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Pousada Castelo Alcacer do Sal

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Castelo de Alcácer do Sal, Alcacer do Sal 7580-123 Portugal
Lowest prices for your stay
Expedia.com
US$97
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Free cancellation until 09/12/22
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US$85
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Free cancellation until 09/12/22
Hotels.comUS$97
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Traveller (582)
Room & Suite (140)
Pool & Beach (46)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

About

#1 of 3 hotels in Alcacer do Sal
Location
Cleanliness
Service
Value
Travellers' Choice
Pousada de Alcácer do Sal is located inside a Medieval Castle in the town of Alcácer do Sal, just 1 hour from Lisbon. The Pousada sits comfortably upon a hill, with views of the tranquil waters of the Rio Sado. During your stay, you can dine at the restaurant or, if you prefer something lighter, at the bar. Take a dip in our outdoor swimming pool surrounded by gardens. The rooms are decorated with warm colours and each has a TV with cable and free Wi-Fi.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Restaurant
Bicycle rental
Game room
Kids pool
Conference facilities
Electric vehicle charging station
Wifi
Pool / beach towels
Outdoor pool
Breakfast buffet
Breakfast in the room
Kids' meals
Hiking
Horseback riding
Fishing
Board games / puzzles
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Laundry service
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Room features
Air conditioning
Desk
Private balcony
Room service
Minibar
Cable / satellite TV
Flatscreen TV
Hair dryer
Safe
Telephone
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Languages Spoken
English, French, Spanish, Portuguese
691Reviews4Q+A42Room tips
Traveller rating
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Dotty H wrote a review 17 Nov
Napa, California22 contributions9 helpful votes
A beautifully remodeled castle that has lovely big rooms and baths, views of the surrounding river valley, a nice restaurant and lounge and a fabulous staff. Overall a great spot to spend a rainy winter night.
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Date of stay: November 2022
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Joana Neves, Diretor-Geral at Pousada Castelo Alcacer do Sal
Responded 1 week ago
Dear Mrs., We were delighted to hear that your recent stay at Pousada Castelo Palmela was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. We would kindly invite you to dedicate us a few more minutes to share your positive experience on TripAdvisor. Many thanks for choosing Pousada Castelo Palmela for your stay. We look forward to welcoming you again soon at our hotel. Kind regards, Joana Neves
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pietisa wrote a review 17 Nov
Brussels, Belgium80 contributions71 helpful votes
This review is only about the restaurant, which is open to non hotel guests. Very disappointing experience: the food was acceptable but overpriced. The menu proposed does not show much imagination. In the restaurant there is a lack of atmosphere and the cold decoration did not use the charm of a old building to make use of the huge potential (especially the lighting system which looks more like a canteen than a restaurant). Nothing or little has changed in the last 20 years and it is a pity, the place seems to be somehow neglected. Still on the menu, it is quite strange that on the menu cover is appears a reference to the Portuguese royal house. Do they know that Portugal is a Republic? Which royal house is the menu referring to? However the worse was still to come: on the menu the prices do not correspond to the final bill, as VAT of 23% is not included. Therefore, the final bill is a bad surprise! We wonder if this non-consumer friendly practice is legal according to the Portuguese and European legislation. In a nutshell: restaurant not recommended at all.
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Date of stay: September 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Joana Neves, General Manager at Pousada Castelo Alcacer do Sal
Responded 1 week ago
Dear Mrs. Pietisa, We would like to thank you for taking the time to share your opinion on your stay at Pousada Castelo Alcácer do Sal. We highly appreciate the feedback provided by our Guests as it helps us improve our daily performance and perfect our service and overall quality. We are sincerely sorry that you were disappointed with your dining experience. We have shared your comments with our Food and Beverage Manager, and we are taking the necessary measures to improve our offer. Once again, we thank you for staying at Pousada Castelo Alcácer do Sal, and we look forward to welcoming you back soon. Kind regards, Joana Neves
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Luciana M wrote a review 15 Nov
Porto, Portugal2 contributions1 helpful vote
Excellent stay for History Lovers! Nice sigthseeing, good accomodations, The Pousada Afonso II it's simply beautiful!! Nice for families or for a romantic escape. The staff is very kind and helpful. Lovely Breakfast. We choose to have dinner in local restaurants.
