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Blvd. Playa Hermosa 800 Metros al Norte 48-5000, 11000 Costa Rica
COVID-19 update: See the added health and safety measures this property is taking.Read more
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 06/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Occidental Papagayo
Updated 06/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#7 of 19 hotels in Gulf of Papagayo
Location
Cleanliness
Service
Value
Travellers' Choice
Located in Guanacaste on the Pacific coast of Costa Rica,The Adults Only Occidental Papagayo is only at 25 minutes from the Liberia International Airport. This Resort surrounded by nature, boast lush tropical landscape with scenic views of Bahia Culebra in Papagayo Golf.Ideal for couples, honeymooners and adult guest seeking a relaxing getaway. The Occidental Papagayo offers a highly personalized five star all- inclusive experience delivered by an attentive and dedicated staff.
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Property amenities
Free parking
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Archery
Airport transportation
Conference facilities
Secured parking
Hot bath
Pool / beach towels
Adult pool
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Poolside bar
Snorkelling
Tennis court
Aerobics
Bicycle tours
Billiards
Entertainment staff
Table tennis
Board games / puzzles
Nightclub / DJ
Car hire
Taxi service
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Massage
Salon
Adults only
24-hour security
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun terrace
24-hour front desk
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Safe
Telephone
Minibar
Flatscreen TV
Hair dryer
Iron
Wake-up service / alarm clock
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Quiet
Languages Spoken
English, Spanish
Hotel links
Special Offer:EXTRA 5% OFF
6047Reviews588Q+A100Room tips
Traveller rating
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Popular mentions
Key G wrote a review 17 Jan
1 contribution
We’re frequent guests in this beautiful hotel. We hardly recommend locals and international friends this hotel because food and people are great, (an upgrade gluten free option). Bar tenders David, Olman and Bryan were just amazing, not only because their skill with licor but customer service. Vanessa and Ruben at the pool we’re friendly and helped us with our questions. Only a couple of recommendations, for new employees in front desk, they’re struggling to provide support in check in process and one of them is not friendly at all, they had a mess with the restaurant’s reservation. And internet connection will improve if you get more access points to get better signal. But anyway, we’ll prefer this place! Is great for rest and relax.
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Date of stay: January 2022Trip type: Travelled as a couple
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Response from Jean Marie Prudencio, General Manager at Occidental Papagayo
Responded 5 days ago
Dear Key Thank you for sharing your feedback on your recent holiday experience among us, it is always a pleasure to welcome back our most loyal guests and our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We have taken your comments on board in order to improve our check-in process, A la Carte reservations and wi-fi. We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind regards, Raúl Arranz General Manager Occidental Papagayo
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Greddy S wrote a review Jul 2021
San Jose, Costa Rica5 contributions
Hotel's Favourite
This is an excellent option to visit at the papagayo península in Costa Rica, the hotel will offer you different options to enjoy the different activities that are available including Kayiking with one of the best Guides you can find, if you visit this place and want to do kayaking make sure to look for Wendy, she’s amazing in what she do and a very nice person. You can also enjoy the beautiful landscapes, see different types of lizzards, birds at monkeys without leaving the hotel, and if you are lucky you will receive a visit of birds in your room window. I’m pretty sure if you visit Occidental Papagayo you won’t regret and you will find a great place to enjoy your vacations rest and have a great time with your friends.
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Date of stay: July 2021Trip type: Travelled with friends
Room Tip: Some activities and restaurants needs a reservation, consider doing this at 8 am to prevent...
