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Golden Sands Resort by Shangri-La

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Golden Sands Resort by Shangri-La
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2,970 Reviews from our TripAdvisor Community

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Showing 2,764: English reviews
Medan, Indonesia
Reviewed 1 week ago NEW

Great place for families, young and old. Always a friendly staff with a family atmosphere. Have been here several times over the years and recent improvements have just made it better. Zigi's on the beach is a great place to start the day with breakfast and and excellent place for evening drinks as the sun goes down.

Review collected in partnership with shangri-la.com
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Helpful?
Thank rosemedan
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear rosemedan, Welcome back! We are so pleased to receive your fabulous review, and we are even more delighted that you enjoyed your recent stay. I am so pleased to read your positive comments about our location, facilities and hospitality. We look forward to welcoming you again for another memorable stay! Best regards, Suleiman Tunku Abdul Rahman Director of Communications

Moscow, Russia
Reviewed 1 week ago

The hotel has a great location and is perfect for families with small children, hotel staff great and very help full, great food Penang is a great island to visit with many attractions, like temples, the old center of George Town.

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Helpful?
Thank HKMoscow
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear HKMoscow, Thank you very much for taking the time to share you valuable feedback following your recent visit with us. We are delighted to hear that you enjoyed and had a great stay with us. I am so pleased to read that you were happy with our services and facilities. We look forward to welcoming you back in the...

Nottingham, United Kingdom
Reviewed 1 week ago

for a first class holiday you could not choose a better place to relax and enjoy the sights and sounds of Penang. The Golden Sands offers an excellent choice of food and the service cannot be faulted. All the staff are well trained and were courteous, very helpful and pleasant to talk to.

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Helpful?
Thank johnvintage7949
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear johnvintage7949, Thanks so much for taking the time to leave such wonderful feedback - I'm delighted that you enjoyed the sights and sounds of Penang, happy with the choices of food and the service our team provided. We hope to have an occasion to welcome you back to Golden Sands Resort by Shangri-La again in the future. Best regards,...

Wexford, Ireland
Reviewed 1 week ago via mobile

We stayed here for 6 nights and had the best time ever. From the minute you walk in the door you're treated so well. Cocktails during happy hour are so reasonable and the guy even remembered our drinks from the day before. The only problem we encountered was a loud bar across the road and the staff on reception fixed...

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Helpful?
Thank Niamh B
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear Niamh B, I was so pleased to learn of your fantastic review of Golden Sands Resort by Shangri-La. It fills me with great joy to know that you had a great experience whilst you were staying with us and in particular that you were happy with the services and cocktails was reasonable. We look forward to welcoming you back....

London, United Kingdom
Reviewed 1 week ago via mobile

We visited with a 5 year old in April. The hotel was almost universally excellent - the facilities were outstanding: the pools were lovely: warmed water and never too busy with a massive shade over the kids section. The splash zone was also outstanding: never had to queue for the slides and the mist tunnel etc were all super clean...

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Helpful?
Thank JasonNathan
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear JasonNathan, Thank you for taking your time to review your recent stay with us at Golden Sands Resort by Shangri-La. It gives me great pleasure to know that you had a wonderful experience with us and for you to rate us as the 'Excellent facilities' is the best piece of feedback we could hope for. I will be sure...

London, United Kingdom
Reviewed 1 week ago

Really nice hotel right on a beautiful spot on Batu Feringgi beach, this hotel is great for families. Really nice breakfast in a beautiful setting, staff here are absolutely fantastic. Superb swimming pool and being right on the beach you can swim in the sea, plenty to do on the beach. Me and my wife stayed here 15 years ago...

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Helpful?
Thank markhoman1962
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear markhoman1962, It was indeed a pleasure to have been of service to you and your wife. Welcome back! We appreciated you share this beautiful review of Golden Sands Resort by Shangri-La on TripAdvisor with other travelers. We are delighted to know that you had a relaxing and enjoyable stay with us. We certainly look forward to you return. Best...

Reviewed 1 week ago

The staff was very courteous, friendly and accommodating. The staff paid attention to details in relation to making our stay memorable. They arranged a birthday cake for my wife's birthday together with a signed birthday card signed by the staff.

Review collected in partnership with shangri-la.com
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Helpful?
Thank Richard T
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear Richard T, Thank you for staying with us and we appreciated your feedback. We are delighted to hear that we have met your expectations and you were happy with our services. We hope you will think of us as your first choice to stay in Penang if you ever have a chance and we will be delighted to welcome...

Sydney, Australia
Reviewed 1 week ago

Just a great family location - kids loved it, food was and service great. Kids enjoyed the Kidz club. Location to other attractions was perfect. Pool was always clean and plenty of space for people to relax. The beach was a mere meters away. Will come again!

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Helpful?
Thank kale25
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear kale25, Thank you for staying with us and thank you for the "Just a great family location" review. We appreciated your feedback and we are absolutely happy to know that you have thoroughly enjoyed your stay with us. It was indeed a pleasure to have been of service to you and we certainly look forward to your return to...