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Date of stay: November 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Joana Neves, Diretor-Geral at Pousada Castelo Alcacer do Sal
Responded 1 week ago
Dear Mrs. Luciana, We were delighted to hear that your recent stay at Pousada Castelo Palmela was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. Many thanks for choosing Pousada Castelo Palmela for your stay. We look forward to welcoming you again soon at our hotel. Kind regards, Joana Neves
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
harilenn wrote a review 10 Nov
Los Angeles, California24 contributions9 helpful votes
We stayed there for one night ( 10/26/2022) . Hotel and staff were generally wonderful. Our room though spacious with a great view had someones old popcorn under the bed. The problem was the food! Many restaurants close in October after the season. The hotel restaurant was really the only option available and what a terrible meal it was. Food appeared to be pre-made and reheated. Tasteless and uninspired...and very expensive.There were six of us eating at the particular sitting and we all agreed how bad it was. An absolute disappointment to what would otherwise have been a relatively lovely stay.
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Date of stay: October 2022
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Do NOT eat here.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Joana Neves, Diretor-Geral at Pousada Castelo Alcacer do Sal
Responded 1 week ago
Dear Mrs., We would like to thank you for taking the time to share your opinion on your stay at Pousada Castelo Alcácer do Sal. We highly appreciate the feedback provided by our Guests as it helps us improve our daily performance and perfect our service and overall quality. We are sincerely sorry that you were disappointed with your dining experience. We have shared your comments with our Food and Beverage Manager, and we are taking the necessary measures to improve our offer. Once again, we thank you for staying at Pousada Castelo Alcácer do Sal, and we look forward to welcoming you back soon. Kind regards, Joana Neves
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
david w wrote a review Oct 2022
Granada, Spain365 contributions187 helpful votes
What is there not to like at this beautifully designed Pousada? The way they have incorporated the modern design of this very comfortable hotel accommodation into the remaining fabric of the original remaining castle structure is not only clever but in my humble opinion very impressive. It is hard to see the joins as they say. Top quality, modern spacious rooms with some impressive views, very comfortable beds plus a superb restaurant for both dinner and generous buffet breakfast. I would definitely recommend it as a base for exploring the surrounding area and for what amenities are on offer, it is great value for money.
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Date of stay: October 2022
Rooms
Service
Sleep Quality
Room Tip: Request a top-floor room with a view.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Joana Neves, Diretor-Geral at Pousada Castelo Alcacer do Sal
Responded 4 weeks ago
Dear Mr. David, On behalf of our entire team at Pousada Castelo Alcácer do Sal, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pousada Castelo Alcácer do Sal. Best regards, Joana Neves
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pedro wrote a review Aug 2022
1 contribution
This Hotel managed to create an almost luxury ambiance while integrating as much as possible the history traits of the place it sits on! If you take the time to visit the Crypt underneath the Castle/Hotel, you get a glimpse of how much work went into making this what it is today, with an unbelievable transformation. Rooms are great (I stayed at a Suite as we were 2 adults + 2 Children), staff is always available, helpful and welcoming. Only less positive aspect I'd mention is the prices in the restaurant which are hard to understand, but with the number of restaurants in the general area, there's no issue finding spots to eat. This is a pity.
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Date of stay: August 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Dogberry1258 wrote a review Jul 2022
Guernsey, United Kingdom373 contributions113 helpful votes
Elegant and stylish hotel with excellent facilities. Very comfortable room. Good service from staff. Lovely swimming pool with good seating outside. Plenty of parking. Breakfast was good with a wide variety of choices to satisfy all tastes. Getting a drink was difficult though!