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Response from Papagayo Occidental, General Manager at Occidental Papagayo
Responded 3 Aug 2021
Dear Greddys We would like to express our gratitude for the comments you made about your recent visit. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Papagayo was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. We are blissful that you enjoyed and experienced so much of the resident wildlife we have to offer in our naturally beautiful surroundings and the different activities that we have to share with our visitors. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind regards, Raúl Arranz General Manager Occidental papagayo
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Erin A wrote a review 17 Jan
Bloomington, Indiana11 contributions
The Occidental Papagayo was a beautiful with an expansive campus surrounded by nature. Underneath, it was average. Pros: Enthusiastic staff members such as Enrique and Evonne were stars of the show. They worked tirelessly to try to ensure a positive experience. Beds were comfortable and the rooms were nice over all. At night, the resort quiets down so noise was never an issue. Activities planned over the course of the day/week allowed for entertainment if one would choose to stay on property. As a special surprise, a bottle of champagne was left on ice with fruit in my room on my birthday. It was truly thoughtful and meant a lot. I never felt unsafe in the midst of a global pandemic at this property. Masks were required when not eating or drinking indoors and they did not completely pack us in when seating us. The tour guide we booked through an on-property agent was amazing. The spa was lovely and provided a safe and soothing experience. The multiple pools offered us ample opportunity to find a space with the sun-to-shade ratios we were looking for. My group said the were happy with the food. The restaurant manager worked to help us with our special dietary needs. (See note below) Cons: Below the surface, a few things were just off. Rooms under the surface were a little aged. There was some wear-and-tear on our bathroom door where water had clearly gotten out while the shower was running. Our water pressure was average, though our friend in the “premium” room had very good water pressure. The noise levels from the rooms was quiet at night, but during the day, it’s a little noisier due to shuttle and housekeeping. This makes for difficult napping depending on what building you are in. The internet was very hit-or-miss, which wasn’t a big issue for our group since we stuck to the same haunts all week. We also used this trip to get away from the online world, which was nice. For COVID testing and other important needs, a small meeting room is available with separate and stronger internet. Beach access was limited, and unfortunately immediately off the bridge to the beach our group was regularly hounded by off-site tour guides and others trying to sell services. It was a little invasive, but otherwise was nice enough. There was no formal seating at the beach since it is public access. As vegans, our food experience started off a little rocky, but smoothed out over the course of the week. We had a difficult time navigating the language barrier to learn what foods did and did not contain animal products, resulting in the consumption of some non-vegan food items. However, the staff got to recognize us (and we got better about asking specific questions about food ingredients) around half way through our trip and were very good about helping us navigate what was safe for us to eat. All-in-all, for what we paid, we were very happy with our experience, but if you’re looking for a 5 star experience, you will be disappointed.
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Date of stay: January 2022Trip type: Travelled with friends
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Response from Jean Marie Prudencio, General Manager at Occidental Papagayo
Responded 5 days ago
Dear Erin Thank you for taking the time to share your recent vacation experience at Occidental Papagayo. We are so pleased to read that you had a great time and appreciate all of your feedback. We would also like to say how grateful we are to you for your extensive and descriptive review, highlighting important features of the resort and providing our future guests with useful tips and suggestions that will enhance their vacation experience. We appreciate your suggestions regarding rooms maintenance, wi-fi, beach access and food, although, despite the language limitations, we are happy to have been able to attend to your culinary needs. Thank you for pointing out the good value for money of our hotel as we always strive to ensure the best pricing for our guests, the entertainment program, beds and spa. Your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Kind regards, Raúl Arranz General Manager Occidental Papagayo
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WHWhite wrote a review 16 Jan
Portsmouth, United Kingdom59 contributions33 helpful votes
My initial impressions were all bad. The man on the gate took 20 mins deciding whether or not to let the car in front of me in whilst a long queue backed up. When I finally got in, there was only one person checking people in at reception whilst others stood around. So it was >1hr between arriving and finding my room. Unacceptable. WiFi is awful. Hardly ever worked in the room, had to go up to reception, but it was spotty even there. That too is not acceptable: it is essential for making onward travel arrangements these days. The place seems to largely cater for a fly and flop US clientel, but I preferred to be out and about exploring the wonders of CR rather than lounging by the pool all day so I can’t say much about the free food and drink on offer except that the breakfast was good. The room was pleasant with a lovely view of the Pacific. The place is undeniably good value, which is why I picked it, but the location is quite a big drive from many of the sights of Guanacaste.
