Hilton Grand Vacations Club The Crane Barbados
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About
#2 of 5 hotels in Saint Philip Parish
Location
Cleanliness
Service
Value
Overlooking lush tropical foliage, turquoise waves and sparkling white sands, Hilton Grand Vacations Club The Crane Barbados is a secluded getaway along one of Barbados' most pristine beaches. With luxurious rooms and suites, diverse restaurants, unique 1.5-acre cliff pool complex, a full-service spa and extensive amenities, our resort is an ideal escape for families, couples and leisure travelers. Unwind amid the Old World charm of our luxurious guest rooms and suites, featuring four-poster beds, mahogany furnishings, complimentary WiFi and a private patio or balcony. Suites feature plenty of space and a full kitchen with granite countertops. Ask about our rooms with a private pool.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Tennis court
Babysitting
Electric vehicle charging station
Public wifi
Hot bath
Pool / beach towels
Pool with view
Yoga classes
Fitness / spa changing rooms
Fitness classes
Personal trainer
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Children Activities (Kid / Family Friendly)
Highchairs available
Car hire
Business Centre with Internet Access
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Manicure
Neck massage
Pedicure
Salon
Waxing services
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
ATM on site
24-hour check-in
24-hour front desk
Clothes dryer
Laundry service
Washing machine
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Room features
Blackout curtains
Bathrobes
Air conditioning
Additional bathroom
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Desk
Dining area
Housekeeping
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Kitchenette
Dishwasher
Microwave
Oven
Refrigerator
Stovetop
Kitchenware
Flatscreen TV
Radio
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English
Location
54Somewhat walkable
Grade: 54 out of 100
33Restaurantswithin 10 km
14Attractionswithin 10 km
59Reviews13Q+A14Room tips
Reviews
Traveller rating
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The Crane is a beautiful resort. There are several staff that go above and beyond to take good care of the guests. It does feel like you’re retuning to visit family when you come home to the Crane. That being stated, we have noticed that the restaurants are sometimes very short staffed, with literally no waiters at times and management having to cover. Unfortunately, the seaweed boom also didn’t work and the beach is covered with thick sargassum seaweed. We have historically seen the resort try to clean the beach with both a tractor and use of the landscaping crew. Now we don’t see the tractor and the landscaping crew only clears narrow paths through the seaweed instead of removing it. I think that’s worth noting because we observe a different work ethic at other resorts when dealing with sargassum. We have been at other 5 star resorts where the staff will ensure that all the seaweed is removed for their guests so that they can enjoy a relatively pristine beach. Apart from that, we’d still recommend the Crane to others and hope they’ll take action to improve the guest experience.…
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Crane Barbados, Marketing at Hilton Grand Vacations Club The Crane Barbados
Responded 4 weeks ago
Dear Caribbsands, Thank you for taking the time to share your review, your feedback is very important to us. We regret to learn your stay fell short of expectations. Please accept our apologies for the inconveniences you encountered. Please be assured, we will discuss your comments with our team for investigation and correction as we continue to aim to surpass the expectations of all our guests. During your stay, we unfortunately experienced an influx of Sargassum seaweed. Typically, we utilize a tractor to clear the beach. However, during this time the tractor was unfortunately offline for maintenance and we instead deployed a team of landscapers to clear the beach each morning. We hope you will give us the chance to restore your trust in us in your future travels. Sincerely, Chris Forbes General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Hotel's Favourite
I would like to give a big thankyou to Rashad on reception for being so helpful with my wife and I and our room. He has made our whole occasion so much better and more comfortable. His manners, perseverance , understanding and patience are second to none , thanks Rashad
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Date of stay: September 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Stayed for 6 nights as HGV Max members. Staff was great from check in to check out. Food on site was good didn't hit all the restaurants. We did do the beach BBQ on Tuesdays, was great make reservations early in the week. Beach was great for us, would be nice to have the elevator to the beach fixed. Had an issue with lack of hot water for the room, staff moved us the next day all good from there thanks all We used Ezra Quinn for our airport pick up and drop off, on time coming and going ezb.qin@icloud.com 1-246-224-8176 even stopped at the local store on the way to the Crane. Will be back
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Date of stay: December 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
+1
Would never stay at this property again. Needs ton of upkeep, AC not working at all, Elevator to beach not working for last 2 months. Management is clueless and their only comment is they are overseen by Hilton but now fully owned. Said take it up with Hilton as they have no ability to help their guests. WORST experience EVER with Hilton and would never come back to Barbados based upon this. Will be seeking full refund from Hilton based upon this as it’s not up to the par of Hilton and surprised they would want to put their name on it. TERRIBLE
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Date of stay: November 2022Trip type: Travelled solo
Value
Location
Service
Room Tip: Would avoid property altogether.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Crane Barbados, Marketing at Hilton Grand Vacations Club The Crane Barbados
Responded 9 Dec 2022
Dear I080074, Thank you for taking the time to share your review, your feedback is very important to us. We regret to learn your stay fell short of expectations. Please accept our apologies for the inconvenience you encountered. Please be assured, we will discuss your comments with our team as we continue to aim to surpass the expectations of all our guests. Regarding the air conditioning, we do apologize for the inconvenience. Due to unforeseen circumstances, our chiller was taken offline which led to some of our rooms experiencing a reduced level of cooling. I am pleased to report that the issue has been repaired and the chiller has been online since. Please be assured we are dedicated to providing outstanding service to all guests. We hope you will give us the chance to restore your trust in us in your future travels. Sincerely, Chris Forbes General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We traded timeshare points to stay in one of the lovely Hilton Grand Vacation rooms with our own garden and private pool. We were very happy with our accommodations and the Crane Resort. The restaurants had a nice variety, the village concept was great, the many pools to choose from was awesome. The staff we met were all friendly and helpful. Loved it!