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Date of stay: March 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ricoligolf wrote a review Jul 2022
4 contributions3 helpful votes
You expect to have some quality when you pay 380 euros for a room, for a night. The Hotel is very beat up with a decoration that is well bellow average in the materials used and conservation of the same. At arrival you have a little reception to the left that seems like the reception of the local village recreation public club, with one person and very poor decoration. You expectations immediately drop as you realize this will not be what you expected. Then they give you a key and you notice the key chain is dirty and beat up like you picked it up from the street and had been sitting up there for years. You get to the room and the furniture is old, beat up and the decoration is well bellow what expected. The coffee machine had mildew in the water deposit. You could see the green clearly. There was barely any water inside and the deposit had stains of green at the bottom. It stopped us from using that Nespresso coffee machine. At breakfast, we had to wait for croissants and as they were coming they would be taken to a table that seemed it was the owners table as all guests were waiting for food but it kept going to that table before going to the general buffet tables. The choice was very little. Had to wait for scrambled eggs for at least 20 minutes after complaining. The orange juice was squeezed but had so much water mixed that tasted like one of those instant package juices. The room with at least 20 tables was attended by one employer and sometimes another assistant would show up. The poor man was sweating. At departure we wanted to see the chapel that was part of the Hotel/Convent and once inside we realized it had been converted into an event room. There was no altar or chairs, and all that remained was the walls around it and the tombs on the floor. Other than that, two circular tables leaned against a wall which reveled there were events organized there. Overall, they have turned what could be a five star experience and atmosphere as well as cultural visit, into something "never to return to". For sure not worth the 380 euros price.
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Date of stay: July 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Joao Marques V wrote a review Jun 2022
Cork2 contributions
It’s a still a great Portuguese pousada, but the years are starting to show. The service is impeccable, the rooms are clean, and the space is incredible. But the rooms are in dire need of renovation. The finishes are starting to peel off and the coils in the mattress are long gone. But the most unacceptable experience was at breakfast. Clearly understaffed, tables with used dishes piled on top of each other, we had to beg one of the two people serving the entire hotel to clean a table for us and get us a coffee. Por the price they’re asking, some lines can’t be crossed. Please offer better conditions and hire more staff. They’re the ones that get to hear it from most guests, but I know it’s not their fault.
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Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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MarkSJ wrote a review May 2022
Hendersonville, North Carolina137 contributions70 helpful votes
Excellent, memorable, romantic stay at Pousada Alcacer do Sal, a converted convent, centuries old. The grounds are lovely: a castle-wall with turrets surrounds spacious grounds with a great pool area. Rooms are also very spacious and quiet, very large bathrooms. Dinner was elegant and delicious. Service was impeccable. Felt like royalty.
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Date of stay: May 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$86 - US$111 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pousada de alcacer do sal dom afonso ii hotel alcacer do sal
FORMERLY KNOWN AS
Pousada de Alcacer do Sal Dom Afonso II
LOCATION
PortugalAlentejoSetubal DistrictAlcacer do Sal
NUMBER OF ROOMS
35
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POUSADA CASTELO ALCACER DO SAL: UPDATED 2022 Hotel Reviews, Price Comparison and 635 Photos (Portugal) - Tripadvisor

Frequently Asked Questions about Pousada Castelo Alcacer do Sal
Which popular attractions are close to Pousada Castelo Alcacer do Sal?
Nearby attractions include Cripta Arqueológica de Alcácer do Sal (0.2 km), Castle of Alcácer do Sal (0.00 km), and Igreja de Santa Maria do Castelo (0.2 km).
What are some of the property amenities at Pousada Castelo Alcacer do Sal?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Pousada Castelo Alcacer do Sal?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Pousada Castelo Alcacer do Sal?
Guests can enjoy an on-site restaurant during their stay.
Is parking available at Pousada Castelo Alcacer do Sal?
Yes, free parking is available to guests.
What are some restaurants close to Pousada Castelo Alcacer do Sal?
Conveniently located restaurants include O cantinho da ribeira velha, SALINAS Restaurante e Tapas, and A Papinha.
Are there opportunities to exercise at Pousada Castelo Alcacer do Sal?
Yes, guests have access to a pool during their stay.
Is Pousada Castelo Alcacer do Sal located near the city centre?
Yes, it is 0.7 km away from the centre of Alcacer do Sal.
Does Pousada Castelo Alcacer do Sal offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Pousada Castelo Alcacer do Sal?
The staff speaks multiple languages, including English, Spanish, French, and Portuguese.
Are there any historical sites close to Pousada Castelo Alcacer do Sal?
Many travellers enjoy visiting Fornos Romanos da Herdade do Pinheiro (0.6 km).