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Date of stay: January 2022
Cleanliness
Service
Sleep Quality
Room Tip: Building 12 has an elevated position and has good views
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Response from Jean Marie Prudencio, General Manager at Occidental Papagayo
Responded 6 days ago
Dear Guest In Occidental Papagayo we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guest's expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. We have taken good note of your remarks related to the service you received upon check in and apologize for the exceptional wait you expérienced upon your arrival, we will do our utmost to improve on this aspect of our services and extend our sincere apologies for any inconvenience caused to you and your loved ones. Unfortunately, access to wifi may be slower during peak hours, different areas of the hotel or due to weather conditions in the area. When many clients want to connect to our network, we may experience possible saturation or fluidity problems. However, we have reinforced the service with broadband internet and assistance from our systems technician. In the oher hand, we are happy to read that you enjoyed and experienced so much our naturally beautiful surroundings and the amazing view to the bay . We also would like to thank you for pointing out the good value for money of our hotel as we always strive to ensure the best pricing for our guests. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards, Raúl Arranz General Manager Occidental Papagayo
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jessicamS1257TJ wrote a review 16 Jan
Orange County, California1 contribution
During our stay in Costa Rica we visited several 5 Star resorts, this however was by the worst one and made me question the countries star rating system or if a resort could just pick their star level. If you're OK with mediocre service, food and hotel processes maybe you'll be OK, but for me this was not 5 stars. Checkin - Sun just was going down so it was starting to get dark when we arrived. We pull up to the registration area but before we checkin we were told we have to move our car. No valet to be found, no help. So we drive down a hill into a dark dirt/rocky parking area. We pull our luggage out using our phone flashlights and finally see someone to flag down to see if there is someone that can help us get back to the registration with our luggage. An open air shuttle comes several min later to get us. Even though I filled out every form to checkin "online", it was a long and tedious process, much a duplication of what I had completed online. After staying for a few days found that much information was never provided to us at checkin. We had a premium room that came with a gold wristband (yes all guests get to wear wristbands) for example we didn't know at checkin that we could order food in lieu of the buffet everyday for breakfast. We found this out from another guest that actually also learned from another guest, so I know that the communication on what your band comes with is flawed and you may miss out on things you paid for! Room- Once we reached the room noticed we had exactly 2 towels, what kind of place has 2 towels? I like to wrap my hair in one and between me and my husband it's a bit tight. Sure I could get more but this was just a 1st observation. Also with our room we were supposed to have a "stocked mini fridge." We had exactly 2 beers in our fridge when I checked to see what was in it. Again, sure I could ask to get more stuff but again, why only 2 beers when its supposed to be "stocked"? No water or misc juice or something. There was a pedestal sink as the only bathroom sink which led to no counterspace to get ready. The room was hot, zero a/c on, the guy that helped with the luggage turned it on so it took hours to reach a comfortable temp. The real weird thing was the door and curtain situation. The door of the room faced a walkway and the Waterview so to close the curtains you covered the door because otherwise you could see out around the door. If you try to go in or out and you want to maintain privacy in the room it is not really built for that as the door opens directly to an open bedroom and bathroom and the curtains have to be moved out of the way to open the door. Pool towels - We went to the swim up bar pool but guess what? No towels at this location so you have to trek to the other pool to get a towel, which is not that close and is uphill. You receive little pool towel vouchers to get towels. Has anyone ever had to use towel vouchers at a 5 star resort??? Not me! Swim up bar pool...closes at 5pm? Thought this was an adults only resort. This was super disappointing. The staff combed through everyone there and kicked us out of the area at 5pm. Thought this pool was much better than the larger pool for atmosphere and drinks. Reservations for dining - for an all inclusive place it seems like they do not have enough dining options. We were told at checkin we had to call by 10am to make reservations for that day and you couldn't pre-book. If you missed getting a spot you would end up with the buffet option. Overall food - Blah. The only better food we had on site was at the Grill one of the nights. Overall service - a joke. It seemed like the staff is really not that helpful. Besides the bar staff and the Grill staff. Premium bar for Gold bands - its nice that it's got A/C amd snacks! Why is it upstairs though? Everytime you want to go you've got to walk up and down flight of stairs. Would be better if this was more ground level. The regular bars are more convenient and this one seemed out of the way and hidden, which is probably why we only ever saw 2 other people max in there. New Years - Was told by other gold band guests they received sparkling wine in their mini fridge. We didn't. Room was not dnd... Checkout day - we needed to leave at 530am. Guess what? Their shuttle is not 24 hrs so they couldn't send anyone to get us until 6:00am so we had to walk with our luggage to our car. We had to stop by the front desk to get a checkout ticket so we could leave as well as drop off our pool towels so we didn't get charged $35 each.