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Date of stay: November 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Had a great week. The team that works at the Crane are awesome - great and friendly service everywhere. Loved our rom with the ocean front view. Was able to sit on the deck in the morning and have a coffee and enjoy the morning sun. Love the Carriage House for lunch and drinks and Azure is amazing for dinner and if not so hungry then the bar and tapas is perfect. We went golfing one day and The Crane helped us arrange and it all went smoothly. Sitting by the pool every day is amazing and the beach is beautiful
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Date of stay: October 2022Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hilton Honors Hilton Grand Vacations Hilton has not made my first time here any reason for me to make another trip here... I express my issues with the Front Office Manager Jeanie that's on Duty and she only offered move me to another room which is inconvenience because I have not been able to enjoy the room I booked not to mention I'm now having to wait till check in at 4pm to get into the other room... I'm dirty from returning from atv riding along with hungry I'm unable to shower or grab food because of the condition my room is in.... @HiltonGrandVacations has truly destroyed my 40th Birthday experience 😢 😔
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Date of stay: October 2022Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Crane Barbados, Marketing at Hilton Grand Vacations Club The Crane Barbados
Responded 4 Nov 2022
Dear Inspire15120691578, Thank you for your feedback. We regret that your stay fell short of expectations. Please accept our apologies for the inconvenience experienced. It is our standard practice to try to bring resolutions to any concerns received pre-departure and as such we would have been in touch during your stay to resolve any issues for a comfortable and enjoyable stay. Please know, this is a rare occurrence and we are dedicated to providing outstanding service to all guests. We hope you’ll give us the chance to restore your trust in us in your future travels. Sincerely, Chris Forbes
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We enjoyed our recent stay at the Crane. We stayed in a two bedroom suite. The rooms were clean and extremely spacious. The service was suburb and the staff was friendly and helpful. The doorman Kadeem, was very helpful. He referred us to Ezra Quintyne, who became our personal driver during our week in Barbados. Ezra was professional, friendly and helpful. He went out of his way to ensure we had a joyful vacation. He not only drove us to different places but also provided us facts and insight regarding Barbados. He was fantastic and I highly recommend Ezra for any tour or transportation needs.
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
+1
Great place to stay. Perfect place to stay and relax without feeling like you have to go out to experience the island. Multiple restaurants of all styles, beautiful views and friendly staff. Special shout out to Adanna at Bar 1887 who remembered our drinks from the previous night and brought them out before we could even order them. That was the type of customer service we received the entire time we were there. Our room was great. I strongly recommend the ocean view. Nothing better than waking up to sunrise. We will definitely be back!
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
You would never guess this place originated in 1887. Obviously many buildings and pools are of newer vintage but the flow from historic to newer is seamless. Although the covid protocols are still very much in place with the mask monitoring and hand sanitizing stations being mandated, you can still find pool areas and restaurants much more relaxed once seated. Staff is extremely helpful and happy to be doing so with greater customer service attitude. Only drawback and obviously nothing within the staff’s control is the beach coverage of dead seaweed. While this severely limits the use of most of the sand area the chairs and umbrellas are still available. However it does take some getting use to the smell. All in all a great relaxing vacation.
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Date of stay: June 2022
Location
Cleanliness
Service
Room Tip: Some rooms have little private pools. Sunrise is early so think about that if you are an early...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
PRICE RANGE
US$230 - US$513 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanBarbadosSaint Philip Parish
NUMBER OF ROOMS
272
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Claim Your ListingHILTON GRAND VACATIONS CLUB THE CRANE BARBADOS: UPDATED 2022 Hotel Reviews, Price Comparison and 253 Photos (Caribbean) - Tripadvisor
Frequently Asked Questions about Hilton Grand Vacations Club The Crane Barbados
Which popular attractions are close to Hilton Grand Vacations Club The Crane Barbados?
Nearby attractions include Foursquare Rum Distillery (4.0 km), Bottom Bay (4.0 km), and Crane Beach (0.07 km).
What are some of the property amenities at Hilton Grand Vacations Club The Crane Barbados?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hilton Grand Vacations Club The Crane Barbados?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Hilton Grand Vacations Club The Crane Barbados?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton Grand Vacations Club The Crane Barbados?
Yes, free parking is available to guests.
What are some restaurants close to Hilton Grand Vacations Club The Crane Barbados?
Conveniently located restaurants include Cutters of Barbados, Dis Ole House, and Zen Restaurant.
Are there opportunities to exercise at Hilton Grand Vacations Club The Crane Barbados?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Are any cleaning services offered at Hilton Grand Vacations Club The Crane Barbados?
Yes, laundry service and a clothes dryer are offered to guests.
Are there any historical sites close to Hilton Grand Vacations Club The Crane Barbados?
Many travellers enjoy visiting Foursquare Rum Distillery (4.0 km).
Does Hilton Grand Vacations Club The Crane Barbados have any great views?
Yes, guests often enjoy the city view available here.
Is Hilton Grand Vacations Club The Crane Barbados accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.