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CasaSandra Boutique Hotel

488 reviews
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Traveller (402)
Room & Suite (289)
Storyboard
Overview
  • Excellent64%
  • Very good18%
  • Average8%
  • Poor6%
  • Terrible4%
Travellers talk about
“casa sandra”(97 reviews)
“cuban night”(9 reviews)
“isla holbox”(29 reviews)
Public Wifi
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
Restaurant
4.0 Star Hotel
All hotel details
Offers from CasaSandra Boutique Hotel
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (488)Write a Review
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11 - 15 of 255 reviews
A TripAdvisor Member
17
Reviewed 3 December 2017 via mobile

Unfortunately the hotel manager, (Fabricio) was extremely nasty. We booked 2 superior beachfront rooms which looked nothing like the pics we saw online. The rooms were horrible. When we asked Fabricio to switch our rooms he said “if you don’t like the rooms than leave”....More

7  Thank A TripAdvisor Member
Response from marketing207, Guest Experience at CasaSandra Boutique HotelResponded 24 December 2017

Dear guest, I appreciate the time dedicated to write your opinion regarding your vacations at Casa Sandra. I am really sorry and I have to say it is not pleasant to read comments where we can see our guest’s dissatisfaction. We have a new management...More

Reviewed 3 December 2017 via mobile

In my life I have never witnessed such a disgraceful employee at a hotel, luxury or otherwise. A desk clerk named Fabrizio tried to price gouge us to trice the listed price to be in tooms that were larger than a shoebox! He claimed we...More

4  Thank Michael H
Response from marketing207, Guest Experience Manager at CasaSandra Boutique HotelResponded 24 December 2017

Dear guest, I appreciate the time dedicated to write your opinion regarding your vacations at Casa Sandra. I am really sorry and I have to say it is not pleasant to read comments where we can see our guest’s dissatisfaction. We have a new management...More

Reviewed 1 December 2017

We loved our 5-night stay at CasaSandra, it was a dream of relaxation. We found the room as gorgeous as pictured online, the grounds immaculate, and the staff very kind and pleasant, with special kudos to Jessica, Cesar the bartender, and the evening chef (whose...More

1  Thank Deirdre F
Response from marketing207, Guest Experience Manager at CasaSandra Boutique HotelResponded 25 December 2017

Dear Deirdre F, Thank you for sharing your comments with all the readers, I appreciate your time and dedication as we think it is a good way to constantly keep improving our service. Your comments about our staff make us happy, because everybody work hard...More

Reviewed 30 November 2017

We were so excited to stay at CasaSandra hotel and for the boutique experience. However, we were very disappointed with our hotel and the two stars is just a result of nice rooms, walkable distance to town, and a beautiful beach view. There is so...More

2  Thank BK0424
Response from marketing207, Guest Experience Manager at CasaSandra Boutique HotelResponded 25 December 2017

Dear BK424, I appreciate the time dedicated to write your opinion regarding your vacations at Casa Sandra. I am really sorry and I have to say it is not pleasant to read comments where we can see our guest’s dissatisfaction. We have a new management...More

Reviewed 22 November 2017

My husband and I have just returned from a 3 night stay at Casa Sandra and wish to express our extreme disappointment in the managment at the hotel, or lack of management. The entire staff, with the exception of Jessica that was helpful and knowledgeable,...More

6  Thank sandnsea42
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Beachfront
Breakfast included
Spa
Hotel Amenities
Breakfast included
Laundry Service
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Spa
Outdoor pool
Details
Price range
US$324 - US$720 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Spa Hotel in Holbox Island
#10 On the Beach Hotel in Holbox Island
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$324 - US$720 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Spa Hotel in Holbox Island
#10 On the Beach Hotel in Holbox Island
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (402)
Room & Suite (289)
Pool & Beach (157)
Dining (108)
Family and Play Areas (1)
Questions & Answers
Ask a question
Jules1230
20 August 2017|
AnswerShow all 2 answers
Response from marketing207 | Property representative |
Dear Julieani, I hope this email finds your well. First of all, i would like to offer a sincerely apologized for the delay of the answer, however would like to informed you that we have a new management and we are ready... More
0
Votes
Google Translation
Sixbees
15 January 2017|
Answer
Response from marketing207 | Property representative |
Good morning Sixbees! Not every room has its own balcony; one Superior Standard room and all Superior Beach Front rooms have a shared balcony. If you have any further doubts, don't hesitate to ask!
0
Votes
Google Translation
MartineDavis
15 January 2017|
Answer
Response from marketing207 | Property representative |
Good morning Martine! If you want a nice room with a spectacular view, we would recommend our Suite Oceans, which are more economic than the Master Suite and Villa. If you are looking for a more spacious bedroom, without the... More
2
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Room Tips
"Suite rooms are the best"
Read review
"The villa is great. We had a room in the main part of the hotel that was upstairs for our kids (late teens..."
Read review
"Stay in one of the Garden Rooms---you'll have privacy and more space, and can still see the sea from your..."
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"Maybe upstairs rooms would be less damp"
Read review
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