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Date of stay: January 2022Trip type: Travelled as a couple
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Response from Jean Marie Prudencio, General Manager at Occidental Papagayo
Responded 6 days ago
Estimada Jessica We sincerely appreciate the time you spent to share your comments following your visit to Occidental Papagayo hotel, our guest's feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay. We would like to take the opportunity to explain that due to the high occupancy of our hotel during your stay, we were not able to guarantee a late check out of your room on this occasion, bearing in mind that we always ensure the possibility to use our courtesy room for our guests having late flights back home so that they can take advantage of our hotel's facilities and freshen up before departing for the airport. Please accept our sincerest apologies for the imperfections you describe in your review, all rooms reserved for new arrivals are per standard double checked by our head of housekeeping to ensure that everything is functional and spotless for our guests, we regret not being immediatley informed at réception so as to be able to intervene in no time for you to fully enjoy your stay in our hotel, for a future occasion, please do not hesitate to contact the réception desk for anything you may need, the team will do its utmost to find an immediate solution for you. We will continue working hard on it to improve dinner reservations and pool towels service. This is an all-inclusive resort offering an “Adults Only” concept in an intimate and friendly atmosphere. The Relax Pool is a space for our guests preferring to relax are able to do so. We were very saddened to read your disappointment with the dining experiences, we know that meals are an important aspect of our guests' overall holiday expérience therefore we will make sure to take your comments into account to improve in this aspect of our services. We were most concerned to read your remarks on the service you expérienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. We were most concerned to read your remarks on the service you experienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. Kind regards, Raúl Arranz General Manager Occidental Papagayo
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PRICE RANGE
US$172 - US$270 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
occidental grand papagayo hotel gulf of papagayo, occidental grand papagayo gulf of, occidental grand papagayo costa rica, grande papagayo costa rica, grand papagayo liberia
FORMERLY KNOWN AS
Occidental Grand Papagayo by Barceló
LOCATION
Costa RicaProvince of GuanacasteGulf of Papagayo
NUMBER OF ROOMS
163
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Frequently Asked Questions about Occidental Papagayo
Which popular attractions are close to Occidental Papagayo?
Nearby attractions include Playa Hermosa (1.2 km), Playas del coco (5.0 km), and Penca Beach (3.4 km).
What are some of the property amenities at Occidental Papagayo?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Occidental Papagayo?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Occidental Papagayo?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Occidental Papagayo?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Occidental Papagayo?
Conveniently located restaurants include Restaurante Mar Azul, Abbocato, and Che Sirloin.
Are there opportunities to exercise at Occidental Papagayo?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Occidental Papagayo have airport transportation?
Yes, Occidental Papagayo offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Occidental Papagayo located near the city centre?
Yes, it is 0.5 km away from the centre of Gulf of Papagayo.
Does Occidental Papagayo offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Which languages are spoken by the staff at Occidental Papagayo?
The staff speaks multiple languages, including English and Spanish.