomino islandprivate islandbedroom casitanorth villagemanor housepuerto ricobedroom ocean viewchopsgolf cartfull kitchenhorseback ridingminute ferry ridethree bedroom
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331 - 335 of 1,574 reviews
Reviewed 27 August 2016

I will be returning to Las Casitas Resort. Had a wonderful stay with my family. No complaints. Customer services was outstanding, Palomino Island was awesome, my daughter has a wonderful time at the beach and horseback riding. Definitely will be coming back!!

Review collected in partnership with Waldorf Astoria
Thank maritzac923
Response from Maria V, Manager at Las Casitas Village, A Waldorf Astoria ResortResponded 29 August 2017

Thank you for your 5 Star Review. Sincerely, Maria Vega

Reviewed 27 August 2016

This hotel is great for everyone it has great food the staff is very friendly. My kids loved all the activities!! Oh and it has a private island!!! There is no need to leave this hotel they have everything! Oh and security everywhere so you...More

Review collected in partnership with Waldorf Astoria
1  Thank williamcarld
Response from Maria V, Guest Services Director at Las Casitas Village, A Waldorf Astoria ResortResponded 31 August 2016

Thank you for your stay and for your review. It seem that you and your family enjoyed our resort. See you soon! Maria Vega

Reviewed 26 August 2016

I had high expectations with my stay, on August 27th 2016 but had to cancel my reservation because a hurricane was likely to affect Puerto Rico. I cancelled way before that day, and they promised to credit my bank account the same day, now 4...More

2  Thank GracielaPilarte
Response from Maria V, Manager at Las Casitas Village, A Waldorf Astoria ResortResponded 4 November 2017

We do apologize for the situation with our hotel. Truly Sorry, Maria Vega

Reviewed 25 August 2016

It was a great experience overall. From booking the room to our departure. The rep that helped with the booking was very professional and explained everything well. The personal concierge and crew were also very professional and made us feel very welcome. The view was...More

Review collected in partnership with Waldorf Astoria
Thank Nilsa G
Response from Maria V, Guest Services Director at Las Casitas Village, A Waldorf Astoria ResortResponded 31 August 2016

Thank you for taking the time to share your experience about your recent stay at our hotel. We are delighted to see your stay was a pleasant one. We strive to deliver great service and it is refreshing to know when that is achieved. Sincerely,

Reviewed 25 August 2016

Super clean. Staff was corteous. Food was excellent. Amazing weather. Unbelievable view of the ocean. Unforgettable eperience. This is a wonderful island and the people treat you well. There are a lot of activities in the hotel including boat trips. Highly recommend it.

Review collected in partnership with Waldorf Astoria
Thank 930neysar
Response from Maria V, Guest Services Director at Las Casitas Village, A Waldorf Astoria ResortResponded 31 August 2016

We thank you for staying with us and we look forward to welcome you in the near future. Sincerely, Maria Vega

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About
Awards & Recognition
Travellers' Choice
2018 Winner
Certificate of Excellence
Amenities
Top amenities
Restaurant
Pool
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet ( WiFi )
Beachfront
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Meeting Rooms
Children Activities (Kid / Family Friendly)
Free Parking
Shuttle Bus Service
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Babysitting
Airport Transportation
Banquet Room
Conference Facilities
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Restaurant
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Tennis Court
Spa
Hot Tub
Golf Course
Heated pool
Outdoor pool
Details
Price range
US$269 - US$637 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$269 - US$637 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (837)
Room & Suite (575)
Pool & Beach (185)
Dining (37)
Family and Play Areas (9)
Business Centre & Event Rooms (3)
Amenities (1)
Questions & Answers
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loydianne t
2 September 2017|
AnswerShow all 5 answers
Response from Rosemond J | Reviewed this property |
la casitas are villas, the one I stayed at slept 8 people. It had a 2 bedrooms and 3 full bathrooms. One was a king room with a full bathroom and the other 2 queen beds with a full bathroom. The open loving room dining room... More
0
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Vickie M
16 August 2017|
AnswerShow all 9 answers
Response from abrosa | Reviewed this property |
Really don't know. We bought our groceries. The butler will carry your groceries to the casita.
0
Votes
Catherine C
23 July 2017|
Answer
Response from WouldLike2TraveMore | Reviewed this property |
You will have a wrist band and card for each guest in your party - the cards will be stamped at the end of the evening. The food was amazing and the inclusive package is well worth it.
0
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Room Tips
"Las Casitas with ocean view."
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"Ocean view villas are a plus! who doesn't want to wake up looking at the ocean"
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"We choose their promotion deal, the view of the gardens/mountains but you can choose a "water"view..."
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"Ocean view is worth it"
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