Petaling Jaya, Malaysia
Reviewed 1 week ago

Nice family hotel with lovely pool and beach. Friendly staff. Suitable for family with children. Kids zone keeps kids entertained. Good spread for breakfast. Kids above 3 years are the ones that can enjoy the hotel facilities most.

Review collected in partnership with shangri-la.com
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Helpful?
Thank farahhhhhh
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear farahhhhhh, Thank you for staying with us and thank you for the "Best place for family with children" review. We are delighted to hear that you have enjoyed your trip in Penang during your stay with us. We hope that you will have a chance to come back and stay with us again in the near future. Best regards...

Hong Kong
Reviewed 1 week ago via mobile

This was our first visit to Penang and booked the Golden Sands Resort after reading many positive reviews as a family friendly resort on the beach. The journey was around 1 hour away from the airport. Upon arrival we checked in at the Cool Lounge which is a separate area for Golden Circle members, a nice feature. Our sea facing...

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Helpful?
Thank LeeFamily
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear LeeFamily, Thank you for staying with us and thank you for sharing your beautiful review of Golden Sands Resort by Shangri-La with other travelers on TripAdvisor. We are delighted to know that you and your family had a relaxing and enjoyable stay at our resort. We have taken notes on your comment with regards to the bathroom. Please be...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
The Golden Sands Resort by Shangri-La first commenced operations in October 1979. It has won numerous awards and recognition as a family- and kids-friendly resort. As such, it enjoys the reputation as the preferred resort among families on holiday. This 4-star resort on Batu Feringgi Beach is filled with facilities for dining, leisure and recreation that will surely keep any multi-generational family happily occupied. Adventure Zone, Shangri-La's unique family entertainment center With 387 guestrooms and suites that boast views of either the verdant hills or azure sea, the hotel caters to the needs of individuals, groups and families. Some room types even feature Murphy pull-down beds and connecting doors. Childcare services are available, allowing adults on holiday with their family to enjoy some private time away from their children. At the Kids' Club, which is based in the Adventure Zone's dry play park, children are kept entertained from morning until evening and provided with regular meals and break times. The Adventure Zone is the biggest indoor play park in Penang, offering a myriad of play structures, activity rooms and entertainment options. Here, children can enjoy video screenings and visits from the resort's mascots. At our mini water park, children and toddlers can interact safely, playing on the splash pad, which has a safe floor surface and includes many water features, such as showers and tipping buckets. In addition, they will enjoy racing down the water slides. Holidaymakers can stroll around the resort grounds, which feature extensive manicured gardens and landscaped open spaces. Guests can also enjoy sunbathing and lounging by the pool and in the garden area. The Cool Lounge serves as a transit area for incoming and outgoing guests, and is a cool space where guests may read, surf the Net and enjoy sandwiches and pastries alongside coffee, tea and fruit juice. At Garden Café and Sigi's Bar & Grill by the Beach, children below 12 years old that are accompanied by one paying adult can eat for free. In addition, an outdoor Jacuzzi in the garden and two swimming pools with water slides are available. The resort also boasts a par-3 golf course for those that enjoy golf. Golden Sands Resort by Shangri-La well-equipped gymnasium awaits fitness enthusiasts. For those who wish to spend their time productively while on holiday, there are many daily activities, such as workout classes, cooking classes, craft making courses and visits to the George Town World Heritage Zone (by complimentary shuttle). The popular Batu Feringgi Night Bazaar beckons those who enjoy a stroll after dinner. Here, great bargains on apparel, novelty items, souvenirs and art can be found. ... more   less 

Additional Information about Golden Sands Resort by Shangri-La

Address: Batu Feringgi Beach, Batu Ferringhi, Penang Island 11100, Malaysia (Formerly Shangri-la's Golden Sands Resort)
Region: Malaysia > Penang > Penang Island > Batu Ferringhi
Price Range: $145 - $312 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Golden Sands Resort by Shangri-La 4*
Number of rooms: 387
Reservation Options:
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Also Known As:
Golden Sands Resort By Shangri-La Hotel Batu Ferringhi
Golden Sands Batu Ferringhi
Golden Sands Resort By Shangri-La Penang, Malaysia
Hotel Style:
#3 Business Hotel in Batu Ferringhi
#3 Luxury Hotel in Batu Ferringhi
#3 On the Beach Hotel in Batu Ferringhi
#5 Romantic Hotel in Batu Ferringhi
#5 Family Hotel in Batu Ferringhi
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Questions & Answers

Here's what travellers have asked, with answers from Golden Sands Resort by Shangri-La staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you want to try this hotel, make sure you book the room type you want, and don't expect free upgrades”
382kenw, 20 Apr 2017 | Read review
“change to better resort if you want a clean room or a good internet or some one that cares”
zeyash2017, 19 Apr 2017 | Read review
“from the 4 th floor good sea vieuw, but inland also good rooms they are bigger”
HKMoscow, 17 Apr 2017 | Read review
“A room with a sea view is preferable to enjoy a drink on the balcony and watch the marvellous colours when the sun sets in the evenings.”
johnvintage7949, 17 Apr 2017 | Read review
“Higher floor facing the sea”
markhoman1962, 16 Apr 2017 | Read review
5 of 5